General
110 results found
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KPS Configuration (sizes)
The KPS system only allows the abbreviation to be shown for item sizes even though there is plenty of room on the screen. This means, you get 2 letters for your sizes. Why not just allow the display name to show on the screen?
1 voteThank you for your suggestion about the KPS system. We will definitely keep this in mind as we make enhancements in this area!
Regards,
Duessa & the Thr!ve Product Team. -
default print times for deferred orders
If we could set up a default print time for deferred orders, it would be most helpful!
1 voteHi! Thanks for your suggestion about deferred orders. We do have the ability to set a default print time for X minutes prior to the desired order time, as well as an additional print time at a specified time the day of the order (such as 8 AM). To learn more about these configuration options, please review this article: https://thrivepos.uservoice.com/knowledgebase/articles/428690-phone-orders-delivery The last section talks about the deferred orders.
Was there anything beyond this that you were looking for?
Regards,
Duessa & Thr!ve Product Team. -
Default voiding options
Love the defult options for voiding items, however 'ran out of item' and '86' mean the same thing. Instead of 'ran out of item' there should be an option for 'cashier error'...as well as the '86' and 'changed mind'.
1 voteHi! Thanks for your comments on the Void Reasons. These are completely customizable for your individual location. To change them, navigate to Configuration > Security, and about half way down there is an option to “Require void reasons” with a button that lets you set or edit the reasons. For more info see this article. https://thrivepos.uservoice.com/knowledgebase/articles/720465-security-settings-configuration
Thanks!
Duessa & Thr!ve Product Team -
Orders screen notation of deferred orders when live.
When a deferred order goes live, there needs to be a notation that an order is a deferred order, and the time it is deferred for on the orders screen. There is no way of knowing as of now.
Also, a deferred order notation on the dispatch screen would be helpful as well. It does change the promise time which sorts deliveries in the proper order, but if the times are close, we need to know which orders are deferred so we can make them a priority.
1 voteThanks for the suggestion on deferred orders! We will add it to our future wish list.
Regards,
Duessa & Thr!ve Product Team -
Take bitcoin or other Altcoins
We are positioned around a lot of techies, and Crypto concurrency is on the rise, companies like Square Payments are now taking bitcoin, and payments are going toward that way in the next few years, maybe set up a QR code scanner to take payments get ahead of the industry. They are trading bitcoin on the Chicago exchange in December!
3 votesHi Dave,
Thanks for the suggestion. I know the techies around here would love to work on that! We’ll definitely be keeping this in mind.
Thanks,
Duessa & Thr!ve Product Team. -
Ability to go BACK AFTER customer lookup
When you lookup a customer there is no way to go back to the list AFTER you click on the record and the customer data comes up. This makes comparing duplicate records very difficult and very unlikely you could decide which one to merge or delete... ALSO it would be nice to merge from this interaction and not have to run a report. No one has time to do this and doing it one record at a time would make more sense and is more pratical.
1 voteThanks for the suggestion. That sounds like a practical and useful option and I will definitely put it on the wish list.
Regards,
Duessa & the Thr!ve Product Team. -
Orders / For Servers / Drop Down
When going to orders, for servers, drop down list, it lists every employee in the system including non servers and employees who are not even clocked in.
This should just be "Servers" or anyone able to take orders. Waste of time to filter through every employee just to find a server espically when you have several non server job departments.1 voteHi!
Thanks for the suggestion. It definitely seems that we could be smarter about limiting this list to servers who may possibly have orders during the time frame you are searching. I’ll put it on the wish list for future development.
Thanks!
Duessa & Thr!ve Product Team. -
Option to change automatic discounts in thrive as you could do in firefly.
In the firefly version, you were able to alter the promo discount. I need the same option in Thrive as well. Ex: some beers have a different discount than others and I need the ablitly to change when I need to.
1 voteHi Darren
Thanks for the suggestion! It looks like you spoke to a support tech about this, so I have reached out to him to learn more about the trouble you were having and the exact workflow that is behaving differently with Thr!ve to see if that is something we can modify!
Thanks,
Duessa & the Thr!ve Product Team -
Print option on order screen or pay screen
We would like the option to print a ticket after a coupon is applied or on the pay screen. We attach coupons to the appropriate ticket. When the order automatically closes they have to go back in and search for the order to attach the coupon to a ticket.
3 votesHi Lauren,
Thanks for the suggestion. The “reprint” button at the bottom of the virtual ticket or the orders screen will allow you to print a ticket at any time. Can you use this button before pressing Finish to get the ticket printed?
Thanks,
Thr!ve product team -
Can you please change the name of a button for me. When i go in to enter the schedules at the bottom right there is a button that says clear
Can you please change the name of a button for me. When i go in to enter the schedules at the bottom right there is a button that says clear this button deletes everything. can you please change it to say delete and maybe even move it over to the left. Is habit to close out of soemthing bu using the bottom right button and we have on many occasions deleted the schedule and it takes a lot to put it back in. Please and thank you
1 voteHi Megan,
Thanks for the feedback, we will definitely keep this in mind as we work to improve this feature in the future!
