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  1. Clock out drivers when their shift closes

    When we cash out a driver by closing their shift, it would be nice that they are clocked off automatically as well.

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. CASH DISCOUNT PROGRAM

    TRANSFER THE CREDIT CARD FEES TO OUR CUSTOMERS THROUGH A CASH DISCOUNT PROGRAM. SEE AN EXAMPLE:

    https://www.quantumelectronicpayments.com/implement-legal-and-compliant-cash-discount-program/

    How to Implement a Legal and Compliant Cash Discount Program

    Posted 04 / 23 / 18 | Author: Calvin Lu | Categories: Insider

    By now, you’ve probably become aware of the rising popularity of Cash Discount programs as a way to offset your merchant service fees. A Cash Discount program is a method of implementing a service fee to all customers who pay with a card, while providing a discount to those who pay with cash. Cash Discount programs are legal in all…

    18 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Enable Import Drive Button for Store

    I have a relatively high turnover for drivers and would like to be able to import them myself whenever I have to add a new one to the system.

    Button is currently unavailable, regardless of account settings.

    4 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  4. Support for Longer Phone Number Extensions

    Currently we are only able to enter a 4 digit phone number extension but businesses in our area have 5 digit extensions. So we need to be able to enter them.

    1 vote
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  5. Employee Emails

    Even if employees aren't configured under System & Security to be able to send emails, it would be very helpful for them to be able to respond to manager emails. In other words, include a reply button for POS emails.

    4 votes
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    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →
  6. add a required check box at check out for delivery instructions

    At both check out for delivery and pick up I would like there to be a required check box added to the user interface for online ordering. for delivery near the comments section I would like the required check box to ask the customer if they would like the order handed to them or to be contactless delivery. If the the contactless option is selceted they can write where they would like the order left otherwise it would default to be left at the front door. For pick up orders i would like the check box to ask the customer…

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. 3 votes
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  8. Report showing houses, hotels, and apartments business

    We need a report to see how many houses, hotels, and apartments we are delivering to, to get statistics on our IOR of marketing mailers and offers we send out to specific locations

    3 votes
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  9. Enable and dissable delivery zones

    Would be good to be able to turn off a far delivery zone for times when there is extreme weather like snow and just accept deliveries that are close by

    45 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  10. Changing Employee On the Clock Hours

    Please make it so owners have the option to be the only security level with the ability to change employee hours under reports, labor, payroll details and/or on the clock.

    1 vote
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    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →
  11. Have a minimum for emv printing

    We have a lot of wasted paper printing $3-$10 credit slips no one wants.
    Thrive had where you could set not to print under a certain amount, then we switched to emv and no setting.

    1 vote
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    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
  12. Remove Return Function from being Classified as Driver Banking

    We are setting up another account that allows drivers to dispatch and return themselves without having to login everytime, while also continuing to not allow them to access everyone else's banking. It almost works but they cannot return themselves because for some reason returning is considered accessing their driver bank.

    3 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  13. Editing a Deposit

    It would be great if you need to "edit" a deposit if it would just edit it and not make it worse. I can not make an accurate report if a mistake is made and try to use the edit process. It completely makes any report (weekly or monthly) inaccurate.

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Auto Discounts to Customers

    Would like to be able to apply auto discounts to customers.

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Diamond Touch had this. Maybe thrive can adopt.

    Maybe thrive can adopt. When a make line printer did not print a ticket for any reason, ink, jam, power loss, that ticket was automatically directed to a working line printer. A message was also printed on that ticket informing us that a printer was malfunctioning. Which in turn led us to find and fix the problem.

    15 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Adding a 15% fee to certain types of orders

    I need a way to add an additional order type ("third party deliver" for example) that assesses a 15% fee, or add a reverse (negative percentage) discount of 15%. Please please please tell me how to add this, or provide this in the system somehow, so that I don't have to add a completely separate menu in the system.

    1 vote
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  17. Bring back coupon descriptions!

    Can you please bring back coupon descriptions in Thrive 8.1? This was such a useful feature of Firefly. A long click on a coupon would give all of the details and requirements so the employee would know how to properly apply the coupon, what requirements there were, is it valid with other offers, etc. We currently have a wiki page where we put all of the discount details but it would be so nice to not have to leave Thrive and switch to another program just for something like this.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the suggestion! We have revamped the error messaging around coupons in 8.1 to be much more specific about what is required to make the coupon work. I’m hoping that will be an improvement over using the description field for this, but look forward to getting your input on how that works for you!

    Thanks,
    Duessa & Thrive product team

  18. Gift card payments for online orders

    I suggested this 2-3 years ago and was told it was on the roadmap for 2018, but still not available as far as I can tell. Just wondering where we are with this feature. Thanks.

    7 votes
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Yes, this is still a high priority on our list. We had a few things that ended up taking precedence (watch for some exciting changes coming to TOL this month) but gift card redemptions are one of our “next up” items and definitely slated to be available for the 2020 gift card season.

    Thanks,
    Duessa & Thrive Product team

  19. 23 votes
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    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
  20. Alleviate charge backs by the system tagging new customers. New customers/hotel guests represent 95% of the chargebacks

    new customers and hotel guests represent 95% if not higher of all credit card charge backs. If the system could indicate that the customer is new this would trigger the delivery driver or cashier to carefully check their drivers license to the credit card used to pay for an order. Also, this trigger would post a message to the customer that if they are using a credit card, it will be verified at the time of delivery or pickup. You would be surprised how many scammers cancel their orders once you say that they need to have the credit card…

    4 votes
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    0 comments  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the suggestion! Very insightful. We will keep in mind for future enhancements how we might want to incorporate this.

    It is possible to print a message on a ticket for only new customers. This is done in Configuration > Printer Ticket using the Promo Message function. Here’s a video about this feature. https://thrivepos.uservoice.com/knowledgebase/articles/420366-promo-messages-video

    You do have some message areas you can customize in Thrive Online. You may wish to post a message on the order confirmation screen that says “First time customers will be asked to show their credit card for verification”. Hopefully that would scare them off! https://tol.uservoice.com/knowledgebase/articles/755220-setting-up-communications

    Regards,
    Duessa & Thrive Product team

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