General
11 results found
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I was wondering if we could make an option for orders to say "Paid" instead of "Not Paid" after you coupon an order out?
When you coupon out an order it will say Not Paid beacuse there was no cash tendered, although the order is already taken care of. Is there any way for it to say Paid??
2 votesHi Nick
Thanks for the suggestion. Definitely makes sense that you would want that to say Paid. I’ll put it on the list to review – we have plans to do some revamping of printing in the next few months so this would be good to tackle at that time.
Regards,
Duessa & Thr!ve product team. -
"Do Not Make" print on online deferred tickets
If not looking closely during rush these tickets get taken to the food prep area and then get made or the ticket assembly person is looking for these products to come out of the oven. It causes confusion if a re-make is called.
1 voteHi Russell,
Thank you for your suggestion. We have a few options available to help avoid any confusion in the kitchen when a deferred ticket printsFirst, I assume you are talking about the “additional print time” setting which prints the order prior to it going live and being ready for prep. You can turn this off, or have it print only in the morning of the day of the order, or have these preview prints go to a different printer entirely. (These settings are in Configuration > Order types > Delivery)
Also, you have some control over what prints on these tickets. For example, you could go to Printer Ticket configuration and turn on the “Deferred Print Time” field, this has a customizable lable so maybe make it say “DO NOT MAKE UNTIL”
Hopefully these will help clear up the confusion, please don’t hesitate to contact support if…
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DAY OF THE WEEK
It would be very helpful if the day of the week was printed along with the date of deffered orders. Each cook doesn't have a calendar with the dates in front of them and it becomes more likely that food can be made on the wrong day.
3 votesHi! Thanks for the suggestion. We will definitely keep it in mind when we enhance the printing options in the system.
Thanks
Thr!ve Product Team. -
Make a sound when a new order is added to an empty KPS screen
To alert kitchen staff if a new order is placed, make a sound on the KPS screen
4 votes -
I would like to be able to have credit card slips printed to designated printers for different order types.
I would like to be able to print credit card slips for deliveries to a designated printer in my kitchen where we stage our product for deliveries and print credit card slips to my receipt printer in front for pick-ups.
3 votesHi! Thanks for the suggestion. We do have a feature that enables you to print delivery credit slips “At Dispatch” which would be on the designated dispatch printer. You can choose to print these in addition to at time of order or both. This is what most restaurants do to handle the need of having a credit slip ready to go out with the driver. You’ll find this option in configuration > tax tender cash > credit. Hopefully that will help with your workflow?
Regards,
Duessa & Thr!ve Product Team. -
KPS to print at multiple locations when bumped
I need the KPS to print at 2 locations when bumped. As of now, it only has the option to print at 1.
4 votesHi!
Thanks for the suggestion. Probably can’t get it done in time for our next udpate, but we definitely can put this on the wish list for when we get to work on a KPS overhaul, which likely will be in 2018 some time.
Thanks,
Duessa & the Thr!ve Product team -
default print times for deferred orders
If we could set up a default print time for deferred orders, it would be most helpful!
1 voteHi! Thanks for your suggestion about deferred orders. We do have the ability to set a default print time for X minutes prior to the desired order time, as well as an additional print time at a specified time the day of the order (such as 8 AM). To learn more about these configuration options, please review this article: https://thrivepos.uservoice.com/knowledgebase/articles/428690-phone-orders-delivery The last section talks about the deferred orders.
Was there anything beyond this that you were looking for?
Regards,
Duessa & Thr!ve Product Team. -
fix reprint issues when someone adds to an existing order.
make it so when a customers calls back to add to an order that it prints that item to the kitchen with the words revised on top, and at the same time the reciept ticket reprints with the new item on it and also says revised on the top of the ticket just like vital link does.... so that everyone knows there is a new ticket and we can look for all the correct items and not forget things like is happening now.
4 votesHi John,
Thanks for the suggestion. The POS system has the option to print “REVISED” at the top of a ticket when it is modified. I’ll forward this to our support team to see if they can review your settings and find out more about what is going on at your site.
Thanks,
Thr!ve Product Team. -
Print option on order screen or pay screen
We would like the option to print a ticket after a coupon is applied or on the pay screen. We attach coupons to the appropriate ticket. When the order automatically closes they have to go back in and search for the order to attach the coupon to a ticket.
3 votesHi Lauren,
Thanks for the suggestion. The “reprint” button at the bottom of the virtual ticket or the orders screen will allow you to print a ticket at any time. Can you use this button before pressing Finish to get the ticket printed?
Thanks,
Thr!ve product team -
ONLINE NOTES INDECERNABLE ON TICKETS- "ADD SHRIMP"$
If an someone is creative they can add notes ONLINE that look like a charged item and NOT PAY FOR IT. We have to police all online orders for Notes that will be an up charge. I suggest a "N:" to desigiantes that is a note and not a field from their selection that is paid for
3 votesHi Rod,
Thanks for the suggestion. I would suggst that you use the Printer Ticket configuration options to modify how item messages are formatted – you could use red, bold, indent or another font size to better distinguish them from the modifiers that a customer pays for. To learn more about formatting your tickets, check out this article. https://thrivepos.uservoice.com/knowledgebase/articles/408231-printer-ticket-configurationThanks,
Thr!ve Product Team -
Remove the tendered line on orders that has not been paid yet
Remove the tendered option after grand total on ticket if order has not been paid yet or add option to printer setting to be able to remove it. Thanks!
1 voteHi! Thanks for your suggestion. Later this year we will be revamping all our printing format options so this will be a great time to consider adding this option!
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