AdminGranbury Solutions (Product Manager, Granbury Solutions)

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  1. 60 votes
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    6 comments  ·  General » Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminGranbury Solutions (Product Manager, Granbury Solutions) commented  · 

    Good news, this feature is now available for Thrive Online orders. POS enforcement coming soon.

  2. 1 vote
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    under review  ·  1 comment  ·  General » Employees  ·  Flag idea as inappropriate…  ·  Admin →
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    Thanks for your feedback! It sounds like the auto-clock out setting of 16 hours would need to be configurable to prevent this from happening. We'll do some investigation to see if it is possible to extend this timeout setting and if that will solve this issue!

    Thanks,
    Duessa & the Thr!ve team.

  3. 9 votes
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    1 comment  ·  General » Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Dimitri,
    Thanks for your suggestion! I would encourage you to check out the Thr!ve loyalty program built into the program. This would allow you to set up a point program that gives the user 1 point for each slice purchased. You can then set a $ amount that points can be redeemed for, or use our SalesBuilder program to issue a specific reward after X slices (like a free slice). Here's some more info about the loyalty program: https://thrivepos.uservoice.com/knowledgebase/articles/1187437-using-the-internal-loyalty-program

  4. 0 votes
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    0 comments  ·  General » Printing  ·  Flag idea as inappropriate…  ·  Admin →
  5. 7 votes
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    2 comments  ·  General » Table Service / Servers  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Joe!
    Thanks for the suggestion. Adding waitlist and reservation functionality is definitely something we’ve thought about doing for a long time. We have a portion of our customesr who do table service and would benefit from it. Its definitely on the list for consideration in the future!
    Thanks,
    Duessa
    Thr!ve Product team.

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    AdminGranbury Solutions (Product Manager, Granbury Solutions) commented  · 

    Thanks for your support of this idea, John. We will definitely keep it on the consideration list.

  6. 36 votes
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    planned  ·  4 comments  ·  General » Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
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    Another great suggestion on the house accounts, something we can consider as we design this feature! Thanks.

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    AdminGranbury Solutions (Product Manager, Granbury Solutions) commented  · 

    The paid in / paid out option is definitely a great workaround, although a bit complex for many operators to keep track of!

    AdminGranbury Solutions (Product Manager, Granbury Solutions) shared this idea  · 
  7. 12 votes
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    2 comments  ·  General » Configuration  ·  Flag idea as inappropriate…  ·  Admin →
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    Also a great suggestion, I like the idea of distinguishing the actual "timed" orders. -Duessa

  8. 4 votes
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    4 comments  ·  General » Printing  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminGranbury Solutions (Product Manager, Granbury Solutions) commented  · 

    I'm sorry, unfortunately we won't be able to get this done in time for Superbowl. I hope we might be able to get to a KPS overhaul later in 2018.

  9. 28 votes
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    3 comments  ·  General » Configuration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for the suggestion about using gift cards to pay online. We are definitely planning to add this functionality and in fact have completed some of the work, however it is a bit more complex because it also requires us to allow multiple payment methods per order (since often a gift card balance may not be sufficient to cover the full order amount). Finishing up this portion is on the roadmap for 2018.
    Regards,
    Duessa & the Thr!ve product team.

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    AdminGranbury Solutions (Product Manager, Granbury Solutions) commented  · 

    That makes sense, I will add to our wish list the ability to use "Gift" in addition to credit on non-register stations.

  10. 9 votes
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    4 comments  ·  General » Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminGranbury Solutions (Product Manager, Granbury Solutions) commented  · 

    I don't have a set date for this yet - we are actively researching with our credit card processing partners the details of how we would implement this feature.

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    AdminGranbury Solutions (Product Manager, Granbury Solutions) commented  · 

    This feature is a fairly high priority on our roadmap. I don't have an exact schedule for it yet, but we do still plan to add it, hopefully before Pizza Expo 2018 as a goal.
    Thanks,
    Thr!ve Product Team

  11. 1 vote
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    2 comments  ·  General » Configuration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Danny,
    I hear you! This feature is controlled by the setting in Config > Employee > Job Type “allow tickets to be assigned as a server”. If checked, it will default to the server name. We added this to Thr!ve after getting complaints from ex-FireFly users that it was not defaulting (as it does in FireFly) but have learned that some people preferred the “All” default. We’ll work on adding in an option. You may also want to try unchecking this on your managers. I think the only limitation there will be that you can’t transfer table orders to them if it is unchecked.
    Thanks,
    Duessa & the Thr!ve Product Team

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    AdminGranbury Solutions (Product Manager, Granbury Solutions) commented  · 

    True, the setting "Allow tickets as a server" controls whether the orders screen defaults to that server's name, NOT whether the employee appears on the drop down list.

  12. 4 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for the suggestion. Setting your business hours in Thr!ve serves to limit when orders can be taken. If you don’t want a limit, I would recommend that you set your hours for a 24 hour day, such as starting at 5:00 AM and ending at 04:59 AM next day.
    Thanks
    Thr!ve Product Team.

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    AdminGranbury Solutions (Product Manager, Granbury Solutions) commented  · 

    Hi John,
    Thanks for your question. The store hours you set in the POS system controls when restaurant employees can place orders in the POS. Setting them for prior to open would not affect a customer's ability to order online, as we have separate hours for that.

  13. 2 votes
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    planned  ·  1 comment  ·  General » Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
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    Thanks Joe, both great ideas and good feedback for the Dr!ve app! We do have the email feature on our roadmap for future release, and I will add the phone suggestion as well.

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