General
46 results found
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Dispatch screen should show the company name
The dispatch screen only shows the individual name on the order. I will not show the company name, or Hotel Name. Change so that the restaurant can change the default of how the orders are shown on the dispatch screen. Since we are only carry Out and Delivery, allowing us to show company names on the dispatch screen would be a huge advantage for us in routing our orders and drivers.
19 votesThank you for the suggestion! This sounds like a beneficial idea and we will definitely keep it in mind as we make improvements to the dispatch screen in the future.
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Block drivers from adding tip on their phone after customer signs
Please find a way to BLOCK the driver from adding or changing a transaction amount (adding a tip) after the customer has signed on the drive app. The only way a change should be done is through proper management channels on the POS.
26 votesThanks for the suggestion! This sounds like an important security update and definitely is something we’ll consider for a future update of the Dr!ve app!
Regards,
Duessa & Thr!ve product team. -
Provide Gate Code Field for Address
When having delivery orders with an address that requires a gate code for access, it would be nice if there was an actual field the hold this information, then have this same field transfer into the DR!VE app. This would provide delivery drivers all of the necessary for the specified delivery
7 votesThanks for the suggestion. Most users will use either the “Comment” or a user defined field for the Gate Code. I can see how it would be useful to make sure this data transfers to the Dr!ve app, that is something we can look into for a future enhancement!
Regards,
Duessa & Thr!ve product team -
Option to have only bumped orders show on dispatch screen.
During busy times it would simplify things and let drivers know what has been made at a glance. Some sort of notation on the dispatch screen would work as well.
1 voteHi Mondo,
Good suggestion! We are planning to revamp the KPS functionality in 2019 and I will definitely be getting in touch with you to pick your brain about how we can improve it!Regards,
Duessa & Thr!ve Product team -
Real time driver tracking for customer....
When a customer orders online, they should receive a link via email to track the driver, much like Uber. It would be even better if it were built in as part of the mobile app, but I believe a link would be sufficient. Not sure if the current setup has these capabilities, but I've seen companies out there that might be able to integrate with Thrive such as 86 Borders. This is the future of delivery and it will be standard very soon.
17 votesHi! Thanks for the suggestion. This is something we have definitely thought about many times, however concerns about privacy and security of drivers have got us questioning the right balance of information to give customers for tracking. We are planning to add a mobile notification at dispatch for starters. Good to know that someone is interested in this!
Regards,
Duessa & the Thr!ve Product Team. -
Integration with Square in driver app for mobile card processing.
I spoke a few of you at the pizza expo about mobile card processing integration and you were explaining to me the difficulty of finding hardware that would keep the processors happy and be cost effective for the restaurants at the same time. Well why not partner with square? Their card swipers are very inexpensive. They don't require any type of contract to start processing with them, they just take their percentage of fees out of each transaction. If you made it some kind of add on to the driver app, I'm positive there would be lots of delivery restaurants…
5 votes -
Pre-assign delivery drivers
The ability to pre-assign deliveries to drivers. It's very easy to forget or mishear exactly what deliveries you have on a busy Friday or Saturday night. Also, the ability to simply group deliveries together would help when all drivers are out for delivery. That way, the driver can know exactly what they have just by looking at the delivery screen when they come in.
In this business, we have time when we have time.
5 votes -
3 votes
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Dispatch Screen show Order Status (KPS)
For those using a KPS, it would be a nice feature to know if an order is ready or not.
Let the restaurant set the time after bumped for the order to be ready since everybody has different cook times. For example, if your cook time is 10 min, then in the system it will say it's ready 10 min after the order has been bumped.
On the order screen, have some sort of notation that an order is ready.
On the dispatch screen, maybe have the orders that aren't ready yet greyed out or a different color, or even…
0 votesHi,
Thanks for the suggestion about tying KPS status to the dispatch screen. We will definitely keep this in mind for future wish list development!
Regards,
Duessa & Thr!ve Product Team -
Credit Card Transaction Fees Deduction for Driver Tips
We would like to be able to deduct the credit card transaction fee from the tip portion of the drivers delivery ticket.
