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  1. Customizable Payment Type Labels

    Is it possible to make the payment type labels (Visa, MC, Amex) etc more flexible: There are currently two customizable fields, which we use. However, there really isn't a need for our cashiers to tally Visa vs. MC vs. Amex on the drawer close report. I would like to have 1 type labeled "Credit".

    3 votes
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    1 comment  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Display the time on the POS terminal

    Post the time of day somewhere on the POS order taking terminal

    3 votes
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    1 comment  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

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  3. would it be possible to have the items automatically grouped together no matter what order they were initially entered in?

    For instance sometimes we get orders with 12,15, or even 17 items on it. Several salads burgers sandwhiches and dinners but since they print in the order they were entered it forces the cook to scroll through the entire ticket several times trying to find a way to coordinate the items. Like how many burgers and what tempurature which one gets bacon.. But if they were grouped together the eye has an easier time when it doesn't have to eliminate irrelevant information and cooks can better strategize just how to tackle such a big order. Please let me know if…

    3 votes
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    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Chris,
    We definitely have options to group like items together. This is configured in Printer Ticket, choose the type of ticket you are using (Production or Receipt) and the Body, and then for Items you can choose “Item Sort Order” or “As Entered”. The “Item Sort Order” option should be what you want.

    There is also an field you can turn on for the body of the ticket called “Separate tag along items”. This would group the pizza/calzone/stromboli on the cooks ticket into a separate section at the bottom.

    I’ve reopened the support case that you entered on this topic and asked the team to look at it again to make sure we get this resolved for you!

    Regard,
    Duessa & Thr!ve product team

  4. UP SELLING Tracking by cashier

    If you are going to grow, having up selling contests are a key way and something ALL the big guys do. Really surprised this is not even a suggestion yet! PLEASE VOTE and PROMOTE!

    3 votes
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  5. Would like to see a repeat buttom in Thrive to faster reorder the same drink etc..

    Would like to see a repeat buttom to faster reorder the same drink etc.. after the item(s) has been saved in the system. Used to have it in an older version in FireFly.

    3 votes
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    completed  ·  0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

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  6. I would like to control schedule verification by security level

    This morning, I had to call support so I could clock in. We enabled schedule verification so our employees stop clocking in early. However, because our managers are salary, we don't schedule them. We need a security setting to allow override of the schedule, so managers can clock on in the morning without being scheduled.

    3 votes
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    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Colin,
    Thak you for your suggestion. There is a security settings in the Manager section called “Override schedule restrictions”. If your managers have this security level checked they should be able to enter their own code to authorize their clock in. I can see how it would be convenient to bypass this step for any employee who has the authorization, but it should not prevent them from clocking in with that code.

    Regards,
    Duessa & Thr!ve Product team

  7. Edit customer notes from the front end

    I would love to see the ability to edit customer notes from the Frontend. Once a note popup is no longer valid I have to write down the customer phone number, go into the Backend, search the customer, open notes, uncheck the popup box, save, and then go back to the customer in the Frontend.

    It would be so very nice if an employee with proper security clearance could disable the popup or edit the note by just clicking an edit button in the customer account on the front end. Pretty please?

    3 votes
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    Hi Darren,
    Good news, we’ve revamped the customer module in our 8.1 version (now in beta) and this does allow the ability to edit the notes from the frontend (in fact, all customer management is done in the same place).

    We’ll be sure to reach out to you when the timing of this beta release is right for your location!

    Thanks,
    Duessa & Thrive product team

  8. Does the customer want a receipt

    The majority of pick up/to go customers don't even want a receipt. But still it prints it. To make the system ask you if you would like to print a customer receipt. Will save trees, and money!

    2 votes
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    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →

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  9. 2 votes
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    completed  ·  0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Joining Loyalty program Should Be - Pre Checked on new Online Order.

    Joining Loyalty program Should Be - Pre Checked on new Online Order.

    It is NOT easy to find and should be big and re checked.

    2 votes
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Driver app should be integrated with google maps or waze

    The old deriction system it's old and out of date. Driver app should be integrated with google maps or waze to expedite the driver deliveries and store performance.

