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63 results found

  1. When order is deffered, please put deffered time on bottom of order instead of top.

    Most Kitchens put slips into receipt holder. When it goes in it hides the deffered time. Please put near bottom, above the total or customer information

    1 vote
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    0 comments  ·  Configuration  ·  Admin →
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    completed  ·  AdminGranbury Solutions (Product Manager, Granbury Solutions) responded

    Hi! Your tickets are customizable and you can easily add the deferred time to the bottom of the ticket. See this article for more information on how to customize the fields on your tickets! https://thrivepos.uservoice.com/knowledgebase/articles/408231-printer-ticket-configuration If you need assistance learning how to customize your tickets, please give our support department a call! 800-750-3947
    Thanks,
    Duessa & Thr!ve product team

  2. SALARIED DO NOT SHOW ON CLOCKED IN or auto clock out

    It always shows SALARIED people that didn't clock out on the manager home screen. they aren't paid that way so it would be nice if they were cluttering up the auto clocked out records function. Seems to quick fix. Now you have to sort through all SALARIED people to see who really forgot to clock out.

    1 vote
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    0 comments  ·  Employees  ·  Admin →
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    completed  ·  AdminGranbury Solutions (Product Manager, Granbury Solutions) responded

    Hi! Thanks for the suggestion. We actually have a separate setting called “Exempt from payroll” which you can check on the employee pay screen, this will keep the employee off the payroll reports, auto clock out reports, etc.

    Thanks!
    Duessa & Thr!ve Product team.

  3. We have NO way to measure properly the advantage of Online ordering vs. Phoned in calls or ordering at the counter. oe even delivery

    There needs to be report that has more information pertaining to Online ordering. How many tickets online were for Delivery? I need to know the TRUE numbers so we can sell the Online ordering more. Is the DELIVERY charge added into the regular TOTAL sales? And the same for the Online ordering!!

    7 votes
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    0 comments  ·  Reports  ·  Admin →
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  4. Allow importing of delivery maps from google maps. Google maps is much easier to use than the delivery area set up currently in place.

    There should be a way to import a KML file from google maps directly into Thrive.

    7 votes
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    completed  ·  3 comments  ·  Configuration  ·  Admin →
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  5. Be able to transer tickets between servers

    If someone rings up an order for a server, there needs to be an option to transfer the ticket to the server without having to void out the whole ticket

    1 vote
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    0 comments  ·  Table Service / Servers  ·  Admin →
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    completed  ·  AdminGranbury Solutions (Product Manager, Granbury Solutions) responded

    Hi Chuck,
    Thanks for your suggestion. We have the ability to transfer tickets – - here is an article about it!

    https://thrivepos.uservoice.com/knowledgebase/articles/711480-transfer-a-ticket-via-orders-screen

    https://thrivepos.uservoice.com/knowledgebase/articles/856209-transfer-a-ticket-via-table-screen

    If you are still having problems with this please contact our tech support team and they can help you out with whatever permissions may be preventing this.

    Thanks,
    Duessa & Thr!ve Product Team

  6. I would like to control schedule verification by security level

    This morning, I had to call support so I could clock in. We enabled schedule verification so our employees stop clocking in early. However, because our managers are salary, we don't schedule them. We need a security setting to allow override of the schedule, so managers can clock on in the morning without being scheduled.

    3 votes
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    0 comments  ·  Employees  ·  Admin →
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    completed  ·  AdminGranbury Solutions (Product Manager, Granbury Solutions) responded

    Hi Colin,
    Thak you for your suggestion. There is a security settings in the Manager section called “Override schedule restrictions”. If your managers have this security level checked they should be able to enter their own code to authorize their clock in. I can see how it would be convenient to bypass this step for any employee who has the authorization, but it should not prevent them from clocking in with that code.

    Regards,
    Duessa & Thr!ve Product team

  7. Item Countdown and Out of Stock Items

    We use the countdown feature for all of our desserts (which is awesome!) because when countdown reaches 0 the item can't be ordered. Can this be tied into the Out of Stock feature so countodown items at 0 will unavailable for online ordering? We keep having desserts being ordered online that we are out of instore.

    4 votes
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  8. A dedicated screen with a map and all delivery orders pin pointed

    I would like to be able to use a large flat screen with a map of our delivery area and the deliveries ready to go out pin pointed. Maybe have green ones for on time orders, red ones for deliveries running late. That way you can see at a glance what deliveries need to go out and where without having to push any buttons.

