General
110 results found
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Orders screen notation of deferred orders when live.
When a deferred order goes live, there needs to be a notation that an order is a deferred order, and the time it is deferred for on the orders screen. There is no way of knowing as of now.
Also, a deferred order notation on the dispatch screen would be helpful as well. It does change the promise time which sorts deliveries in the proper order, but if the times are close, we need to know which orders are deferred so we can make them a priority.
1 voteThanks for the suggestion on deferred orders! We will add it to our future wish list.
Regards,
Duessa & Thr!ve Product Team -
on the adjust order tips pop up box add quick buttons for servers to enter in tips.
We enter 100-150 tickets at the end of the night and it would make it a lot faster to have quick buttons with $1,$2,$3,$4,$5. Also would be less mistakes by hitting 1 button if there is no change rather than hit 3 guest leaves 5 dollars hit the $5 button instead of 5, 0, 0
3 votesHi Dave,
Thanks for the suggestion. We are planning some changes to the server close process to make tip entry more efficient (all in line rather than one at a time). I like the idea of the quick keys as well. On the current adjust tips screen, you should be able to enter 5 without the .00 and still get $5.00 – at least on the latest version it’s doing that for me!
Thanks,
Duessa & the Thr!ve Product Team -
3 votes
HI,
Thanks for the suggestion to add a link on the “Refunds” line. We will keep this in mind for the future. In the meantime, you can see the details of Refunds on the Voids report.
Thanks,
Thr!ve product team. -
Customer calls and reorder previous order, there should be options to deffer or give coupon discounts. the software doesnt have that feature
Reorder option doesnt allow you to deffer or offer coupons. When cutomer reorder fram previous, the gear (option) icon doesnt show up to be able to give coupn offer or deffer order. Please check into making that a possible option.
4 votesHi! Thanks for your suggestion. We’ll check into why the “Options” icon is not always appearing for you as it should. In the meantime as a workaround if you click on another icon at the top of the screen like the Help or Dispatch, and then back to the Menu icon, it should refresh and show the Options icon.
Thanks,
Thr!ve Product Team. -
Combine driver credit card tip report with any other tip they report manually
Drivers credit card tips shows in driver tip report but some driver get additional tips that is not part of their delivery and when they report those tips it only shows in payroll, It would be great if those tips can be seen at driver payroll tips location and if possible have totall so we can see all their tips at one place it realy helps adding them together for reporting.
Thanks!4 votesHi! If drivers enter those other tips during the driver close process on the driver status screen, they will get recorded just like the credit card tips. If drivers enter tips during the “Declare tips at clock off” process, that is more like an override of all system-reported tips and that is what will show on payroll. So if you want the 2 reports to be the same, they should enter all the tips on a per order basis prior to driver close shift. Thanks!
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Make a sound when a new order is added to an empty KPS screen
To alert kitchen staff if a new order is placed, make a sound on the KPS screen
6 votes -
Round up to the minimum delivery amount
Have the system round up to the minimum delivery amount, even if the customers does not want to add anything else. for example the customer wants just a small pizza that costs $7.99, the minimum delivery amount is $10. let the system add the difference if the customer doesn't wish to add anything else. and yes, there are a lot of tthose kinda customers out there
9 votesThanks, this sounds like a great idea and we will definitely consider it for the future!
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Modify Closed Orders
I would like the ability to be able to modify a closed order, adding a coupon to it, without having to void it or reopen it - so I don't have to re-enter the credit card data.
69 votes -
Change promise times automatically based on number of open orders in the system
It would be great if promise times could adjust automatically based on the settings and number of open orders currently in the system. For example if the dining room is relatively slow it would remain the default for walk in but if you received an influx of delivery orders all at once it would adjust the time up so people online would get a more accurate promise time without having to change it manually.
9 votesThanks for the suggestion! This is something we have considered in the past, just need to figure out the ideal formula.
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I would like to be able to have credit card slips printed to designated printers for different order types.
I would like to be able to print credit card slips for deliveries to a designated printer in my kitchen where we stage our product for deliveries and print credit card slips to my receipt printer in front for pick-ups.
3 votesHi! Thanks for the suggestion. We do have a feature that enables you to print delivery credit slips “At Dispatch” which would be on the designated dispatch printer. You can choose to print these in addition to at time of order or both. This is what most restaurants do to handle the need of having a credit slip ready to go out with the driver. You’ll find this option in configuration > tax tender cash > credit. Hopefully that will help with your workflow?
Regards,
Duessa & Thr!ve Product Team. -
Option to have only bumped orders show on dispatch screen.
During busy times it would simplify things and let drivers know what has been made at a glance. Some sort of notation on the dispatch screen would work as well.
1 voteHi Mondo,
Good suggestion! We are planning to revamp the KPS functionality in 2019 and I will definitely be getting in touch with you to pick your brain about how we can improve it!Regards,
Duessa & Thr!ve Product team -
Micros Can, Sure wish we could Set specific order types to specific job types
Would love an option to make specific order types only valid to specific job types. Example: Servers can only close tickets via "settle" even if closing at a register station blocking them from closing the order to the till.
