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  1. Change promise times automatically based on number of open orders in the system

    It would be great if promise times could adjust automatically based on the settings and number of open orders currently in the system. For example if the dining room is relatively slow it would remain the default for walk in but if you received an influx of delivery orders all at once it would adjust the time up so people online would get a more accurate promise time without having to change it manually.

    9 votes
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  2. Prepay Deferred Orders (Cash)

    We often have customers place a deferred order and want to prepay. There is no way to process this in the current system (particularly for cash). I would like the ability to pre-pay these orders and have the drawer accountable for the cash. When the ordered is actually produced, the prepayment amount should show up and only the balance (if any) would be due.

    39 votes
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    planned  ·  4 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Micros Can, Sure wish we could Set specific order types to specific job types

    Would love an option to make specific order types only valid to specific job types. Example: Servers can only close tickets via "settle" even if closing at a register station blocking them from closing the order to the till.

    3 votes
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    Hi!
    Thanks for your suggestion. We do have the ability to block “table” orders from closing to the register (Config > Order Types > Table) — which would require orders of this type to be “settled” instead. Would this help you out?

    Regards,
    Duessa & Thr!ve Product Team.

  4. Firefly POS used to Capilize the First letter of customer names once saved, Thrive does not do this.

    Firefly POS used to Capilize the First letter of customer names once saved, Thrive does not do this.

    2 votes
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  5. 1 vote
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  6. We need to be able to close a delivery order out for a later time as an order.

    Right now you can't create an order for a later time (Deferred/promise time) without a payment. We need a "Pay Later" option on the tender screen similar to "pick up" orders. We don't alway receive payments at the time the order is placed. This creates a problem because we have to create a dummy cash order to get an order in the system which could potentially cause a future mistake,

    1 vote
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  7. Adding notes to a deferred order after it has been entered into POS.

    Can it become a possibility to add notes to a deferred order once the order has been entered into the system? Sometimes customers call back with instructions they didn't mention on the initial call that are important. If the order has already been entered and payment information processed there is currently no way to enter new notes to that existing deferred order with reprocessing the payment information.

    1 vote
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    Hi Elliiot,
    Thanks for your suggestion. There should be no problem entering deferred notes on an already saved order. Once you enter them and press finish, you’ll see the deferred credit card payment at the top of the screen. Just press submit. It will retain that payment information without changing it.

    Regards,
    Duessa & Thr!ve Product team.

  8. Have the suggestions for Thr!ve online orders ALSO pop up when using Thr!ve at the store

    The suggestions for Thr!ve Online should also work for Thr!ve iin the store.

    1 vote
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  9. The delivery notes and cross streets do NOT show up on the delivery tag

    The notes to find an address (ie: back house, just past the 2 palm trees, always use the side door) and the cross streets do NOT show up on the delivery tag.

    3 votes
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    Hi! Thanks for your suggestion. I’ve put a request in to our support department to review what field you are using for this information and to make sure it is configured properly to print on the ticket. There may be an option to take care of this for you!
    Regards,
    Duessa & the Thr!ve Product Team.

  10. LODGING/HOTELS

    HAVE THE LODGING/HOTEL AUTO POPULATE THE DATA FIELDS IN THE SAME WAY THE BUSINESSES AUTO POPULATE ADRESSES WHEN YOU ENTER THE NAME OF THE BUSINESS.

    3 votes
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  11. Relabeling of the Order Types

    When going to finish out at order there are standard type to choose from.
    I would like the be able to create new order types or change the existing ones.
    We currently use a third party online ordering system, so when an order comes in from them I would like to be able to click on that type of an order when placing the order in the POS system. That way we would be able to track which orders come in from our third party site, rather than physically printing out each ticket.

    4 votes
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    Hi Jeff,
    Thank for the suggestion. We do have plans to allow you to change the order type names in the future. However, I’m not sure this will be the best way to track orders from 3rd party systems, as each order type behaves in a special way. For example, deliveries appear on the dispatch screen – and you would want that to happen regardless of what online system it came from. Many sites use a custom tender type to finish orders from various 3rd parties, as we way to track how much each site owes. Maybe that would help?

    Thanks,
    Duessa & the Thr!ve Product Team.

  12. being able to go back to order screen without it wiped clean

    it would be nice to be able to search for certain orders and open the ticket then be able to go back to the previous order screen without loosing your search criteria. As of now it seems that once you search for the day or certain days and place the correct tabs to search for orders and click on an order you cannot simply go back to that list of orders. You have to plug in the search criteria for each one....

    5 votes
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  13. CUSTOMER INFO LAYOUT SHOULD NOT CHANGE WHEN YOU SWITCH FROM HOME TO HOTEL

    CUSTOMER INFO LAYOUT SHOULD NOT CHANGE WHEN YOU SWITCH FROM HOME TO HOTEL.

    1 vote
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  14. Email receipt

    Can you add the ability to email a receipt to an address other than the one on the customer record? Would be nice to be able to click Email Receipt and it prompt to "Email to Customer or Other Email "? We often need to email receipts to other managers or someone other than the default email on the customer record. Thanks!!

    8 votes
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  15. add the ability to scroll through items on the split ticket screen.

    When there are so many items on a ticket, that they dont all fit in one screen, there is no way to scroll to the bottom of the ticket to drag and drop items towards the bottom of the ticket. Thus having to drag and drop un-needed items in order to have the items towards the bottom visable. A simple scroll feature would solve this issue.

    2 votes
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  16. Require a drink to be put in before order can be sent through for dine in

    Saw a POS system that would not allow a order to go through without at least one drink per patron to be put in. Wine, beer, liquor fountain or even water. Just set up for bar or table. One of our biggest thefts and time we audit deals with tables without drinks on the ticket. We require at least waters put on so if we have the ability to spot check we can see if it is actually water or something else.

    1 vote
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  17. Text boxes lack focus

    Most all of the text boxes in Thrive lack cursor focus. It greatly speeds up the order process when the cursor is already in the text box.

    So for the Customer Lookup page the cursor should already be in the phone number box. Not the area code. The spot for the first 3 digits of the phone number. Additionally, after clicking any of the message buttons the cursor should already be in the box so typing can start right away.

    Otherwise we are in a constant double click motion. Click phones then click the phone number spot then type the…

    1 vote
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  18. 16 votes
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  19. Prompt by order type

    I would like to be able to have a prompt on a specific order type. E.g. When choosing Pick-Up, the system would prompt the order taker to tell the customer where we are located. Given that we have several stores in certain areas, this would prevent customers from placing their orders at one location and going to another to pick it up.

    4 votes
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  20. List Store Phone # on page showing "NO accepting ONLINE ORDERS>>>

    I had to turn off my online ordering due to a problem you guys were having and it says nothing about calling the store at 999-999-000 just says NOT accepting online orders .. Not good for keeping someone as a customer.

    0 votes
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