General
62 results found
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FIX PHONE NUMBER LOOKUP- EATING NUMBERS
When you punch in a customers phone number and you finish the area code it jumps to the next 3 digits. The problem is is Wont buffer and you have to type really slow or it EATS the 1st number of the 2nd number field. if you type too fast if will lookup wrong number.
6 votes -
Back Button
When you are looking up orders from a previous day. You need a back button to take you back to that day.
16 votes -
custmer look up and phone screen
The phone number on the caller id screen needs to go blank once selected and an order is started. there are many times that a server picks up the phone too quickly before the new caller id data is received by the system and the wrong customer information is entered into the order.then order is made with wrong customer information on the ticket. for pickup this can usually be resolved. But for a delivery we now have wrong phone number and address.
24 votes -
Is there a way to automatically close online order tickets?
When an online order comes in, it is inconvenient to have to open the order and go to the finish screen just to close the ticket.
1 vote -
2 DIFFERENT DEFERRED LEAD TIMES (DELIVERY & PICKUP) -REALLY BASIC STUFF
Right now there is ONLY ONE deferred lead time. SO either you have food cold and its Prints too EARLY for PICKUP or its Print Too late for a delivery! This costs me a lot every week because we cannot use deferred orders because its such a headache. PLEASE FIX.. Add one field to make two deferred lead types instead of JUST ONE. PICKUP orders and DELIVERY orders have VERY DIFFERENT DEFERRED LEAD TIMES- Should have been in there before every deploying deferred- PLEASE VOTE!
3 votes -
Search for who closed a ticket
It would be very helpful to have the availablity to search for who closed a ticket, not just opened it. (In terms of pick-up orders specifically). For both reports, and in the orders section when choosing a specific server
4 votes -
Different lead time depending on order type.
We obviously need more lead time for a delivery order than a pickup order. We're forced to set our lead time for deliveries, so what happens quite often when it's busy is the deferred pickup orders get made way too early.
9 votesHi, thanks for the suggestion. That makes a lot of sense, and is something we can consider adding for future development!
Regards,
Duessa & Thr!ve Product Team -
Would you make the F for Fractional a circle with a line through it displaying 1/2 to make it easier for employees to find on own?
Fractional is to defining in this industry and easier to the kids hired to just see a fraction. If you can make the button round like a pizza and use 1/2 in the center. It becomes easier for your staff to navigate by themselves.
4 votes -
I CAN NOT CHANGE ORDER TYPE WITHOUT VOIDING THE CREDID CARD
IF FOR SOME REASON YOU MAKE A MISTAKE ON THE ORDER TYPE, (LET'S SAY THE ORDER SHOULD BE DELIVERY ORDER AND YOU MAKE IT AS TOGO)AND THE CLIENT PAID FOR IT WITH CREDIT CARD, YOU CAN'T CHANGE THE ORDER TYPE WITHOUT VOIDING THE CREDIT CARD
44 votes -
Retain Credit Card data on reopened orders
When you reopen a closed order that was paid by credit card to revise it, it would be helpful to retain the credit card information so you can close it to the same card again.
92 votesHi,
Thank you for your comment. We will review for possible future changes!
Regards,
Thr!ve Product Team. -
Online order business name
Currently online it is only set up for residental customers to put their addess in when ordering. It would be great to have a field box where the address is taken online for people that are ordering for companies to put their actual company name.
5 votesHi Dimitri,
Thanks for the suggestion. This is something we have on our to do list. I don’t have it scheduled yet, but its definitely something that would be of value.
Thanks,
Duessa & the Thr!ve Product Team. -
Thrive Online/App customer experience
The online ordering needs an overhaul. We get complaints from customers all the time about the site freezing on them. It doesn't run as smoothly as it should.
The popup at the beginning asking the order type can be annoying.
Checking out requires too many clicks. Should have their default info already pre-checked and only require customer to check when they are making changes.
