General
72 results found
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would it be possible to have the items automatically grouped together no matter what order they were initially entered in?
For instance sometimes we get orders with 12,15, or even 17 items on it. Several salads burgers sandwhiches and dinners but since they print in the order they were entered it forces the cook to scroll through the entire ticket several times trying to find a way to coordinate the items. Like how many burgers and what tempurature which one gets bacon.. But if they were grouped together the eye has an easier time when it doesn't have to eliminate irrelevant information and cooks can better strategize just how to tackle such a big order. Please let me know if…
3 votesHi Chris,
We definitely have options to group like items together. This is configured in Printer Ticket, choose the type of ticket you are using (Production or Receipt) and the Body, and then for Items you can choose “Item Sort Order” or “As Entered”. The “Item Sort Order” option should be what you want.There is also an field you can turn on for the body of the ticket called “Separate tag along items”. This would group the pizza/calzone/stromboli on the cooks ticket into a separate section at the bottom.
I’ve reopened the support case that you entered on this topic and asked the team to look at it again to make sure we get this resolved for you!
Regard,
Duessa & Thr!ve product team -
Order Kiosk
An order kiosk is going to be a necessity in the very near future. Any updates on if we will have this available to us soon?
20 votesKiosk is currently underway and is slated for beta testing in June 2024. Full release is slated for Sept 2024.
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We really need the customers Name on the credit card slips
Just because its the right way.
20 votesIf name data is passed, we print on the ticket.
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need to be able to process refunds from POS
It is rediculous that we cannot issue a refund from the POS system!!!
34 votesThere is security in the POS to be able to Void the ticket from previous date which will "void" the credit transaction which will refund the amount.
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EDIT POS SYSTEM
LUNCH MENU ITEMS SHOULD NOT BE ALLOWED TO BE RUNG IN AFTER 4
1 voteHi! Thanks for the suggestion. We’ve got 2 ways for you to limit your lunch specials by time.
If your lunch specials are specific items, you can organize them on a menu tab, and limit the hours that tab is visible.
If you are using coupons to discount items as a lunch special combo, you can limit the hours those coupons are applicable.
Our technical support department can assist you in learning how to set up either of these restrictions!
Thanks,
Duessa & Thr!ve Product Team -
We have NO way to measure properly the advantage of Online ordering vs. Phoned in calls or ordering at the counter. oe even delivery
There needs to be report that has more information pertaining to Online ordering. How many tickets online were for Delivery? I need to know the TRUE numbers so we can sell the Online ordering more. Is the DELIVERY charge added into the regular TOTAL sales? And the same for the Online ordering!!
7 votesThrive Analytics is now available and has more in depth reporting with an Online Ordering dashboard.
If you’d like to get a demo and set up to use this new reporting tool, please let us know!
Thanks,
Duessa & Thrive Product Team -
Asking how much tips they got after clocking out
It used to appear after clocking out to all the employees asking to declare there tips but now it just clock out and that's it and the problem that i change it everyday in the payroll details to everyone
1 voteHi! We have an option to require employees to declare tips, this is set per job type. Please check in Configuration > Employees, select the job type, and make sure that the option to declare tips is checked. If you continue to have issues with this, please contact our support department and they can help make sure it is working right for you!
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Allow importing of delivery maps from google maps. Google maps is much easier to use than the delivery area set up currently in place.
There should be a way to import a KML file from google maps directly into Thrive.
7 votes -
Tip review by register
It would be nice to have a close out for the cashier/register similar to a server and driver. It would help us keep tract of credit slips and making sure tips are adjusted.
1 voteHi Pam!
This sounds like a feature we recently completed. Could you take a look at this article and see if it is what you are looking for? https://thrivepos.uservoice.com/knowledgebase/articles/1857898-pay-tipsThis is available in Version 8, which is currently in beta and will be in limited release by the end of the month. Thanks!
Duessa & Thr!ve Product Team
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When order is deffered, please put deffered time on bottom of order instead of top.