Regards,
Thr!ve Product Team -
on the adjust order tips pop up box add quick buttons for servers to enter in tips.
We enter 100-150 tickets at the end of the night and it would make it a lot faster to have quick buttons with $1,$2,$3,$4,$5. Also would be less mistakes by hitting 1 button if there is no change rather than hit 3 guest leaves 5 dollars hit the $5 button instead of 5, 0, 0
3 votesHi Dave,
Thanks for the suggestion. We are planning some changes to the server close process to make tip entry more efficient (all in line rather than one at a time). I like the idea of the quick keys as well. On the current adjust tips screen, you should be able to enter 5 without the .00 and still get $5.00 – at least on the latest version it’s doing that for me!
Thanks,
Duessa & the Thr!ve Product Team -
DAY OF THE WEEK
It would be very helpful if the day of the week was printed along with the date of deffered orders. Each cook doesn't have a calendar with the dates in front of them and it becomes more likely that food can be made on the wrong day.
3 votesHi! Thanks for the suggestion. We will definitely keep it in mind when we enhance the printing options in the system.
Thanks
Thr!ve Product Team. -
get rid of the placeholders 0.00 for adding driver tips
Love the new simplified way of adding driver tips, but could we have a blank box instead of the 0.00 placeholders because if someone just starts typing for example 5.00, it records 50.00 or 500 or 5000 unless they take the time to put their cursor to the far right. Too much room for error and slows them down to have to put the cursor to the far right.
2 votesHi Kathy,
Thanks for the suggestion. Sounds like an easy improvement. We will definitely keep it in mind for a future version.
-Thr!ve Product Team -
New order screen default in 7.8.4.
Please allow us the option to toggle this functionality. Original PJ's would like to allow servers to view all tickets and have it default to "ALL" like in previous versions.
7 votesHi,
Good suggestion, we can definitely explore making that an option in the future.Thanks,
Thr!ve Product Team -
I suggest that you give us the option when building a coupon to have Thr!ve charge for any non-included toppings.
We have an offer that's 2 10 inch specialty pizzas for $25. But those pizzas range in price from $12.99 - $19.99! So if we do fixed price for each of $12.50 with max discount of $7.49 (to cover a $19.99 pizza) then if they order that $12.99 pizza, they can order $7 worth of toppings before getting charged! ... if only we could just tell it to charge for non-included toppings.
4 votesThanks for the suggestion! We will be working on a new configuration tool for fractions in the near future and this is something we can keep in mind!
-Thr!ve Product Team
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ONLINE NOTES INDECERNABLE ON TICKETS- "ADD SHRIMP"$
If an someone is creative they can add notes ONLINE that look like a charged item and NOT PAY FOR IT. We have to police all online orders for Notes that will be an up charge. I suggest a "N:" to desigiantes that is a note and not a field from their selection that is paid for
3 votesHi Rod,
Thanks for the suggestion. I would suggst that you use the Printer Ticket configuration options to modify how item messages are formatted – you could use red, bold, indent or another font size to better distinguish them from the modifiers that a customer pays for. To learn more about formatting your tickets, check out this article. https://thrivepos.uservoice.com/knowledgebase/articles/408231-printer-ticket-configurationThanks,
Thr!ve Product Team -
4 votes
Hi! Thanks for the suggestion. Setting your business hours in Thr!ve serves to limit when orders can be taken. If you don’t want a limit, I would recommend that you set your hours for a 24 hour day, such as starting at 5:00 AM and ending at 04:59 AM next day.
Thanks
Thr!ve Product Team. -
fix reprint issues when someone adds to an existing order.
make it so when a customers calls back to add to an order that it prints that item to the kitchen with the words revised on top, and at the same time the reciept ticket reprints with the new item on it and also says revised on the top of the ticket just like vital link does.... so that everyone knows there is a new ticket and we can look for all the correct items and not forget things like is happening now.
4 votesHi John,
Thanks for the suggestion. The POS system has the option to print “REVISED” at the top of a ticket when it is modified. I’ll forward this to our support team to see if they can review your settings and find out more about what is going on at your site.
Thanks,
Thr!ve Product Team. -
CUSTOMER INFO LAYOUT SHOULD NOT CHANGE WHEN YOU SWITCH FROM HOME TO HOTEL
CUSTOMER INFO LAYOUT SHOULD NOT CHANGE WHEN YOU SWITCH FROM HOME TO HOTEL.
1 voteHi,
Thanks for your comment. The layout changes slightly to allow you to enter the Hotel name, guest room and phone #. This allows you to enter multiple orders under one hotel, which many clients like to do for tracking purposes.
Thanks!
Thr!ve Product Team. -
Retain Credit Card data on reopened orders
When you reopen a closed order that was paid by credit card to revise it, it would be helpful to retain the credit card information so you can close it to the same card again.
92 votesHi,
Thank you for your comment. We will review for possible future changes!
Regards,
Thr!ve Product Team.
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