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  1. Your Order is on its way....

    I received an email saying "Your order is on it's way". This should come as a text message. Most people will not see the email in time but everyone will see the text message

    10 votes
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    3 comments  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →
  2. Gift card payments for online orders

    I suggested this 2-3 years ago and was told it was on the roadmap for 2018, but still not available as far as I can tell. Just wondering where we are with this feature. Thanks.

    7 votes
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Yes, this is still a high priority on our list. We had a few things that ended up taking precedence (watch for some exciting changes coming to TOL this month) but gift card redemptions are one of our “next up” items and definitely slated to be available for the 2020 gift card season.

    Thanks,
    Duessa & Thrive Product team

  3. Online service charge (in our case credit card charges we are incurring.)

    With the advent of trying to control the coronavirus, it seems that our business might be more heavily impacted with customers wanting to order online and want delivery. I see a jump in this activity. To this end, it would be really nice to be able to automatically charge a 3% service charge to the online order. When I say automatic, every owner could populate a field, and put a value in it, so that those customers that do not want to have this charge on the order, could put 0 in the field. 0 means 0 service charge. I…

    4 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thanks for the suggestion. We have a few things in the works for this. With our 8.1 version (now in beta for the POS) we have a surcharge option that could be apply automatically to just online orders. This beta is not available yet for online but will be soon.

    In the meantime you may want to consider increasing delivery fees to help?

    Best of luck during this uncertain time.
    -Duessa & Thrive Team

  4. Mobile App requires customer to enter log in info every time it is closed on phone.

    The whole reason a customer downloads a restaurant's mobile app is so they can order quickly. Any time the app is closed, you have to re-enter all log in info. Totally defeats the purpose. They can order from a website and do the same thing. Look up any food ordering app. They all keep you logged in because it's convenient. This is a major flaw!

    5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. Third party employee scheduling services integration.

    Offer third party employee scheduling services/ app integration to sync sales, labor data, and wages. For example 7shifts.

    3 votes
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. I would like to see 3rd party scheduling integration with a company like Jolt or When I work.

    These companies do much more with scheduling than just simply allowing us to make a schedule like allowing time off requests, shift swapping, work chat, etc. The thing I hate doing is after I create the schedule, I have to copy it over into Thrive so that all the time clock features work. It would save me time every week if it could automatically copy over.

    17 votes
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    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →

    Update on this, we have partnered with 7 Shifts for scheduling. We will be working on the integration in the fall of 2020. If you are interested in getting started with 7 Shifts sooner than that feel free to reach out to us & we can put you in contact with them.

  8. Be able to add a minimum amount the online order has to be for each delivery zone

    We have 5 zones for delivery, The higher the zone the more the customer needs to order for us to deliver there, because they live further away. Letsget enabled me to set minimums, but, support just told me Thr!veonline wouldn't allow minimums

    11 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Order screen names in drop down box "orders for server"

    The name in the drop down box sould only be the names of selected job types not all employees. Example is, only employees who take orders (servers / bartenders) should be the only names in that drop down box and prep cooks or janatorial or staff who dont take orders should not be listed there.

    3 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow Gift Cards to be used as payment for online orders

    There needs to be an option for using gift cards as payment for online orders. Our processor (Vantiv) said that the eccommerce account is capable of accepting gift card payment, it's just a matter of adding that to the checkout on Thrive Online.

    28 votes
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    3 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for the suggestion about using gift cards to pay online. We are definitely planning to add this functionality and in fact have completed some of the work, however it is a bit more complex because it also requires us to allow multiple payment methods per order (since often a gift card balance may not be sufficient to cover the full order amount). Finishing up this portion is on the roadmap for 2018.
    Regards,
    Duessa & the Thr!ve product team.

  11. Online order business name

    Currently online it is only set up for residental customers to put their addess in when ordering. It would be great to have a field box where the address is taken online for people that are ordering for companies to put their actual company name.

    5 votes
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  12. Please bring the training mode back. It is so helpful for training new employees!

    Bring back the training mode like we had in Firefly. So helpful for new employees

    24 votes
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    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →
  13. A mobile app with store summary/sales statistics

    A mobile app with store summary, sales statistics, delivery times, etc. so that you can see what’s going on in the store on the fly.

    3 votes
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  14. Thrive Online - Limit days of week on a Menu Tab

    You are able to restrict the time of day for a menu to be available. Can you add the ability to select the day of week as well? Our lunch offers are Mon-Fri only, and it would be nice to have them on TOL as well... Thanks

    0 votes
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  15. Drive app

    Add a Call button to the order info screen. Make it easy for the driver to call the customer to let them know they have arrived, or for further delivery instructions.

    Android app, add a Back button on the order info screen or Home button. Using the native Android back button causes the App to minimize, it's a little annoying. Thanks!

    2 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  16. Gratuity Calculator SHOULD BE LOCATED AT THE BOTTOM OF THE RECEIP AND ON THE CREDIT CARD SLIP for the customers see the amounts.

    On the location that it is configured right now, doesn't allow the customer see the sugered amount. please relocete them to the bottom of the receipt and the credit card slip

    4 votes
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    planned  ·  1 comment  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  17. Prepay Deferred Orders (Cash)

    We often have customers place a deferred order and want to prepay. There is no way to process this in the current system (particularly for cash). I would like the ability to pre-pay these orders and have the drawer accountable for the cash. When the ordered is actually produced, the prepayment amount should show up and only the balance (if any) would be due.

    33 votes
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    planned  ·  4 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  18. Payroll Details

    The tips do not report on the Payroll Details, only the clock in and outs. I need to see what they claimed on a daily basis. I don't need the breaks on there or the other column. I need to see what tips they reported on check out each day, not the weekly total on the payroll report.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Salina's has noticed that customer

    Salina's has noticed that customer lookup in firefly provided a list of future order dates and they found this very helpful. Upon switching to thrive the same lookup of a customer still displays all future pending deferred orders, but it displays them with the date they were ordered instead of the date they are due. They find it difficult to determine which order it is in a list with customers that have many future pending catering orders. A customer never calls back to say I want to add to the 2nd order I placed on the 23rd. They reference it…

    1 vote
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    0 comments  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →
  20. 3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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