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  1. EDIT POS SYSTEM

    LUNCH MENU ITEMS SHOULD NOT BE ALLOWED TO BE RUNG IN AFTER 4

    1 vote
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for the suggestion. We’ve got 2 ways for you to limit your lunch specials by time.

    If your lunch specials are specific items, you can organize them on a menu tab, and limit the hours that tab is visible.

    If you are using coupons to discount items as a lunch special combo, you can limit the hours those coupons are applicable.

    Our technical support department can assist you in learning how to set up either of these restrictions!

    Thanks,
    Duessa & Thr!ve Product Team

  2. Asking how much tips they got after clocking out

    It used to appear after clocking out to all the employees asking to declare there tips but now it just clock out and that's it and the problem that i change it everyday in the payroll details to everyone

    1 vote
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    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! We have an option to require employees to declare tips, this is set per job type. Please check in Configuration > Employees, select the job type, and make sure that the option to declare tips is checked. If you continue to have issues with this, please contact our support department and they can help make sure it is working right for you!

  3. Tip review by register

    It would be nice to have a close out for the cashier/register similar to a server and driver. It would help us keep tract of credit slips and making sure tips are adjusted.

    1 vote
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  4. When order is deffered, please put deffered time on bottom of order instead of top.

    Most Kitchens put slips into receipt holder. When it goes in it hides the deffered time. Please put near bottom, above the total or customer information

    1 vote
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Your tickets are customizable and you can easily add the deferred time to the bottom of the ticket. See this article for more information on how to customize the fields on your tickets! https://thrivepos.uservoice.com/knowledgebase/articles/408231-printer-ticket-configuration If you need assistance learning how to customize your tickets, please give our support department a call! 800-750-3947
    Thanks,
    Duessa & Thr!ve product team

  5. SALARIED DO NOT SHOW ON CLOCKED IN or auto clock out

    It always shows SALARIED people that didn't clock out on the manager home screen. they aren't paid that way so it would be nice if they were cluttering up the auto clocked out records function. Seems to quick fix. Now you have to sort through all SALARIED people to see who really forgot to clock out.

    1 vote
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    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for the suggestion. We actually have a separate setting called “Exempt from payroll” which you can check on the employee pay screen, this will keep the employee off the payroll reports, auto clock out reports, etc.

    Thanks!
    Duessa & Thr!ve Product team.

  6. Be able to transer tickets between servers

    If someone rings up an order for a server, there needs to be an option to transfer the ticket to the server without having to void out the whole ticket

    1 vote
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    0 comments  ·  Table Service / Servers  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Chuck,
    Thanks for your suggestion. We have the ability to transfer tickets – - here is an article about it!

    https://thrivepos.uservoice.com/knowledgebase/articles/711480-transfer-a-ticket-via-orders-screen

    https://thrivepos.uservoice.com/knowledgebase/articles/856209-transfer-a-ticket-via-table-screen

    If you are still having problems with this please contact our tech support team and they can help you out with whatever permissions may be preventing this.

    Thanks,
    Duessa & Thr!ve Product Team

  7. drivers phone number

    it would be really helpful if driver had their phone number attach to the their name on the screen..sometimes you need the call them for something they forget to take it with or for something else..for that person in the charge have to go employee record to see what it is..wasting time...

    12 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  8. I would like to control schedule verification by security level

    This morning, I had to call support so I could clock in. We enabled schedule verification so our employees stop clocking in early. However, because our managers are salary, we don't schedule them. We need a security setting to allow override of the schedule, so managers can clock on in the morning without being scheduled.

    3 votes
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    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Colin,
    Thak you for your suggestion. There is a security settings in the Manager section called “Override schedule restrictions”. If your managers have this security level checked they should be able to enter their own code to authorize their clock in. I can see how it would be convenient to bypass this step for any employee who has the authorization, but it should not prevent them from clocking in with that code.

