Many times we get a call from a customer checking on the status of their delivery. It would be nice to go to one place, like the order screen where we could find their ticket via there address quickly so we can ascertain the status of their food delivery. Going to the delivery screen doesn't always have the data we need to answer the customer. Maybe on deliveries, under the type (which is delivery) you could put line 1 of the address. xxx main street. That should give us enough to located the ticket and determine it's status.1 vote
Thanks for the suggestion! The orders screen does display the address if you click the arrow to the right of the customer name, it will expand the line to show you the address.
Duessa & Thrive product team
If you are going to grow, having up selling contests are a key way and something ALL the big guys do. Really surprised this is not even a suggestion yet! PLEASE VOTE and PROMOTE!3 votes
Thanks for your suggestion. Thrive has a "Server Item Sales Report’ that you can use to track how much servers have sold of particular upsell items.
Check out this article for more information on using this report to track a contest.
First of all, the pics to choose from are smaller then a postage stamp to see. Secondly, I need to scroll threw 1000's of pics to get to the one that is close to what I am looking for. I suggest a few things. Give me the ability to type in a search criteria that will get me closer to what I am looking for (for example Seafood, or Fish dinner). Secondly, give me the ability to add my own pictures (like online thrive) has so I can select them. These don't need to be in any sequence, but rather added to the bottom of the current list.
First of all, the pics to choose from are smaller then a postage stamp to see. Secondly, I need to scroll threw 1000's of pics to get to the one that is close to what I am looking for. I suggest a few things. Give me the ability to type in a search criteria that will get me closer to what I am looking for (for example Seafood, or Fish dinner). Secondly, give me the ability to add my own pictures (like online thrive) has so I can select them. These don't need to be in any sequence, but rather…1 vote
Thanks! We agree, the menu pics process is in need of a complete overhaul. The good news is, we’ve recently completed a whole new approach to menu management, which combines the image manager for the POS & online into a much more user friendly tool. It’s called Thrive Control Center and is available with the 8.1 version of Thrive, which is going into beta this month. I’ll put you on the list as a potential beta tester when the time is right!
Duessa & Thrive Product Team
Google Analytics is used by almost the entire customer base you work with yet when I called to integrate it I was told simply no, it does not work and there are zero plans to offer this critical integration. Why is this an issue? It's so basic, that there should a place inside Thrive to just cut and paste the code we need. Yet we are left in the dark as to how people interact with our Online ordering and many other data points critical to our continued success. Something this simple should have been in the first release or at minimum shortly after. Is this an issue that is being worked on? Or are we left without proper analytics forever?
Google Analytics is used by almost the entire customer base you work with yet when I called to integrate it I was told simply no, it does not work and there are zero plans to offer this critical integration. Why is this an issue? It's so basic, that there should a place inside Thrive to just cut and paste the code we need. Yet we are left in the dark as to how people interact with our Online ordering and many other data points critical to our continued success. Something this simple should have been in the first release or…9 votes
Good news! You can now use Google Tag Manager to manage all your tracking pixels with Thrive Online, such as Google Analytics, Facebook, etc.!
would it be possible to have the items automatically grouped together no matter what order they were initially entered in?
For instance sometimes we get orders with 12,15, or even 17 items on it. Several salads burgers sandwhiches and dinners but since they print in the order they were entered it forces the cook to scroll through the entire ticket several times trying to find a way to coordinate the items. Like how many burgers and what tempurature which one gets bacon.. But if they were grouped together the eye has an easier time when it doesn't have to eliminate irrelevant information and cooks can better strategize just how to tackle such a big order. Please let me know if there's an option for this. Or if one can be created. For example things like appetizers and salads would always come first then burgers then sandwiches then dinners.. Pizzas and calzones and strombolis already print seperately at the pizza station and they would print last on the cooks ticket and this is so he knows that a pizza, calzone or stromboli is also on the check and can coordinate further with the pizza station. This would make our kitchen become so much more efficient. We could train the severs to try and group them before entering but this would only solve one side of the problem. Online orders would still come in in the order in which the customer entered it unless the system knows how and when to group them. Please let me know if this is even possible. We love thrive but this would put this system over the top for us. Thank you
For instance sometimes we get orders with 12,15, or even 17 items on it. Several salads burgers sandwhiches and dinners but since they print in the order they were entered it forces the cook to scroll through the entire ticket several times trying to find a way to coordinate the items. Like how many burgers and what tempurature which one gets bacon.. But if they were grouped together the eye has an easier time when it doesn't have to eliminate irrelevant information and cooks can better strategize just how to tackle such a big order. Please let me know if…3 votes
We definitely have options to group like items together. This is configured in Printer Ticket, choose the type of ticket you are using (Production or Receipt) and the Body, and then for Items you can choose “Item Sort Order” or “As Entered”. The “Item Sort Order” option should be what you want.
There is also an field you can turn on for the body of the ticket called “Separate tag along items”. This would group the pizza/calzone/stromboli on the cooks ticket into a separate section at the bottom.
I’ve reopened the support case that you entered on this topic and asked the team to look at it again to make sure we get this resolved for you!
Duessa & Thr!ve product team
LUNCH MENU ITEMS SHOULD NOT BE ALLOWED TO BE RUNG IN AFTER 41 vote
Hi! Thanks for the suggestion. We’ve got 2 ways for you to limit your lunch specials by time.