    2 votes
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    completed  ·  1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Online Order Notes- WARNING

    Online notes is an issue (people typing in ADD Shrimp, etc) IF you are not using a dot matrix printer priming two colors notes re hard to see that are typed in. BUT there should be a " Warning : You may be charged an upcharge the requested typed into the field. " This is a pain, you have to call them and choose between them saying not to the upcharge or yes , either way its not fun and giving the customer the best service. I think a warning will say we will do it but there will be…

    1 vote
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  13. EDIT POS SYSTEM

    LUNCH MENU ITEMS SHOULD NOT BE ALLOWED TO BE RUNG IN AFTER 4

    1 vote
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    Hi! Thanks for the suggestion. We’ve got 2 ways for you to limit your lunch specials by time.

    If your lunch specials are specific items, you can organize them on a menu tab, and limit the hours that tab is visible.

    If you are using coupons to discount items as a lunch special combo, you can limit the hours those coupons are applicable.

    Our technical support department can assist you in learning how to set up either of these restrictions!

    Thanks,
    Duessa & Thr!ve Product Team

  14. Asking how much tips they got after clocking out

    It used to appear after clocking out to all the employees asking to declare there tips but now it just clock out and that's it and the problem that i change it everyday in the payroll details to everyone

    1 vote
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    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi! We have an option to require employees to declare tips, this is set per job type. Please check in Configuration > Employees, select the job type, and make sure that the option to declare tips is checked. If you continue to have issues with this, please contact our support department and they can help make sure it is working right for you!

  15. Tip review by register

    It would be nice to have a close out for the cashier/register similar to a server and driver. It would help us keep tract of credit slips and making sure tips are adjusted.

    1 vote
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  16. Adding pics to menu items is the worst in the business.

    First of all, the pics to choose from are smaller then a postage stamp to see. Secondly, I need to scroll threw 1000's of pics to get to the one that is close to what I am looking for. I suggest a few things. Give me the ability to type in a search criteria that will get me closer to what I am looking for (for example Seafood, or Fish dinner). Secondly, give me the ability to add my own pictures (like online thrive) has so I can select them. These don't need to be in any sequence, but rather…

    1 vote
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

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    Thanks! We agree, the menu pics process is in need of a complete overhaul. The good news is, we’ve recently completed a whole new approach to menu management, which combines the image manager for the POS & online into a much more user friendly tool. It’s called Thrive Control Center and is available with the 8.1 version of Thrive, which is going into beta this month. I’ll put you on the list as a potential beta tester when the time is right!

    Thanks,
    Duessa & Thrive Product Team

  17. show address on order screen

    Many times we get a call from a customer checking on the status of their delivery. It would be nice to go to one place, like the order screen where we could find their ticket via there address quickly so we can ascertain the status of their food delivery. Going to the delivery screen doesn't always have the data we need to answer the customer. Maybe on deliveries, under the type (which is delivery) you could put line 1 of the address. xxx main street. That should give us enough to located the ticket and determine it's status.

    1 vote
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  18. trouble tickets

    Suggestion: I would like to see something set up (although it might already be set up to) allow the following.
    When I submit a trouble ticket, lets just say it comes to be #12345 and you folks work it and close it. But, lets say it is not complete to my understanding. I know I can add another comment to the ticket, but that doesn’t mean it gets read since you closed it. So today, I need to create another ticket #12379 which says my concerns. This is the only way you know that I still have a problem. You…

    1 vote
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Paul,
    Thanks for your suggestion about support tickets.

    We’ve recently made some adjustments to how case comments work. When a comment is entered by a customer after a case has been closed, it then returns the case back into status: O-Callback.

    If you use the Reopen button in our support portal, it does not open the existing case but clones the case and opens a new one for tracking purposes.

    So feel free to add comments to a closed case if you prefer!

    Thanks,
    Duessa & Thrive support team

  19. Remove Credit Cards saved in Thrive Online

    Need a way to remove cards. I have different cards with the same last 4 digits but different expiration dates and security numbers. Pick the right card is just guessing.

    1 vote
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    0 comments  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Be able to mark a particular style crust for a particular size out of stock

    We have three different styles crust for each size pizza. Sometimes we are out of a particular style crust for a certain size, but not all sizes. For example, we may be out of 7" pan crust, but have other styles of crust still available for 7", and also have other sizes still available in pan crust. Would be nice to be able to be out of 7" pans but still have the others available, instead of having to call customers when order takers forget or online orders.

    1 vote
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Chuck,
    We’ve expanding this feature to allow for out of stock by size / crust in our new 8.1 version, which is currently in beta. I’ll put you on the list to beta test as soon as it is ready for the next stage, probably a few weeks.
    Thanks,
    Duessa & Thrive product team

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