    Regards,
    Duessa & Thr!ve Product team

  9. Add a Split button to Settle screen

    Can you add a Split button back to the Settle screen. Was helpful for the servers in Firefly to be able to split the tender without having to use a calculator when a table is splitting between 2 or more credit cards evenly. Thanks!

    4 votes
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    completed  ·  2 comments  ·  Table Service / Servers  ·  Flag idea as inappropriate…  ·  Admin →
  10. What is FORCAST in manager sales graph?

    There is no reference to what this is. It could be last years sales for same perioed? Please post answer somewhere or make mouse over on that screen. tks

    1 vote
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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  11. Option to view labor as sales per labor hour

    We recently started setting our labor projections by using sales per labor hour rather than percents. (ex. Say you have $1000 in sales and 34 hours in labor. You would be at $29.41 per hour) It would be nice to have that on reports and be able to glance where we're at quickly rather than calculate it ourselves.

    0 votes
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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    We do have a measure called Labor Productivity which I think covers what you are trying to go for. You can turn this on in Configuration > Employee > Timeclock payroll and check Labor Productivity. THen you will see this # on your labor reports.

    Thanks
    Duessa & Thr!ve Product Team

  12. TEMPORARY LONGER DEL TIME- AUTO RETURN TO DEFAULT

    I should be able to kick up the delivery or pickup times and set a time that they will return to default times. Now you would have to set a timer or forget as most often happens.

    1 vote
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  13. Income summary report needs a breakdown of order type by hour

    The number of deliveries each hour is important for forcasting how many drivers we need to schedule.

    0 votes
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  14. Dispatch Wait time needs a 0 when under 10 minutes

    Not a huge deal, just seems like it would be an easy fix. When a delivery is, say 5 minutes old for example, the wait time will read 0:5 rather than 0:05.

    1 vote
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
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    0 comments  ·  Coupons  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Danny,
    THis is absolutely an option in coupon set up. In the area where you select the size, there is =, >, < and “Other”. Cick the other box and click the details button to get to a screen where you can specify which sizes / styles are valid. For more on setting up coupons, please visit our help page here:

    https://thrivepos.uservoice.com/knowledgebase/articles/566835-creating-a-coupon

    If you scroll down about half way you’ll see the instructions for this.
    Thanks!
    Thr!ve Product Team.

  16. allow the server to hit pay later when he recalls an online order, when this happens now it will auto void the credit card

    When we recall the online tickets they will automatically void when the pay later button is hit whether accidentally or intentionally

    14 votes
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    completed  ·  4 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  17. It would be great if you can store the email address from the online ordering and then we as a restaurant can send out email blasts

    It would be great if we were able to keep all the emails in one place from the online orders and be able to send an email blast with special offers and coupons..

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Amy,
    You can export the customer data with email addresses from your POS system. Check out this article to learn more. https://thrivepos.uservoice.com/knowledgebase/articles/952621-list-of-customer-e-mail-addresses Once you have the list, you can use the e-mail system of your choice to send out marketing messages. If you prefer to have these messages go out automatically, check out our integrated loyalty system which will send e-mails to different customers based on their purchase habits. https://www.thrivepos.com/restaurant-pos-system/loyalty-program-management

    Regards,
    Thr!ve Product Team.

  18. Expiring Drivers insurance

    I just had a driver in a accident and his insurance had expired. It would be nice if the employee login expired when their insurance card did.

    1 vote
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  19. gratuity for large groups.

    it doesnt show on the ticket and this is confusing for the customer. we use to have it under Firefly and would love to see it back.
    Regards,
    Marc

    1 vote
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    0 comments  ·  Table Service / Servers  ·  Flag idea as inappropriate…  ·  Admin →
  20. Split items

    Servers need the ability to split individual items not just split tickets.
    When a group wants to split an app or an entree we hit problems.

    1 vote
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    0 comments  ·  Table Service / Servers  ·  Flag idea as inappropriate…  ·  Admin →
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