Most Kitchens put slips into receipt holder. When it goes in it hides the deffered time. Please put near bottom, above the total or customer information
1 voteHi! Your tickets are customizable and you can easily add the deferred time to the bottom of the ticket. See this article for more information on how to customize the fields on your tickets! https://thrivepos.uservoice.com/knowledgebase/articles/408231-printer-ticket-configuration If you need assistance learning how to customize your tickets, please give our support department a call! 800-750-3947
Thanks,
Duessa & Thr!ve product team -
SALARIED DO NOT SHOW ON CLOCKED IN or auto clock out
It always shows SALARIED people that didn't clock out on the manager home screen. they aren't paid that way so it would be nice if they were cluttering up the auto clocked out records function. Seems to quick fix. Now you have to sort through all SALARIED people to see who really forgot to clock out.
1 voteHi! Thanks for the suggestion. We actually have a separate setting called “Exempt from payroll” which you can check on the employee pay screen, this will keep the employee off the payroll reports, auto clock out reports, etc.
Thanks!
Duessa & Thr!ve Product team. -
Allow Gift Cards to be used as payment for online orders
There needs to be an option for using gift cards as payment for online orders. Our processor (Vantiv) said that the eccommerce account is capable of accepting gift card payment, it's just a matter of adding that to the checkout on Thrive Online.
28 votesYou can use gift cards through the online ordering.
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Bad Delivery Address BLock
We are a restaurant that delivers everywhere in our city and over time we've developed quite a few problem addresses we do not want to deliver to. While it is possible to block delivery to an existing customer it does nothing to protect us when a bad customer calls in with a new phone number and we create a new customer record with the bad address. I would like to see a delivery blocked list created that would not allow a new customer record to be created for a bad address. This would go a long way to help protect…
63 votes -
Be able to transer tickets between servers
If someone rings up an order for a server, there needs to be an option to transfer the ticket to the server without having to void out the whole ticket
1 voteHi Chuck,
Thanks for your suggestion. We have the ability to transfer tickets – - here is an article about it!https://thrivepos.uservoice.com/knowledgebase/articles/711480-transfer-a-ticket-via-orders-screen
https://thrivepos.uservoice.com/knowledgebase/articles/856209-transfer-a-ticket-via-table-screen
If you are still having problems with this please contact our tech support team and they can help you out with whatever permissions may be preventing this.
Thanks,
Duessa & Thr!ve Product Team -
Item Countdown and Out of Stock Items
We use the countdown feature for all of our desserts (which is awesome!) because when countdown reaches 0 the item can't be ordered. Can this be tied into the Out of Stock feature so countodown items at 0 will unavailable for online ordering? We keep having desserts being ordered online that we are out of instore.
4 votesThis feature was released in Version 8.0
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drivers phone number
it would be really helpful if driver had their phone number attach to the their name on the screen..sometimes you need the call them for something they forget to take it with or for something else..for that person in the charge have to go employee record to see what it is..wasting time...
12 votesAn update to this suggestion, we have implemented the driver phone # on the driver status screen in Thr!ve in Version 8.0, which is currently in beta. This version will be in limited release in early January.
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I would like to control schedule verification by security level
This morning, I had to call support so I could clock in. We enabled schedule verification so our employees stop clocking in early. However, because our managers are salary, we don't schedule them. We need a security setting to allow override of the schedule, so managers can clock on in the morning without being scheduled.
3 votesHi Colin,
Thak you for your suggestion. There is a security settings in the Manager section called “Override schedule restrictions”. If your managers have this security level checked they should be able to enter their own code to authorize their clock in. I can see how it would be convenient to bypass this step for any employee who has the authorization, but it should not prevent them from clocking in with that code.Regards,
Duessa & Thr!ve Product team -
Add a Split button to Settle screen
Can you add a Split button back to the Settle screen. Was helpful for the servers in Firefly to be able to split the tender without having to use a calculator when a table is splitting between 2 or more credit cards evenly. Thanks!
4 votes -
A dedicated screen with a map and all delivery orders pin pointed
I would like to be able to use a large flat screen with a map of our delivery area and the deliveries ready to go out pin pointed. Maybe have green ones for on time orders, red ones for deliveries running late. That way you can see at a glance what deliveries need to go out and where without having to push any buttons.
0 votesWe now have the option to set up a screen to display the “In Process” delivery map, it will automatically refresh every 30 minutes.
Thanks,
Duessa & Thrive Product team -
Multiple order type Average ticket
Make it so we can run a report that gives us: Average ticket $ in each of the following:
Online Delivery
Online Carryout
Carryout
DeliveryNot possible to do this without going through each ticket currently
3 votesOur Thrive Analytics reporting suite is now available and has the ability to report on this information. Please contact support to get set up with an account!
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