3 votesHi!
Thanks for your suggestion. We do have the ability to block “table” orders from closing to the register (Config > Order Types > Table) — which would require orders of this type to be “settled” instead. Would this help you out?Regards,
Duessa & Thr!ve Product Team. -
Allow online customers to order multiple orders to single address and split the delivery charge
for orders going to businesses to which there may be multiple orders going, maybe have an option where customers can have a drop down of how many separate orders are going and allow separate tickets and card payments but all split the delivery charge.
4 votesHi Chuck,
Our subtotal feature accomplishes this somewhat similarly, it allows you to group together the order for different recipients at the same address, pay separately, and splits the delivery fee. You can learn more about this feature here: https://thrivepos.uservoice.com/knowledgebase/articles/898755-subtotal-ticketsUPDATE: Just realized you were talking about online orders. We would definitely like to add support for subtotal orders here in the future!
Thanks
Duessa & the Thr!ve Product Team -
Pizza portal (little caesars)
I saw this device in a magazine the other day. I'm not suggesting Thrive needs to go into a partnership with a device like this (although that would be nice), but a lot of the features behind this are definitely in the Thrive wheelhouse:
-The ability to let the customer know when their order is ready for pickup (could be some sort of timer after an order is bumped)
-a display screen letting the customer know their order status upon arrival
-a scanner/passcode maybe set up with an ipad kiosk so that upon arrival, a customer that has already ordered…1 voteThanks for the great ideas! I think that making the pick up process more efficient is something a lot of customers will benefit from. We will definitely keep it in mind as we plan future roadmaps.
Thanks
Duessa & the Thr!ve Product team. -
Need the ability for curbside pickup for the mobile app
Convenience is critical for customers. Many of our customers are Moms and Dads with kids in the car pulling into a busy shopping plaza. If a customer has the ability to place an order online, they should be able to notify us when they are here for pickup so we can walk the order out to them "curbside". Take a look at the mobile apps for places like McDonalds, Dunkin Donuts, Starbucks, Chick Fila. This is a missing component for Thrive as it can easily be a competitive advantage for you selling your system to new clients. The trend in…
5 votesHi John,
Thanks for the suggestion! I can see how that would be useful for restaurants who offer the curbside pick up. Definitely something we can keep in mind for possible future development!
Regards,
Duessa & the Thr!ve product team -
We need to able make it so nobody but the manager or higher can edit the time cards. This is high priority function for us.
Security function that makes it so manager or higher are the only ones who can edit time cards. This is a very high priority function for us.
2 votesHi Amy,
Thanks for your suggestion. If you wish to limit access to editing the timecards, you can limit access to the Payroll Details report specifically. Please see this article for more information – if you are in Configuration > Security click on the Reports button to specify each report’s security level.
https://thrivepos.uservoice.com/knowledgebase/articles/720465-security-settings-configuration
Thanks,
Duessa & Thr!ve Product Team. -
Smaller Icons for online ordering menu
Make smaller Icons so that those of us with larger menus do not have the customer scrolling down the online menu a lot maybe 5 windows across!
4 votesHi Jay,
Thanks for the suggestion. This is definitely something we can consider for possible future development.
Regards,
Duessa & Thr!ve product team! -
Tips
Is there a way to see tips at hourly intervals? We split tips per shift and are having trouble knowing what there are in tips (am lunch shift) as the totals are not correct and we're not sure we are looking in the right spot. We can see the day totals after registers are closed but these figures do not match Tips Retained on reports.
1 voteHi! We don’t have a report that specifically breaks out tips on an hourly interval,. The easiest way to see this would probably be on the credit card batch screen. You can also pay tips out mid-shift – just go to the “Close register” function, pay out the tips, then cancel the close process if you don’t want to count out your register at that time. The tips will record as paid and will not ask you to pay out again.
Thanks,
Duessa & Thr!ve Product Team. -
I need a tip report for each employee for each day
I need to have a "Tips" column instead of breaks or lunches paid or not paid, I need to see the daily hours and daily tips reported, where is the report for that?
1 voteHi! Thanks for the suggestion. You can see the tips reported on the Payroll report.
Thanks,
Duessa & Thr!ve Product Team. -
Remove year to date information
On the Sales:Store Summary for one day, on the left side of the report down where is says Beginning Balance, Plus Total Tendered, there is another category farther down that says Less Deposit made. It has a year to date total there. This should only be the day asked for or "days" asked for. A year to date total is confusing my closers. Plus, in the middle of the report where the credit cards are listed, it says Expected in one column and the other says Actual. These should say Today and Year to Date as these are the figures…
1 voteHi!
Thanks for your comments. The Store Summary report is not designed to have any year to date information on it. Please contact our technical support department and they can review with you how your close procedures are working and perhaps impacting the data showing on this report?Thanks,
Duessa & Thr!ve Product team.
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