General
27 results found
-
When a customer pays with gift card, print the remaining balance on the receipt.
As of now customers are kind of in the dark in regards to their balance. We have to check the balance for them and tell them verbally. There's no way for us to print the balance.
17 votes -
Selective printing of inclusions
It would be super nifty if we could tell Thrive which inclusions to print instead of the all or nothing per item that is available now. For example, we have a vegan tex mex pizza that has 8 inclusions. We need all of the inclusions in there so the correct buttons are selected on the menu but there is only one inclusion that the kitchen regularly misses or has questions about. An 8 inclusion printed ticket (especially if there's other items on the ticket) can cause readability issues for a busy make table.
7 votes -
Find a way to have production printers list items in groups to increase efficiency.
In essense the system would automatically group items found in the same categories together ie. salads burgers sandwhiches dinners instead of in the order in which they were entered. this would allow the cooks to formulate a plan for how to manage big orders. For example our restaurant commonly seats 17 20 or even 25 people all at once. If the server goes around the table taking orders and then enters the items in the order taken then they print in that same order. but you might have 5 burgers 3 salads 5 dinners 4 sandwiches etc.. the cooks then…
7 votes -
When a printer is down auto send ticket to another printer
When an assigned printer for a certain station is down make the pos send a ticket to a different station with a comment on top of the ticket that reads "station printer down" and tickets get automatically redirected to a different station
7 votes -
subtotals on delivery
currently on a delivery receipt when the titcket has subtotals with names the names dont print on the customer receipt. Can we get the names to print with the subtotals.
6 votes -
Driver screen actual cash owed
like a read out that has a positive or negative number
example(order cash + bank) - ( credit card tips + delivery fee) = amount due
would be easier to know how much cash to drop without going into crazy negative numbers
4 votes -
Have system sort items by category when printing from production printers.
I have submitted this suggestion before and was told that this option already exisited but no one's been able to figure out how to ge the system to do what I'm suggesting. So I'm resubmitting in hopes of having it looked at again.
What I'm suggesting is that the system automatically recognise items belonging in the same category, ie. salads, burgers, dinners, etc, and group them together regardless of the order in which they were entered. This would make it easier for the cooks to see similar items and produce them simultaneously without having to scan longer tickets, ex. a…
4 votes -
Make a sound when a new order is added to an empty KPS screen
To alert kitchen staff if a new order is placed, make a sound on the KPS screen
4 votes -
KPS to print at multiple locations when bumped
I need the KPS to print at 2 locations when bumped. As of now, it only has the option to print at 1.
4 votesHi!
Thanks for the suggestion. Probably can’t get it done in time for our next udpate, but we definitely can put this on the wish list for when we get to work on a KPS overhaul, which likely will be in 2018 some time.
Thanks,
Duessa & the Thr!ve Product team -
fix reprint issues when someone adds to an existing order.
make it so when a customers calls back to add to an order that it prints that item to the kitchen with the words revised on top, and at the same time the reciept ticket reprints with the new item on it and also says revised on the top of the ticket just like vital link does.... so that everyone knows there is a new ticket and we can look for all the correct items and not forget things like is happening now.
4 votesHi John,
Thanks for the suggestion. The POS system has the option to print “REVISED” at the top of a ticket when it is modified. I’ll forward this to our support team to see if they can review your settings and find out more about what is going on at your site.
Thanks,
Thr!ve Product Team. -
I would like to be able to have credit card slips printed to designated printers for different order types.
I would like to be able to print credit card slips for deliveries to a designated printer in my kitchen where we stage our product for deliveries and print credit card slips to my receipt printer in front for pick-ups.
3 votesHi! Thanks for the suggestion. We do have a feature that enables you to print delivery credit slips “At Dispatch” which would be on the designated dispatch printer. You can choose to print these in addition to at time of order or both. This is what most restaurants do to handle the need of having a credit slip ready to go out with the driver. You’ll find this option in configuration > tax tender cash > credit. Hopefully that will help with your workflow?
Regards,
Duessa & Thr!ve Product Team. -
Print option on order screen or pay screen
We would like the option to print a ticket after a coupon is applied or on the pay screen. We attach coupons to the appropriate ticket. When the order automatically closes they have to go back in and search for the order to attach the coupon to a ticket.
3 votesHi Lauren,
Thanks for the suggestion. The “reprint” button at the bottom of the virtual ticket or the orders screen will allow you to print a ticket at any time. Can you use this button before pressing Finish to get the ticket printed?
Thanks,
Thr!ve product team -
DAY OF THE WEEK
It would be very helpful if the day of the week was printed along with the date of deffered orders. Each cook doesn't have a calendar with the dates in front of them and it becomes more likely that food can be made on the wrong day.
3 votesHi! Thanks for the suggestion. We will definitely keep it in mind when we enhance the printing options in the system.
Thanks
Thr!ve Product Team. -
ONLINE NOTES INDECERNABLE ON TICKETS- "ADD SHRIMP"$
If an someone is creative they can add notes ONLINE that look like a charged item and NOT PAY FOR IT. We have to police all online orders for Notes that will be an up charge. I suggest a "N:" to desigiantes that is a note and not a field from their selection that is paid for
3 votesHi Rod,
Thanks for the suggestion. I would suggst that you use the Printer Ticket configuration options to modify how item messages are formatted – you could use red, bold, indent or another font size to better distinguish them from the modifiers that a customer pays for. To learn more about formatting your tickets, check out this article. https://thrivepos.uservoice.com/knowledgebase/articles/408231-printer-ticket-configurationThanks,
Thr!ve Product Team -
Allow Option to Not Print "No" Inclusions
Allow the option to not print the "No" inclusions. This way when you have it set to print inclusions and modifiers to the kitchen, it will only print exactly what comes on an item. So if you're making a sub, it will tell you what to put on it without a bunch of lines that say "No" this or that. I'd like to get to a point where employees have less things to remember to make training much easier. I’d like to have the ability to enable this feature in each department separately.
3 votes -
Print a receipt for credit cards if the customer selects no receipt.
If the customer selects no receipt on the touch screen, the system should still have the ability to print a receipt for the restaurant without having to reprint it.
3 votes -
I was wondering if we could make an option for orders to say "Paid" instead of "Not Paid" after you coupon an order out?
When you coupon out an order it will say Not Paid beacuse there was no cash tendered, although the order is already taken care of. Is there any way for it to say Paid??
2 votesHi Nick
Thanks for the suggestion. Definitely makes sense that you would want that to say Paid. I’ll put it on the list to review – we have plans to do some revamping of printing in the next few months so this would be good to tackle at that time.
Regards,
Duessa & Thr!ve product team. -
Separate subtotals for food items / bar items on customer receipt
Ability to print a separate subtotal for the customer by food items / bar items, etc.
2 votes -
Production tickets with the time the ticket is fired and not the time the ticket is originally opened.
It would be nice to the correct time of when a ticket was fired on a ticket instead of the current method of displaying when the ticket was originally opened. host of the time guests get drinks and have appetizers before deciding on main courses. In this circumstance when an entree is later fired the printed time on the ticket is appears to be vastly longer than it actually has been. Thank you.
2 votes -
Have a minimum for emv printing
We have a lot of wasted paper printing $3-$10 credit slips no one wants.
Thrive had where you could set not to print under a certain amount, then we switched to emv and no setting.1 voteThank you for your suggestion. This is a feature we are working on.
Thanks,
Duessa & Thrive Team.
- Don't see your idea?