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  1. show address on order screen

    Many times we get a call from a customer checking on the status of their delivery. It would be nice to go to one place, like the order screen where we could find their ticket via there address quickly so we can ascertain the status of their food delivery. Going to the delivery screen doesn't always have the data we need to answer the customer. Maybe on deliveries, under the type (which is delivery) you could put line 1 of the address. xxx main street. That should give us enough to located the ticket and determine it's status.

    1 vote
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  2. UP SELLING Tracking by cashier

    If you are going to grow, having up selling contests are a key way and something ALL the big guys do. Really surprised this is not even a suggestion yet! PLEASE VOTE and PROMOTE!

    3 votes
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  3. Adding pics to menu items is the worst in the business.

    First of all, the pics to choose from are smaller then a postage stamp to see. Secondly, I need to scroll threw 1000's of pics to get to the one that is close to what I am looking for. I suggest a few things. Give me the ability to type in a search criteria that will get me closer to what I am looking for (for example Seafood, or Fish dinner). Secondly, give me the ability to add my own pictures (like online thrive) has so I can select them. These don't need to be in any sequence, but rather…

    1 vote
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks! We agree, the menu pics process is in need of a complete overhaul. The good news is, we’ve recently completed a whole new approach to menu management, which combines the image manager for the POS & online into a much more user friendly tool. It’s called Thrive Control Center and is available with the 8.1 version of Thrive, which is going into beta this month. I’ll put you on the list as a potential beta tester when the time is right!

    Thanks,
    Duessa & Thrive Product Team

  4. Why Can't we Integrate Google Analytics Yet?

    Google Analytics is used by almost the entire customer base you work with yet when I called to integrate it I was told simply no, it does not work and there are zero plans to offer this critical integration. Why is this an issue? It's so basic, that there should a place inside Thrive to just cut and paste the code we need. Yet we are left in the dark as to how people interact with our Online ordering and many other data points critical to our continued success. Something this simple should have been in the first release or…

    9 votes
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    1 comment  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  5. would it be possible to have the items automatically grouped together no matter what order they were initially entered in?

    For instance sometimes we get orders with 12,15, or even 17 items on it. Several salads burgers sandwhiches and dinners but since they print in the order they were entered it forces the cook to scroll through the entire ticket several times trying to find a way to coordinate the items. Like how many burgers and what tempurature which one gets bacon.. But if they were grouped together the eye has an easier time when it doesn't have to eliminate irrelevant information and cooks can better strategize just how to tackle such a big order. Please let me know if…

    3 votes
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    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Chris,
    We definitely have options to group like items together. This is configured in Printer Ticket, choose the type of ticket you are using (Production or Receipt) and the Body, and then for Items you can choose “Item Sort Order” or “As Entered”. The “Item Sort Order” option should be what you want.

    There is also an field you can turn on for the body of the ticket called “Separate tag along items”. This would group the pizza/calzone/stromboli on the cooks ticket into a separate section at the bottom.

    I’ve reopened the support case that you entered on this topic and asked the team to look at it again to make sure we get this resolved for you!

    Regard,
    Duessa & Thr!ve product team

  6. EDIT POS SYSTEM

    LUNCH MENU ITEMS SHOULD NOT BE ALLOWED TO BE RUNG IN AFTER 4

    1 vote
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for the suggestion. We’ve got 2 ways for you to limit your lunch specials by time.

    If your lunch specials are specific items, you can organize them on a menu tab, and limit the hours that tab is visible.

    If you are using coupons to discount items as a lunch special combo, you can limit the hours those coupons are applicable.

    Our technical support department can assist you in learning how to set up either of these restrictions!

    Thanks,
    Duessa & Thr!ve Product Team

  7. Asking how much tips they got after clocking out

    It used to appear after clocking out to all the employees asking to declare there tips but now it just clock out and that's it and the problem that i change it everyday in the payroll details to everyone

    1 vote
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    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! We have an option to require employees to declare tips, this is set per job type. Please check in Configuration > Employees, select the job type, and make sure that the option to declare tips is checked. If you continue to have issues with this, please contact our support department and they can help make sure it is working right for you!

  8. 7 votes
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    completed  ·  3 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  9. Tip review by register

    It would be nice to have a close out for the cashier/register similar to a server and driver. It would help us keep tract of credit slips and making sure tips are adjusted.

    1 vote
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  10. When order is deffered, please put deffered time on bottom of order instead of top.