(eg. Lets say a driver recieves a $10 tip on a delivery that is paid by Credit card right now when cashing out the driver recieves the whole $10. The average credit card fees for any transaction is right around 3%. We are looking at recoop the 3% when cashing the drivers out on the tip portion of the transaction not the whole ticket. Most states allow this by retail food establishments, almost all bars and sitdown restaurants…17 votesHi Dimitry,
Thanks for your suggestion. We will add it to the wish list for future development consideration!Regards,
Duessa & the Thr!ve Product Team. -
When a driver is dispatched on an order, and it is void, he cannot check back in
This has happened to me multiple times. Is it possible to block the order from becoming void until the driver returns, or perhaps allow the driver to check in on the void order?
1 vote -
BRING BACK UNDO-SEATTLE BUTTON FOR DRIVER END OF DAY
MAKES IT SO TENDERS CAN BE CHANGED IF CUSTUMER SAYS THEY'RE PAYING CASH AND END UP PAYING WITH CHECK. OTHERWISE WE'RE COUNTING A CHECK AS CASH AND VISA VERSA.
5 votesHi,
Thanks for the suggestion. With a goal of simplifying user training , we’re trying to keep a consistent way of doing all tendering (instead of having 2 different ways to tender an order) so we have directed the workflow to the normal tender screen. With that said, we’ve gotten feedback that it needs to be easier to initiate a tender change from the driver details screen. So, in our upcoming version 8 release, we’ve added a link from this screen to let you undo the settle and load the ticket to retender. This will be out for beta within a few weeks, I hope it will help improve your workflow.In the meantime, you can go to the order screen, click on the order’s total to bring up the Full Review, and undo settle from there.
Thanks! Duessa & the Thr!ve product team
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Online ordering lets customer add tip to cash delivery orders
It wouldn't be a big deal, except when the tip is added it marks the ticket as "Paid" so my drivers think that they are just dropping off the order. Also, the customers will sometimes tip on top of the "tip" that was added online because they might not have been the person that placed the order.
0 votes -
Dispatch Promise Time - Should be remaining and NOT in mitilary time
I think it should count down in min showing remaining not how long the order has been in. also LOSE military time for god sakes.
4 votes -
Delivery report
It would be nice to have a mapped out report of delivery areas to see where our deliveries are going. This will help maybe eliminate an area that is not getting much action, or we can advertise stronger in those areas. Maybe have pin heads with counts per block, or zones even???
10 votesThanks for your suggestion! This si definitely something we can add to the wish list for future development.
Regards,
Duessa & the Thr!ve Product team. -
You can't tender a delivery order in store with cash
If a customer comes in the store and pays for a delivery order with cash, the system treats it as an expected payment rather than a tender. We have to write that it is paid for on the driver's ticket, otherwise there is no way for the driver to know it is paid for. We also have to make a drop since it charges the driver for it as well.
9 votesThanks for the comment, this is something we will put on the wish list for the future!
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get rid of the military promise time!!!!!
Get rid of the military promise times on dispatch screen.
7 votesGood news, this will be part of our next major release, which will be going into beta in December.
Regards,
Duessa & Thr!ve Product Team. -
get rid of the placeholders 0.00 for adding driver tips
Love the new simplified way of adding driver tips, but could we have a blank box instead of the 0.00 placeholders because if someone just starts typing for example 5.00, it records 50.00 or 500 or 5000 unless they take the time to put their cursor to the far right. Too much room for error and slows them down to have to put the cursor to the far right.
2 votesHi Kathy,
Thanks for the suggestion. Sounds like an easy improvement. We will definitely keep it in mind for a future version.
-Thr!ve Product Team -
Is there a way to have different valid delivery times for diffrent days? We stay open longer on the weekends have deliver later.
Is there a way to have different valid delivery times for diffrent days? We stay open longer on the weekends have deliver later.
1 voteHi! Thanks for your suggestion. We do not currently support different delivery times on different days, however this is something we may consider adding in the future. Since you can have store hours vary per day, you may want to set your delivery hours for the later time, and set your store hours to close earlier during the week. You will not be able to take a delivery order when the store is closed.
Thanks,
Thr!ve Product Team. -
Drive app
Add a Call button to the order info screen. Make it easy for the driver to call the customer to let them know they have arrived, or for further delivery instructions.
Android app, add a Back button on the order info screen or Home button. Using the native Android back button causes the App to minimize, it's a little annoying. Thanks!
2 votesThanks! We do have planned some updates to the driver app coming up later this year, will definitely include these items.
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