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  1. Decouple Future Date Deferred Orders from Today's Item Countdown

    Currently if we have a countdown enabled and take a deferred order for next week, Thrive will remove the items from today’s countdown.

    Example: Someone wants a 5 salads for tomorrow and have 6 on hand today.

    Thrive doesn't recognize that the order is for tomorrow, and after placing the deferred order it will tell counter staff that today we have one salad left.

    If the deferred order is for the same day we don’t mind the items on hand being adjusted — because that product is spoken for.

    However it would be super helpful if Thrive could distinguish between…

    3 votes
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  2. Pull up full review on customer call-backs

    Its nearly impossible to find the status of an order whenever a person calls in to find out the status of their order. It would be nice to have a full review of the order to be pulled up when a customer calls and they have an order in the system for that day. having the new, recall feature doesn't allow me to see if its out on delivery or the time in which the order was assigned or to whom it was assigned to. With this full reveiw once the driver is returned, then it would be handled like…

    3 votes
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  3. Allow for 3rd Party (uber, doordash) accounts to be as an order type.

    As it stands, we currently have to make an uber driver and a doordash driver in order to keep track of all the 3rd party orders. By putting the name of the client in the messege field, looking up these orders makes it difficult to keep up with orders. It would be nice to have these options available as a pick up is available.

    3 votes
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  4. Allow for 3rd Party (Uber, etc) to be selected at beginning of ordering process

    Instead of having to enter a false clientwith the named field under Uber, allow for a 3rd party option on the customer screen. Then the name of the person can be placed in the name field instead of the messege field.

    3 votes
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  5. Assign order number to deferred orders when order is placed

    When we receive multiple deferred orders in one day and they all are assigned a # as the order number, tickets get mixed up. Would like to have an order assigned to the deferred order when it comes in. Do you have any suggestions to manage these deferred orders in the meantime of this being implemented?

    6 votes
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  6. Combine Customer Accounts

    When looking up a customer there could be multiple customer customer name accounts under a single phone number, need to combine these. Difficult to research previous order history the way customer accounts are currently listed.

    1 vote
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  7. give client option to not allow extra toppings online

    some clients do not want customers to add 3x or 4x toppings online. Maybe give an option to not allow extras on pizza, Just have check boxes instead of +-.

    1 vote
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  8. Accept food orders through Order with Google. developers.google.com/actions/food-ordering

    Allow grandbury's thrive system to have a direct order online link to google. Instructions for your programers can be found at developers.google.com/actions/food-ordering

    3 votes
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  9. see history of offers sent to customer from sales builder

    Sometimes we get a call and customer says they have a free offer from sales builder and nothing shows up on pos. Would be very nice if under the customers information we had a little box showing the history of the offers sent and date they were redeemed, if they were. That way if offer was already redeemed we would know it and the date, time and maybe even ticket number of redeemed offer.

    4 votes
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  10. NOT RESET DATE WHEN LOOKING UP ORDER

    Its frustrating that when you go do look a orders on any other day than today it always makes you reselect the date and will not retain that day,. There should be a way to go back instead of a complete refresh when you are drilling down on a particular list of orders. Instead each time you have to do a complete new search and date entry

    13 votes
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  11. move dropdown box for half and half below sizes

    When trying to order online if you have the dropdown box activated to do 1/2 and 1/2 if makes you select a size first only on the desktop version, on my phone its no prob and works fine?

    3 votes
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  12. Deferred order payment options

    I've had multiple customers come to my shop wanting to place an order for a later time and want to pay cash for that order right then. When i tried to do this it only gave me the option to take a credit card for that order. We need the ability to take different payment methods for those.

    13 votes
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  13. Support for Longer Phone Number Extensions

    Currently we are only able to enter a 4 digit phone number extension but businesses in our area have 5 digit extensions. So we need to be able to enter them.

    1 vote
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  14. voided countdown items

    there should be a way to make the countdown items go back on the count when you void an order... a popup asking if it should or not. my count is getting effected by this if i dont remember to manually enter it back in later when not busy

    9 votes
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  15. Adding a 15% fee to certain types of orders

    I need a way to add an additional order type ("third party deliver" for example) that assesses a 15% fee, or add a reverse (negative percentage) discount of 15%. Please please please tell me how to add this, or provide this in the system somehow, so that I don't have to add a completely separate menu in the system.

    1 vote
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  16. Gift card payments for online orders

    I suggested this 2-3 years ago and was told it was on the roadmap for 2018, but still not available as far as I can tell. Just wondering where we are with this feature. Thanks.

    7 votes
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    Hi!
    Yes, this is still a high priority on our list. We had a few things that ended up taking precedence (watch for some exciting changes coming to TOL this month) but gift card redemptions are one of our “next up” items and definitely slated to be available for the 2020 gift card season.

    Thanks,
    Duessa & Thrive Product team

  17. FIX PHONE NUMBER LOOKUP- EATING NUMBERS

    When you punch in a customers phone number and you finish the area code it jumps to the next 3 digits. The problem is is Wont buffer and you have to type really slow or it EATS the 1st number of the 2nd number field. if you type too fast if will lookup wrong number.

    6 votes
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  18. Allow closed orders to be changed to delivery

    Allow closed orders to be changed to delivery as re-opening the order if closed as credit removes credit card payment

    27 votes
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  19. Back Button

    When you are looking up orders from a previous day. You need a back button to take you back to that day.

    16 votes
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  20. Is there a way to automatically close online order tickets?

    When an online order comes in, it is inconvenient to have to open the order and go to the finish screen just to close the ticket.

    1 vote
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