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  1. SCREEN'S KEEP SHRINKING

    WHY DO THE WHOLE IMAGE OF THE SCREEN KEEP GETTING SMALLER AND NO ADJUSTMENT WE DO HAS A EFFECT.

    1 vote
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    under review  ·  1 comment  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  2. ANY EMPLOYEE CAN CHANGE THEIR BOSSES FINGER PRINT TO THEIR'S!

    Fix the MAJOR Bug that allows a lesser security level employee (non MANAGEMENT) to change their managers finger print the theirs! All the boss knows is their finger print is not working... Really bad!

    4 votes
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    1 comment  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow for new order notification. A sound that can be played when an online order comes in.

    During the day when we are doing prep we need a sound to be played when an online order comes in so we know it has appeared. Currently, this can be done with an email notifier, but it seems simple to add this as an option to the software directly. Speakers required of course.

    2 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  4. Countdown Dough

    My dough takes 24 hours to make, therefore I have a limited amount on hand each day, some days customers will run me out of one type and size. I need a count down for each type of dough and size of dough ball that can be modified daily based upon what the production crew made the day before

    2 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for the suggestion. We’ve actually completed development on this feature for an upcoming release which will be in beta later in Q1 of 2019. We will update this issue when it is available. Hopefully this will be of help to you!

    Regards,
    Duessa & Thr!ve Product Team.

  5. TAKE DEPOSITS ON DEFERRED ORDERS

    WE OFTEN TAKE DEFERRED ORDERS FOR LARGE EVENTS AND THE CUSTOMER NEEDS TO PUT DOWN A DEPOSIT THAT RUNS RIGHT AWAY AS APPOSED TO PENDING UNTIL THE DEFERRED DATE, THE BALANCE LEFT SHOULD RUN ON THE DEFERRED DATE.

    8 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  6. Credit Card Slips

    Standard industry now has customer name on the slip when the card is swiped. Ours isn't capturing this. Can this be fixed? Plus can each slip have which terminal it came from please?

    18 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  7. Order screen names in drop down box "orders for server"

    The name in the drop down box sould only be the names of selected job types not all employees. Example is, only employees who take orders (servers / bartenders) should be the only names in that drop down box and prep cooks or janatorial or staff who dont take orders should not be listed there.

    3 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  8. Promise Times on Order Screen

    We were hoping we could add a promise time line on the order screen. We do a lot of timed orders for pick ups and there is currently no way to tell timed pick ups from normal pick ups. On the dispatch screen you can just look at the delivery promise time to tell the timed deliveries from the normal ones. We wanted to have the same feature on the order screen. Thanks

    12 votes
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    2 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow Gift Cards to be used as payment for online orders

    There needs to be an option for using gift cards as payment for online orders. Our processor (Vantiv) said that the eccommerce account is capable of accepting gift card payment, it's just a matter of adding that to the checkout on Thrive Online.

    28 votes
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    3 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for the suggestion about using gift cards to pay online. We are definitely planning to add this functionality and in fact have completed some of the work, however it is a bit more complex because it also requires us to allow multiple payment methods per order (since often a gift card balance may not be sufficient to cover the full order amount). Finishing up this portion is on the roadmap for 2018.
    Regards,
    Duessa & the Thr!ve product team.

  10. Gratuity Calculator SHOULD BE LOCATED AT THE BOTTOM OF THE RECEIP AND ON THE CREDIT CARD SLIP for the customers see the amounts.

    On the location that it is configured right now, doesn't allow the customer see the sugered amount. please relocete them to the bottom of the receipt and the credit card slip

    4 votes
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    planned  ·  1 comment  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  11. Round up to the minimum delivery amount

    Have the system round up to the minimum delivery amount, even if the customers does not want to add anything else. for example the customer wants just a small pizza that costs $7.99, the minimum delivery amount is $10. let the system add the difference if the customer doesn't wish to add anything else. and yes, there are a lot of tthose kinda customers out there

    9 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  12. can we get the clocked in screen to list people by job description?

    can we get the clocked in screen to list people by job description in alphbetical order? On The Managers screen.
    it is currently all over the place

    1 vote
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow searching of specific items in orders

    I would like to be able to search for a specific item when recalling or looking for orders.
    i.e.: Employee loses ticket for a lg cheese pizza, i should be able to go to the system and search that item to find which tickets have that item on them and then reprint.

    5 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  14. LAYOUT ON CUSTOMER INFORMATION TAB

    CUSTOMER INFO LAYOUT SHOULD NOT CHANGE WHEN YOU SWITCH FROM HOME TO HOTEL. IT WOULD ONLY BE ADDED BY LODGING NAME, ROOM NUMBER AND CLINT CELL NUMBER

    1 vote
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  15. KPS Configuration (sizes)

    The KPS system only allows the abbreviation to be shown for item sizes even though there is plenty of room on the screen. This means, you get 2 letters for your sizes. Why not just allow the display name to show on the screen?

    1 vote
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    1 comment  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  16. Defaulting to "all" instead of indiviudal servers.

    It's a huge pain for our staff when we can't see the orders of the whole restaurant, dine-in, pick-up, and delivery on our order screens, as it just defaults to our particular person logged in. All of the time our servers can be answering phones on pick-ups or deliveries, and need to see that information, even if someone else took it. Our managers needs to be able to see the entire order screen, not just the pick-up or deliveries they personally put in. It's a pain to have to take another step and constanstly be scrolling through names to get…

    1 vote
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    2 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Danny,
    I hear you! This feature is controlled by the setting in Config > Employee > Job Type “allow tickets to be assigned as a server”. If checked, it will default to the server name. We added this to Thr!ve after getting complaints from ex-FireFly users that it was not defaulting (as it does in FireFly) but have learned that some people preferred the “All” default. We’ll work on adding in an option. You may also want to try unchecking this on your managers. I think the only limitation there will be that you can’t transfer table orders to them if it is unchecked.
    Thanks,
    Duessa & the Thr!ve Product Team

  17. fractions

    When Modifying a pizza ( lets use a supreme pizza for example) if you fraction the pizza to make one half of the pizza no mushrooms the ticket will print saying all over no mushrooms half with mushrooms. This should be corrected or we should possess the abily to change this option. Changing the ticket to simply say one half no mushrooms would creat less confusion.

    7 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  18. after a timeout on remote its says "need to log in" but gives you no means to do so

    have a login button, ALSO. autofil this form since you know who i am through my loggin

    3 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  19. Remove Request offs that have been approved/denied

    When doing scheduling in the computer employees make request off of something. But, once it is approved/ denied it stays on the time off request page and emails them everytime another employees request is approved or denied showing their original request. Also it causes unneccesary clutter on the request off page.

    1 vote
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for the suggestion. We currently display any future time off requests that have been approved/denied, for your planning and reference purposes. Once the date has passed, these should no longer appear on the screen. I am not able to reproduce sending duplicate emails when another request is approved! Please contact our support team with more information on how this occurs.

    We will be redesigning some of these ares in the near future and will consider giving you more control over what requests you want to see on this screen!

    Thanks,
    Thr!ve product team.

  20. SETUP BAR DRAWER

    CAN WE SET THE BARTENDER RECONCILE TO WORK LIKE A SERVER RECONCILE WHERE THE TO GO ORDERS AND QUICK CASH ORDERS ARE INCLUDED IN THE BAR DRAWER TOTAL?

    2 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Dave,
    Thanks for your suggestion. I have referred this to our support team as there are some settings options that allow you to show to go orders in server details. They can review these with you to determine if they will work for your needs.

    Thanks!
    Thr!ve POS Product Team.

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