AdminGranbury Solutions (Product Manager, Granbury Solutions)

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  1. 3 votes
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    1 comment  ·  General » Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →

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    We currently have Quick Offer Links (QOL) for short. This allows you to link offers for a franchise (select the location after you have selected the link) or for individual locations (more targeted to a specific location). Please check with support or go to the online knowledge base and search for QOL and there is an article for 8.0 sites or 8.1 sites.

    Thanks!

  2. 6 votes
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    3 comments  ·  General » Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

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    When assigning order numbers, you have to remember that deferred orders can be for a week or more in advance, so assigning it a current business day ticket number would then be duplicated in future days and this all has to work accordingly.

    If you go to the order lookup screen and find the order you are looking for - if you click on the order total you will get what is called the full review of the order.

    On the left side is Ticket ID which will be 0 for a deferred order and then an Order ID which is the internal order ID to the POS system which is immutable and will always be the same.

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    Dale,

    When a deferred order is placed into the system , it is not assigned a ticket number by default. When it goes live on the system, it gets a current ticket number according to how it is processed.

    When you do a full review of the order, there is an internal order_id number that is assigned to the order that is assigned per the database and you could use that for reference.

    The reason we do not assign a ticket number until it goes live is to prevent duplicate ticket numbers on the day it is processed.

  3. 8 votes
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    3 comments  ·  General » Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

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    This is a something we will be looking at implementing in the future. Currently we do not have a time frame for this, but it will only be available in our 8.1 version of the software when it does get developed.

  4. 16 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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    Development is underway and we are anticipating having this available for beta testing in early December and then general release after that testing has concluded.

  5. 63 votes
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    6 comments  ·  General » Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

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    Good news, this feature is now available for Thrive Online orders. POS enforcement coming soon.

  6. 1 vote
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    under review  ·  1 comment  ·  General » Employees  ·  Flag idea as inappropriate…  ·  Admin →

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    Thanks for your feedback! It sounds like the auto-clock out setting of 16 hours would need to be configurable to prevent this from happening. We'll do some investigation to see if it is possible to extend this timeout setting and if that will solve this issue!

    Thanks,
    Duessa & the Thr!ve team.

  7. 9 votes
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    1 comment  ·  General » Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Dimitri,
    Thanks for your suggestion! I would encourage you to check out the Thr!ve loyalty program built into the program. This would allow you to set up a point program that gives the user 1 point for each slice purchased. You can then set a $ amount that points can be redeemed for, or use our SalesBuilder program to issue a specific reward after X slices (like a free slice). Here's some more info about the loyalty program: https://thrivepos.uservoice.com/knowledgebase/articles/1187437-using-the-internal-loyalty-program

  8. 0 votes
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    0 comments  ·  General » Printing  ·  Flag idea as inappropriate…  ·  Admin →

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  9. 7 votes
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    2 comments  ·  General » Table Service / Servers  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Joe!
    Thanks for the suggestion. Adding waitlist and reservation functionality is definitely something we’ve thought about doing for a long time. We have a portion of our customesr who do table service and would benefit from it. Its definitely on the list for consideration in the future!
    Thanks,
    Duessa
    Thr!ve Product team.

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    Thanks for your support of this idea, John. We will definitely keep it on the consideration list.

  10. 39 votes
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    planned  ·  4 comments  ·  General » Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

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    Another great suggestion on the house accounts, something we can consider as we design this feature! Thanks.

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    The paid in / paid out option is definitely a great workaround, although a bit complex for many operators to keep track of!

  11. 12 votes
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    2 comments  ·  General » Configuration  ·  Flag idea as inappropriate…  ·  Admin →

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    Also a great suggestion, I like the idea of distinguishing the actual "timed" orders. -Duessa

  12. 4 votes
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    4 comments  ·  General » Printing  ·  Flag idea as inappropriate…  ·  Admin →

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    I'm sorry, unfortunately we won't be able to get this done in time for Superbowl. I hope we might be able to get to a KPS overhaul later in 2018.

  13. 28 votes
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    3 comments  ·  General » Configuration  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi! Thanks for the suggestion about using gift cards to pay online. We are definitely planning to add this functionality and in fact have completed some of the work, however it is a bit more complex because it also requires us to allow multiple payment methods per order (since often a gift card balance may not be sufficient to cover the full order amount). Finishing up this portion is on the roadmap for 2018.
    Regards,
    Duessa & the Thr!ve product team.

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    That makes sense, I will add to our wish list the ability to use "Gift" in addition to credit on non-register stations.

  14. 9 votes
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    4 comments  ·  General » Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

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    I don't have a set date for this yet - we are actively researching with our credit card processing partners the details of how we would implement this feature.

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    This feature is a fairly high priority on our roadmap. I don't have an exact schedule for it yet, but we do still plan to add it, hopefully before Pizza Expo 2018 as a goal.
    Thanks,
    Thr!ve Product Team

  15. 1 vote
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    2 comments  ·  General » Configuration  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Danny,
    I hear you! This feature is controlled by the setting in Config > Employee > Job Type “allow tickets to be assigned as a server”. If checked, it will default to the server name. We added this to Thr!ve after getting complaints from ex-FireFly users that it was not defaulting (as it does in FireFly) but have learned that some people preferred the “All” default. We’ll work on adding in an option. You may also want to try unchecking this on your managers. I think the only limitation there will be that you can’t transfer table orders to them if it is unchecked.
    Thanks,
    Duessa & the Thr!ve Product Team

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    True, the setting "Allow tickets as a server" controls whether the orders screen defaults to that server's name, NOT whether the employee appears on the drop down list.

  16. 4 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi! Thanks for the suggestion. Setting your business hours in Thr!ve serves to limit when orders can be taken. If you don’t want a limit, I would recommend that you set your hours for a 24 hour day, such as starting at 5:00 AM and ending at 04:59 AM next day.
    Thanks
    Thr!ve Product Team.

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    Hi John,
    Thanks for your question. The store hours you set in the POS system controls when restaurant employees can place orders in the POS. Setting them for prior to open would not affect a customer's ability to order online, as we have separate hours for that.

  17. 2 votes
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    planned  ·  1 comment  ·  General » Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

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    Thanks Joe, both great ideas and good feedback for the Dr!ve app! We do have the email feature on our roadmap for future release, and I will add the phone suggestion as well.

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