Make it easier for the customer to reorder previous orders. Most don't even know our site has that ability because it's hard to find. Check out chipotle's app how they have previous orders right in the…
24 votesHi,
Thank you for your feedback. We are always working on improving the online experience and your suggestions are valuable.Just to comment on a few of your specifics. Because order type can affect the availability of coupons and the tax rates, its pretty important to know it up front – we’ve felt that it creates more customer confusion if prices change or coupons are unavailable at the end of the order when a type is selected.
We are currently working on some changes to make the schedule option more prominent, so you should see that soon.
We can definitely look into making the Reorder option more prominent, and we do plan to improve the log on experience of the mobile app. As far as having the app function without internet — there are a number of real time updates that can occur between a restaurant and the app –…
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List Store Phone # on page showing "NO accepting ONLINE ORDERS>>>
I had to turn off my online ordering due to a problem you guys were having and it says nothing about calling the store at 999-999-000 just says NOT accepting online orders .. Not good for keeping someone as a customer.
2 votes -
Re-visit "Fractions"
Please re-visit the way "all over" and "fractions" are displayed on the screen and especially the kitchen ticket. I just got the latest update and it seems like you took a complicated kitchen tag and MADE IT MORE COMPLICATED! Now there are 3 sections on the tag instead of the already complicated looking 2 sections. ESPECIALLY when the are multiple pizzas on the ticket. They all blend in togather.
21 votesHi Gary,
Thanks for your feedback. We will be undertaking a major revamp of our printing functions soon and will definitely be open to looking at ways to improve this area. If you have any specific suggestions of what options you would like to see please let us know.Thanks!
Thr!ve Product team. -
Order Kiosk
An order kiosk would be a great addition to our system. Something that could run on a tablet with a card swiper attached so the customer could make payment also.
4 votesHi,
We do plan to expand our online ordering solution to allow for an in-store kiosk option sometime in the future.Thanks,
Duessa & the Thr!ve product team -
Thrive Online - Limit days of week on a Menu Tab
You are able to restrict the time of day for a menu to be available. Can you add the ability to select the day of week as well? Our lunch offers are Mon-Fri only, and it would be nice to have them on TOL as well... Thanks
0 votesHI! Thank you for your suggestion. We are planning to add a day of week restriction soon.
Thanks,
Duessa & Thr!ve Product team. -
New order screen default in 7.8.4.
Please allow us the option to toggle this functionality. Original PJ's would like to allow servers to view all tickets and have it default to "ALL" like in previous versions.
7 votesHi,
Good suggestion, we can definitely explore making that an option in the future.Thanks,
Thr!ve Product Team -
Orders screen notation of deferred orders when live.
When a deferred order goes live, there needs to be a notation that an order is a deferred order, and the time it is deferred for on the orders screen. There is no way of knowing as of now.
Also, a deferred order notation on the dispatch screen would be helpful as well. It does change the promise time which sorts deliveries in the proper order, but if the times are close, we need to know which orders are deferred so we can make them a priority.
1 voteThanks for the suggestion on deferred orders! We will add it to our future wish list.
Regards,
Duessa & Thr!ve Product Team -
Better Co Name Fields Online for Ordering
Online orders that are to companies OFTEN use APT FIELD instead of specifying the COMPANY NAME, then SUITE. The interface is confusing and results in delayed deliveries due to needing to call the customer.
1 vote -
Customer calls and reorder previous order, there should be options to deffer or give coupon discounts. the software doesnt have that feature
Reorder option doesnt allow you to deffer or offer coupons. When cutomer reorder fram previous, the gear (option) icon doesnt show up to be able to give coupn offer or deffer order. Please check into making that a possible option.
4 votesHi! Thanks for your suggestion. We’ll check into why the “Options” icon is not always appearing for you as it should. In the meantime as a workaround if you click on another icon at the top of the screen like the Help or Dispatch, and then back to the Menu icon, it should refresh and show the Options icon.
Thanks,
Thr!ve Product Team.
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