If your lunch specials are specific items, you can organize them on a menu tab, and limit the hours that tab is visible.
If you are using coupons to discount items as a lunch special combo, you can limit the hours those coupons are applicable.
Our technical support department can assist you in learning how to set up either of these restrictions!
Duessa & Thr!ve Product Team
It used to appear after clocking out to all the employees asking to declare there tips but now it just clock out and that's it and the problem that i change it everyday in the payroll details to everyone1 vote
Hi! We have an option to require employees to declare tips, this is set per job type. Please check in Configuration > Employees, select the job type, and make sure that the option to declare tips is checked. If you continue to have issues with this, please contact our support department and they can help make sure it is working right for you!
Allow importing of delivery maps from google maps. Google maps is much easier to use than the delivery area set up currently in place.
There should be a way to import a KML file from google maps directly into Thrive.7 votes
It would be nice to have a close out for the cashier/register similar to a server and driver. It would help us keep tract of credit slips and making sure tips are adjusted.1 vote
This sounds like a feature we recently completed. Could you take a look at this article and see if it is what you are looking for? https://thrivepos.uservoice.com/knowledgebase/articles/1857898-pay-tips
This is available in Version 8, which is currently in beta and will be in limited release by the end of the month. Thanks!
Duessa & Thr!ve Product Team
Most Kitchens put slips into receipt holder. When it goes in it hides the deffered time. Please put near bottom, above the total or customer information1 vote
Hi! Your tickets are customizable and you can easily add the deferred time to the bottom of the ticket. See this article for more information on how to customize the fields on your tickets! https://thrivepos.uservoice.com/knowledgebase/articles/408231-printer-ticket-configuration If you need assistance learning how to customize your tickets, please give our support department a call! 800-750-3947
Duessa & Thr!ve product team
It always shows SALARIED people that didn't clock out on the manager home screen. they aren't paid that way so it would be nice if they were cluttering up the auto clocked out records function. Seems to quick fix. Now you have to sort through all SALARIED people to see who really forgot to clock out.1 vote
Hi! Thanks for the suggestion. We actually have a separate setting called “Exempt from payroll” which you can check on the employee pay screen, this will keep the employee off the payroll reports, auto clock out reports, etc.
Duessa & Thr!ve Product team.
If someone rings up an order for a server, there needs to be an option to transfer the ticket to the server without having to void out the whole ticket1 vote
Thanks for your suggestion. We have the ability to transfer tickets – - here is an article about it!
If you are still having problems with this please contact our tech support team and they can help you out with whatever permissions may be preventing this.
Duessa & Thr!ve Product Team
We use the countdown feature for all of our desserts (which is awesome!) because when countdown reaches 0 the item can't be ordered. Can this be tied into the Out of Stock feature so countodown items at 0 will unavailable for online ordering? We keep having desserts being ordered online that we are out of instore.4 votes
This feature was released in Version 8.0
it would be really helpful if driver had their phone number attach to the their name on the screen..sometimes you need the call them for something they forget to take it with or for something else..for that person in the charge have to go employee record to see what it is..wasting time...12 votes
An update to this suggestion, we have implemented the driver phone # on the driver status screen in Thr!ve in Version 8.0, which is currently in beta. This version will be in limited release in early January.
This morning, I had to call support so I could clock in. We enabled schedule verification so our employees stop clocking in early. However, because our managers are salary, we don't schedule them. We need a security setting to allow override of the schedule, so managers can clock on in the morning without being scheduled.3 votes
Thak you for your suggestion. There is a security settings in the Manager section called “Override schedule restrictions”. If your managers have this security level checked they should be able to enter their own code to authorize their clock in. I can see how it would be convenient to bypass this step for any employee who has the authorization, but it should not prevent them from clocking in with that code.
Duessa & Thr!ve Product team
Can you add a Split button back to the Settle screen. Was helpful for the servers in Firefly to be able to split the tender without having to use a calculator when a table is splitting between 2 or more credit cards evenly. Thanks!4 votes
There is no reference to what this is. It could be last years sales for same perioed? Please post answer somewhere or make mouse over on that screen. tks1 vote
The forecast can be controlled using the “Set Forecast” link at the bottom of the Weekly Sales and Forecast graph. You can choose to forecast based on last year’s same day, or X weeks same day sales.
Duessa & the Thr!ve Product Team
We recently started setting our labor projections by using sales per labor hour rather than percents. (ex. Say you have $1000 in sales and 34 hours in labor. You would be at $29.41 per hour) It would be nice to have that on reports and be able to glance where we're at quickly rather than calculate it ourselves.0 votes
We do have a measure called Labor Productivity which I think covers what you are trying to go for. You can turn this on in Configuration > Employee > Timeclock payroll and check Labor Productivity. THen you will see this # on your labor reports.
Duessa & Thr!ve Product Team
I should be able to kick up the delivery or pickup times and set a time that they will return to default times. Now you would have to set a timer or forget as most often happens.1 vote
Hi! Thank you for the suggestion. The promise times for each order time are automatically set back to their default at the start of each daypart. You can control how you define these dayparts.
Duessa & the Thr!ve Product team.
The number of deliveries each hour is important for forcasting how many drivers we need to schedule.0 votes
Hi! Thanks for the suggestion. You can get this breakdown on the Order Type by Interval report.
Duessa & Thr!ve Product Team.
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