General

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Retain Credit Card data on reopened orders

    When you reopen a closed order that was paid by credit card to revise it, it would be helpful to retain the credit card information so you can close it to the same card again.

    90 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  2. Online order business name

    Currently online it is only set up for residental customers to put their addess in when ordering. It would be great to have a field box where the address is taken online for people that are ordering for companies to put their actual company name.

    5 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  3. Thrive Online/App customer experience

    The online ordering needs an overhaul. We get complaints from customers all the time about the site freezing on them. It doesn't run as smoothly as it should.

    The popup at the beginning asking the order type can be annoying.

    Checking out requires too many clicks. Should have their default info already pre-checked and only require customer to check when they are making changes.

    Make it easier for the customer to reorder previous orders. Most don't even know our site has that ability because it's hard to find. Check out chipotle's app how they have previous orders right in the…

    18 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Thank you for your feedback. We are always working on improving the online experience and your suggestions are valuable.

    Just to comment on a few of your specifics. Because order type can affect the availability of coupons and the tax rates, its pretty important to know it up front – we’ve felt that it creates more customer confusion if prices change or coupons are unavailable at the end of the order when a type is selected.

    We are currently working on some changes to make the schedule option more prominent, so you should see that soon.

    We can definitely look into making the Reorder option more prominent, and we do plan to improve the log on experience of the mobile app. As far as having the app function without internet — there are a number of real time updates that can occur between a restaurant and the app –…

  4. List Store Phone # on page showing "NO accepting ONLINE ORDERS>>>

    I had to turn off my online ordering due to a problem you guys were having and it says nothing about calling the store at 999-999-000 just says NOT accepting online orders .. Not good for keeping someone as a customer.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  5. Re-visit "Fractions"

    Please re-visit the way "all over" and "fractions" are displayed on the screen and especially the kitchen ticket. I just got the latest update and it seems like you took a complicated kitchen tag and MADE IT MORE COMPLICATED! Now there are 3 sections on the tag instead of the already complicated looking 2 sections. ESPECIALLY when the are multiple pizzas on the ticket. They all blend in togather.

    21 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Gary,
    Thanks for your feedback. We will be undertaking a major revamp of our printing functions soon and will definitely be open to looking at ways to improve this area. If you have any specific suggestions of what options you would like to see please let us know.

    Thanks!
    Thr!ve Product team.

  6. Thrive Online - Limit days of week on a Menu Tab

    You are able to restrict the time of day for a menu to be available. Can you add the ability to select the day of week as well? Our lunch offers are Mon-Fri only, and it would be nice to have them on TOL as well... Thanks

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  7. New order screen default in 7.8.4.

    Please allow us the option to toggle this functionality. Original PJ's would like to allow servers to view all tickets and have it default to "ALL" like in previous versions.

    7 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  8. Orders screen notation of deferred orders when live.

    When a deferred order goes live, there needs to be a notation that an order is a deferred order, and the time it is deferred for on the orders screen. There is no way of knowing as of now.

    Also, a deferred order notation on the dispatch screen would be helpful as well. It does change the promise time which sorts deliveries in the proper order, but if the times are close, we need to know which orders are deferred so we can make them a priority.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  9. Better Co Name Fields Online for Ordering

    Online orders that are to companies OFTEN use APT FIELD instead of specifying the COMPANY NAME, then SUITE. The interface is confusing and results in delayed deliveries due to needing to call the customer.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  10. Customer calls and reorder previous order, there should be options to deffer or give coupon discounts. the software doesnt have that feature

    Reorder option doesnt allow you to deffer or offer coupons. When cutomer reorder fram previous, the gear (option) icon doesnt show up to be able to give coupn offer or deffer order. Please check into making that a possible option.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for your suggestion. We’ll check into why the “Options” icon is not always appearing for you as it should. In the meantime as a workaround if you click on another icon at the top of the screen like the Help or Dispatch, and then back to the Menu icon, it should refresh and show the Options icon.

    Thanks,
    Thr!ve Product Team.

  11. Modify Closed Orders

    I would like the ability to be able to modify a closed order, adding a coupon to it, without having to void it or reopen it - so I don't have to re-enter the credit card data.

    66 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  3 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  12. Change promise times automatically based on number of open orders in the system

    It would be great if promise times could adjust automatically based on the settings and number of open orders currently in the system. For example if the dining room is relatively slow it would remain the default for walk in but if you received an influx of delivery orders all at once it would adjust the time up so people online would get a more accurate promise time without having to change it manually.

    9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  13. Prepay Deferred Orders (Cash)

    We often have customers place a deferred order and want to prepay. There is no way to process this in the current system (particularly for cash). I would like the ability to pre-pay these orders and have the drawer accountable for the cash. When the ordered is actually produced, the prepayment amount should show up and only the balance (if any) would be due.

    33 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    planned  ·  4 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  14. Micros Can, Sure wish we could Set specific order types to specific job types

    Would love an option to make specific order types only valid to specific job types. Example: Servers can only close tickets via "settle" even if closing at a register station blocking them from closing the order to the till.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thanks for your suggestion. We do have the ability to block “table” orders from closing to the register (Config > Order Types > Table) — which would require orders of this type to be “settled” instead. Would this help you out?

    Regards,
    Duessa & Thr!ve Product Team.

  15. Firefly POS used to Capilize the First letter of customer names once saved, Thrive does not do this.

    Firefly POS used to Capilize the First letter of customer names once saved, Thrive does not do this.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  17. We need to be able to close a delivery order out for a later time as an order.

    Right now you can't create an order for a later time (Deferred/promise time) without a payment. We need a "Pay Later" option on the tender screen similar to "pick up" orders. We don't alway receive payments at the time the order is placed. This creates a problem because we have to create a dummy cash order to get an order in the system which could potentially cause a future mistake,

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  18. Adding notes to a deferred order after it has been entered into POS.

    Can it become a possibility to add notes to a deferred order once the order has been entered into the system? Sometimes customers call back with instructions they didn't mention on the initial call that are important. If the order has already been entered and payment information processed there is currently no way to enter new notes to that existing deferred order with reprocessing the payment information.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Elliiot,
    Thanks for your suggestion. There should be no problem entering deferred notes on an already saved order. Once you enter them and press finish, you’ll see the deferred credit card payment at the top of the screen. Just press submit. It will retain that payment information without changing it.

    Regards,
    Duessa & Thr!ve Product team.

  19. Have the suggestions for Thr!ve online orders ALSO pop up when using Thr!ve at the store

    The suggestions for Thr!ve Online should also work for Thr!ve iin the store.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  20. The delivery notes and cross streets do NOT show up on the delivery tag

    The notes to find an address (ie: back house, just past the 2 palm trees, always use the side door) and the cross streets do NOT show up on the delivery tag.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for your suggestion. I’ve put a request in to our support department to review what field you are using for this information and to make sure it is configured properly to print on the ticket. There may be an option to take care of this for you!
    Regards,
    Duessa & the Thr!ve Product Team.

  • Don't see your idea?

Feedback and Knowledge Base