    Most Kitchens put slips into receipt holder. When it goes in it hides the deffered time. Please put near bottom, above the total or customer information

    1 vote
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Your tickets are customizable and you can easily add the deferred time to the bottom of the ticket. See this article for more information on how to customize the fields on your tickets! https://thrivepos.uservoice.com/knowledgebase/articles/408231-printer-ticket-configuration If you need assistance learning how to customize your tickets, please give our support department a call! 800-750-3947
    Thanks,
    Duessa & Thr!ve product team

  11. SALARIED DO NOT SHOW ON CLOCKED IN or auto clock out

    It always shows SALARIED people that didn't clock out on the manager home screen. they aren't paid that way so it would be nice if they were cluttering up the auto clocked out records function. Seems to quick fix. Now you have to sort through all SALARIED people to see who really forgot to clock out.

    1 vote
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    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for the suggestion. We actually have a separate setting called “Exempt from payroll” which you can check on the employee pay screen, this will keep the employee off the payroll reports, auto clock out reports, etc.

    Thanks!
    Duessa & Thr!ve Product team.

  12. Be able to transer tickets between servers

    If someone rings up an order for a server, there needs to be an option to transfer the ticket to the server without having to void out the whole ticket

    1 vote
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    0 comments  ·  Table Service / Servers  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Chuck,
    Thanks for your suggestion. We have the ability to transfer tickets – - here is an article about it!

    https://thrivepos.uservoice.com/knowledgebase/articles/711480-transfer-a-ticket-via-orders-screen

    https://thrivepos.uservoice.com/knowledgebase/articles/856209-transfer-a-ticket-via-table-screen

    If you are still having problems with this please contact our tech support team and they can help you out with whatever permissions may be preventing this.

    Thanks,
    Duessa & Thr!ve Product Team

  13. Item Countdown and Out of Stock Items

    We use the countdown feature for all of our desserts (which is awesome!) because when countdown reaches 0 the item can't be ordered. Can this be tied into the Out of Stock feature so countodown items at 0 will unavailable for online ordering? We keep having desserts being ordered online that we are out of instore.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. drivers phone number

    it would be really helpful if driver had their phone number attach to the their name on the screen..sometimes you need the call them for something they forget to take it with or for something else..for that person in the charge have to go employee record to see what it is..wasting time...

    12 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  15. I would like to control schedule verification by security level

    This morning, I had to call support so I could clock in. We enabled schedule verification so our employees stop clocking in early. However, because our managers are salary, we don't schedule them. We need a security setting to allow override of the schedule, so managers can clock on in the morning without being scheduled.

    3 votes
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    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Colin,
    Thak you for your suggestion. There is a security settings in the Manager section called “Override schedule restrictions”. If your managers have this security level checked they should be able to enter their own code to authorize their clock in. I can see how it would be convenient to bypass this step for any employee who has the authorization, but it should not prevent them from clocking in with that code.

    Regards,
    Duessa & Thr!ve Product team

  16. Add a Split button to Settle screen

    Can you add a Split button back to the Settle screen. Was helpful for the servers in Firefly to be able to split the tender without having to use a calculator when a table is splitting between 2 or more credit cards evenly. Thanks!

    4 votes
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    completed  ·  2 comments  ·  Table Service / Servers  ·  Flag idea as inappropriate…  ·  Admin →
  17. What is FORCAST in manager sales graph?

    There is no reference to what this is. It could be last years sales for same perioed? Please post answer somewhere or make mouse over on that screen. tks

    1 vote
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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  18. Option to view labor as sales per labor hour

    We recently started setting our labor projections by using sales per labor hour rather than percents. (ex. Say you have $1000 in sales and 34 hours in labor. You would be at $29.41 per hour) It would be nice to have that on reports and be able to glance where we're at quickly rather than calculate it ourselves.

    0 votes
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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    We do have a measure called Labor Productivity which I think covers what you are trying to go for. You can turn this on in Configuration > Employee > Timeclock payroll and check Labor Productivity. THen you will see this # on your labor reports.

    Thanks
    Duessa & Thr!ve Product Team

  19. TEMPORARY LONGER DEL TIME- AUTO RETURN TO DEFAULT

    I should be able to kick up the delivery or pickup times and set a time that they will return to default times. Now you would have to set a timer or forget as most often happens.

    1 vote
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  20. Income summary report needs a breakdown of order type by hour

    The number of deliveries each hour is important for forcasting how many drivers we need to schedule.

    0 votes
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
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