General

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Dispatch Screen show Order Status (KPS)

    For those using a KPS, it would be a nice feature to know if an order is ready or not.

    Let the restaurant set the time after bumped for the order to be ready since everybody has different cook times. For example, if your cook time is 10 min, then in the system it will say it's ready 10 min after the order has been bumped.

    On the order screen, have some sort of notation that an order is ready.

    On the dispatch screen, maybe have the orders that aren't ready yet greyed out or a different color, or even…

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  2. 0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Have the suggestions for Thr!ve online orders ALSO pop up when using Thr!ve at the store

    The suggestions for Thr!ve Online should also work for Thr!ve iin the store.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  4. Digital Menu Boards

    Digital menu boards that are connected to the POS so all prices and pictures will always be up to date.

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    HI!
    Thanks for the suggestion. This is definitely a product integration we’d like to do at some point. We’re in the process of revamping our menu management tools this year and that will result in some new API tools that will make integration much easier in the future.

    Regards,
    Duessa & the Thr!ve product team

  5. Change the last name and first name order from the caller id box.

    Right now, last name goes into the first name box, and first name goes into the last name. Tech support told me because I run thrive, they can't change this. Can you change this?

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →
  6. The delivery notes and cross streets do NOT show up on the delivery tag

    The notes to find an address (ie: back house, just past the 2 palm trees, always use the side door) and the cross streets do NOT show up on the delivery tag.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for your suggestion. I’ve put a request in to our support department to review what field you are using for this information and to make sure it is configured properly to print on the ticket. There may be an option to take care of this for you!
    Regards,
    Duessa & the Thr!ve Product Team.

  7. Allow searching of specific items in orders

    I would like to be able to search for a specific item when recalling or looking for orders.
    i.e.: Employee loses ticket for a lg cheese pizza, i should be able to go to the system and search that item to find which tickets have that item on them and then reprint.

    5 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  8. BRING BACK UNDO-SEATTLE BUTTON FOR DRIVER END OF DAY

    MAKES IT SO TENDERS CAN BE CHANGED IF CUSTUMER SAYS THEY'RE PAYING CASH AND END UP PAYING WITH CHECK. OTHERWISE WE'RE COUNTING A CHECK AS CASH AND VISA VERSA.

    5 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Thanks for the suggestion. With a goal of simplifying user training , we’re trying to keep a consistent way of doing all tendering (instead of having 2 different ways to tender an order) so we have directed the workflow to the normal tender screen. With that said, we’ve gotten feedback that it needs to be easier to initiate a tender change from the driver details screen. So, in our upcoming version 8 release, we’ve added a link from this screen to let you undo the settle and load the ticket to retender. This will be out for beta within a few weeks, I hope it will help improve your workflow.

    In the meantime, you can go to the order screen, click on the order’s total to bring up the Full Review, and undo settle from there.

    Thanks! Duessa & the Thr!ve product team

  9. Delivery report

    It would be nice to have a mapped out report of delivery areas to see where our deliveries are going. This will help maybe eliminate an area that is not getting much action, or we can advertise stronger in those areas. Maybe have pin heads with counts per block, or zones even???

    10 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  10. KPS to print at multiple locations when bumped

    I need the KPS to print at 2 locations when bumped. As of now, it only has the option to print at 1.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
  11. invoices that you can print from the full review screen

    It would be nice to generate a pdf or jpg of a fancy looking invoice for customers. With all these nice features in this POS and all I can send my customers is a email of a ticket.

    How about a 8.5 *11 print with customization of a header and footer?

    To be able to email, print this invoice with only one or 2 clicks.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →
  12. SCREEN TIME OUT

    The screen times out and all information that you were working on gets trashed. Should not the screen auto log out when you touch a button or the mouse.

    example: if you leave the final deposit screen up for longer than normal at the end of the night the system will allow you to plug in numbers and push the save button. Right after the save button is pushed the screen goes to the auto log out screen. The user thinks that the deposit for the night has been saved and sent however the machine just allow the user to…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. change open screen to pick up instead of coming up as all orders

    when going to order screen, it is set open, all types... and should be set as open pick up, as people have been continuously clicking on wrong orders for pick ups and cashing out deliveries on accident. ( could of bought a brand new computer system by the time i figured out how much money i was losing on this accident)

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →
  14. KPS Configuration (sizes)

    The KPS system only allows the abbreviation to be shown for item sizes even though there is plenty of room on the screen. This means, you get 2 letters for your sizes. Why not just allow the display name to show on the screen?

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  15. Customer pickup order monitor

    A monitor viewable to customers that has their order status on it. If the order is not ready, it could give an approximate time, or a countdown of when it will be ready.

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →
  16. default print times for deferred orders

    If we could set up a default print time for deferred orders, it would be most helpful!

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for your suggestion about deferred orders. We do have the ability to set a default print time for X minutes prior to the desired order time, as well as an additional print time at a specified time the day of the order (such as 8 AM). To learn more about these configuration options, please review this article: https://thrivepos.uservoice.com/knowledgebase/articles/428690-phone-orders-delivery The last section talks about the deferred orders.
    Was there anything beyond this that you were looking for?
    Regards,
    Duessa & Thr!ve Product Team.

  17. Default voiding options

    Love the defult options for voiding items, however 'ran out of item' and '86' mean the same thing. Instead of 'ran out of item' there should be an option for 'cashier error'...as well as the '86' and 'changed mind'.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for your comments on the Void Reasons. These are completely customizable for your individual location. To change them, navigate to Configuration > Security, and about half way down there is an option to “Require void reasons” with a button that lets you set or edit the reasons. For more info see this article. https://thrivepos.uservoice.com/knowledgebase/articles/720465-security-settings-configuration
    Thanks!
    Duessa & Thr!ve Product Team

  18. Take bitcoin or other Altcoins

    We are positioned around a lot of techies, and Crypto concurrency is on the rise, companies like Square Payments are now taking bitcoin, and payments are going toward that way in the next few years, maybe set up a QR code scanner to take payments get ahead of the industry. They are trading bitcoin on the Chicago exchange in December!

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Ability to go BACK AFTER customer lookup

    When you lookup a customer there is no way to go back to the list AFTER you click on the record and the customer data comes up. This makes comparing duplicate records very difficult and very unlikely you could decide which one to merge or delete... ALSO it would be nice to merge from this interaction and not have to run a report. No one has time to do this and doing it one record at a time would make more sense and is more pratical.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →
  20. 4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for the suggestion. Setting your business hours in Thr!ve serves to limit when orders can be taken. If you don’t want a limit, I would recommend that you set your hours for a 24 hour day, such as starting at 5:00 AM and ending at 04:59 AM next day.
    Thanks
    Thr!ve Product Team.

  • Don't see your idea?

Feedback and Knowledge Base