General
62 results found
-
Allow closed orders to be changed to delivery
Allow closed orders to be changed to delivery as re-opening the order if closed as credit removes credit card payment
27 votes -
Back Button
When you are looking up orders from a previous day. You need a back button to take you back to that day.
16 votes -
Is there a way to automatically close online order tickets?
When an online order comes in, it is inconvenient to have to open the order and go to the finish screen just to close the ticket.
1 vote -
2 DIFFERENT DEFERRED LEAD TIMES (DELIVERY & PICKUP) -REALLY BASIC STUFF
Right now there is ONLY ONE deferred lead time. SO either you have food cold and its Prints too EARLY for PICKUP or its Print Too late for a delivery! This costs me a lot every week because we cannot use deferred orders because its such a headache. PLEASE FIX.. Add one field to make two deferred lead types instead of JUST ONE. PICKUP orders and DELIVERY orders have VERY DIFFERENT DEFERRED LEAD TIMES- Should have been in there before every deploying deferred- PLEASE VOTE!
3 votes -
custmer look up and phone screen
The phone number on the caller id screen needs to go blank once selected and an order is started. there are many times that a server picks up the phone too quickly before the new caller id data is received by the system and the wrong customer information is entered into the order.then order is made with wrong customer information on the ticket. for pickup this can usually be resolved. But for a delivery we now have wrong phone number and address.
24 votes -
Search for who closed a ticket
It would be very helpful to have the availablity to search for who closed a ticket, not just opened it. (In terms of pick-up orders specifically). For both reports, and in the orders section when choosing a specific server
4 votes -
Would you make the F for Fractional a circle with a line through it displaying 1/2 to make it easier for employees to find on own?
Fractional is to defining in this industry and easier to the kids hired to just see a fraction. If you can make the button round like a pizza and use 1/2 in the center. It becomes easier for your staff to navigate by themselves.
4 votes -
Micros Can, Sure wish we could Set specific order types to specific job types
Would love an option to make specific order types only valid to specific job types. Example: Servers can only close tickets via "settle" even if closing at a register station blocking them from closing the order to the till.
3 votesHi!
Thanks for your suggestion. We do have the ability to block “table” orders from closing to the register (Config > Order Types > Table) — which would require orders of this type to be “settled” instead. Would this help you out?Regards,
Duessa & Thr!ve Product Team. -
Firefly POS used to Capilize the First letter of customer names once saved, Thrive does not do this.
Firefly POS used to Capilize the First letter of customer names once saved, Thrive does not do this.
2 votes -
1 vote
-
Different lead time depending on order type.
We obviously need more lead time for a delivery order than a pickup order. We're forced to set our lead time for deliveries, so what happens quite often when it's busy is the deferred pickup orders get made way too early.
9 votesHi, thanks for the suggestion. That makes a lot of sense, and is something we can consider adding for future development!
Regards,
Duessa & Thr!ve Product Team -
We need to be able to close a delivery order out for a later time as an order.
Right now you can't create an order for a later time (Deferred/promise time) without a payment. We need a "Pay Later" option on the tender screen similar to "pick up" orders. We don't alway receive payments at the time the order is placed. This creates a problem because we have to create a dummy cash order to get an order in the system which could potentially cause a future mistake,
1 vote -
Adding notes to a deferred order after it has been entered into POS.
Can it become a possibility to add notes to a deferred order once the order has been entered into the system? Sometimes customers call back with instructions they didn't mention on the initial call that are important. If the order has already been entered and payment information processed there is currently no way to enter new notes to that existing deferred order with reprocessing the payment information.
1 voteHi Elliiot,
Thanks for your suggestion. There should be no problem entering deferred notes on an already saved order. Once you enter them and press finish, you’ll see the deferred credit card payment at the top of the screen. Just press submit. It will retain that payment information without changing it.Regards,
Duessa & Thr!ve Product team. -
Online order business name
Currently online it is only set up for residental customers to put their addess in when ordering. It would be great to have a field box where the address is taken online for people that are ordering for companies to put their actual company name.
5 votesHi Dimitri,
Thanks for the suggestion. This is something we have on our to do list. I don’t have it scheduled yet, but its definitely something that would be of value.
Thanks,
Duessa & the Thr!ve Product Team. -
Have the suggestions for Thr!ve online orders ALSO pop up when using Thr!ve at the store
The suggestions for Thr!ve Online should also work for Thr!ve iin the store.
1 voteHi Gabe,
Thanks for the suggestion! We will definitely keep this in mind for future wish list development items!
Regards,
Duessa & Thr!ve Product Team -
The delivery notes and cross streets do NOT show up on the delivery tag
The notes to find an address (ie: back house, just past the 2 palm trees, always use the side door) and the cross streets do NOT show up on the delivery tag.
3 votesHi! Thanks for your suggestion. I’ve put a request in to our support department to review what field you are using for this information and to make sure it is configured properly to print on the ticket. There may be an option to take care of this for you!
Regards,
Duessa & the Thr!ve Product Team. -
LODGING/HOTELS
HAVE THE LODGING/HOTEL AUTO POPULATE THE DATA FIELDS IN THE SAME WAY THE BUSINESSES AUTO POPULATE ADRESSES WHEN YOU ENTER THE NAME OF THE BUSINESS.
3 votes -
List Store Phone # on page showing "NO accepting ONLINE ORDERS>>>
I had to turn off my online ordering due to a problem you guys were having and it says nothing about calling the store at 999-999-000 just says NOT accepting online orders .. Not good for keeping someone as a customer.
2 votes -
List Store Phone # on page showing "NO accepting ONLINE ORDERS>>>
I had to turn off my online ordering due to a problem you guys were having and it says nothing about calling the store at 999-999-000 just says NOT accepting online orders .. Not good for keeping someone as a customer.
0 votes -
I CAN NOT CHANGE ORDER TYPE WITHOUT VOIDING THE CREDID CARD
IF FOR SOME REASON YOU MAKE A MISTAKE ON THE ORDER TYPE, (LET'S SAY THE ORDER SHOULD BE DELIVERY ORDER AND YOU MAKE IT AS TOGO)AND THE CLIENT PAID FOR IT WITH CREDIT CARD, YOU CAN'T CHANGE THE ORDER TYPE WITHOUT VOIDING THE CREDIT CARD
44 votes
- Don't see your idea?