    0 votes
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    0 comments  ·  Delivery / Drivers  ·  Admin →
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  9. Multiple order type Average ticket

    Make it so we can run a report that gives us: Average ticket $ in each of the following:
    Online Delivery
    Online Carryout
    Carryout
    Delivery

    Not possible to do this without going through each ticket currently

    3 votes
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    0 comments  ·  Reports  ·  Admin →
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  10. Add a Split button to Settle screen

    Can you add a Split button back to the Settle screen. Was helpful for the servers in Firefly to be able to split the tender without having to use a calculator when a table is splitting between 2 or more credit cards evenly. Thanks!

    4 votes
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    completed  ·  2 comments  ·  Table Service / Servers  ·  Admin →
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  11. drivers phone number

    it would be really helpful if driver had their phone number attach to the their name on the screen..sometimes you need the call them for something they forget to take it with or for something else..for that person in the charge have to go employee record to see what it is..wasting time...

    12 votes
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    1 comment  ·  Delivery / Drivers  ·  Admin →
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  12. TEMPORARY LONGER DEL TIME- AUTO RETURN TO DEFAULT

    I should be able to kick up the delivery or pickup times and set a time that they will return to default times. Now you would have to set a timer or forget as most often happens.

    1 vote
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    0 comments  ·  Delivery / Drivers  ·  Admin →
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  13. What is FORCAST in manager sales graph?

    There is no reference to what this is. It could be last years sales for same perioed? Please post answer somewhere or make mouse over on that screen. tks

    1 vote
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    1 comment  ·  Reports  ·  Admin →
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  14. Option to view labor as sales per labor hour

    We recently started setting our labor projections by using sales per labor hour rather than percents. (ex. Say you have $1000 in sales and 34 hours in labor. You would be at $29.41 per hour) It would be nice to have that on reports and be able to glance where we're at quickly rather than calculate it ourselves.

    0 votes
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    1 comment  ·  Reports  ·  Admin →
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    completed  ·  AdminGranbury Solutions (Product Manager, Granbury Solutions) responded

    Hi,
    We do have a measure called Labor Productivity which I think covers what you are trying to go for. You can turn this on in Configuration > Employee > Timeclock payroll and check Labor Productivity. THen you will see this # on your labor reports.

    Thanks
    Duessa & Thr!ve Product Team

  15. Income summary report needs a breakdown of order type by hour

    The number of deliveries each hour is important for forcasting how many drivers we need to schedule.

    0 votes
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  16. Dispatch Wait time needs a 0 when under 10 minutes

    Not a huge deal, just seems like it would be an easy fix. When a delivery is, say 5 minutes old for example, the wait time will read 0:5 rather than 0:05.

    1 vote
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    0 comments  ·  Delivery / Drivers  ·  Admin →
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  17. would like to be able to select "styles" as well as sizes for coupon criteria

    1 vote
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    0 comments  ·  Coupons  ·  Admin →
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    completed  ·  AdminGranbury Solutions (Product Manager, Granbury Solutions) responded

    Hi Danny,
    THis is absolutely an option in coupon set up. In the area where you select the size, there is =, >, < and “Other”. Cick the other box and click the details button to get to a screen where you can specify which sizes / styles are valid. For more on setting up coupons, please visit our help page here:

    https://thrivepos.uservoice.com/knowledgebase/articles/566835-creating-a-coupon

    If you scroll down about half way you’ll see the instructions for this.
    Thanks!
    Thr!ve Product Team.

  18. Would like to see a repeat buttom in Thrive to faster reorder the same drink etc..

    Would like to see a repeat buttom to faster reorder the same drink etc.. after the item(s) has been saved in the system. Used to have it in an older version in FireFly.

    3 votes
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    completed  ·  0 comments  ·  Order Taking  ·  Admin →
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  19. It would be great if you can store the email address from the online ordering and then we as a restaurant can send out email blasts

    It would be great if we were able to keep all the emails in one place from the online orders and be able to send an email blast with special offers and coupons..

    1 vote
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    completed  ·  AdminGranbury Solutions (Product Manager, Granbury Solutions) responded

    Hi Amy,
    You can export the customer data with email addresses from your POS system. Check out this article to learn more. https://thrivepos.uservoice.com/knowledgebase/articles/952621-list-of-customer-e-mail-addresses Once you have the list, you can use the e-mail system of your choice to send out marketing messages. If you prefer to have these messages go out automatically, check out our integrated loyalty system which will send e-mails to different customers based on their purchase habits. https://www.thrivepos.com/restaurant-pos-system/loyalty-program-management

    Regards,
    Thr!ve Product Team.

  20. Expiring Drivers insurance

    I just had a driver in a accident and his insurance had expired. It would be nice if the employee login expired when their insurance card did.

    1 vote
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    0 comments  ·  Delivery / Drivers  ·  Admin →
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