would it be possible to have the items automatically grouped together no matter what order they were initially entered in?
For instance sometimes we get orders with 12,15, or even 17 items on it. Several salads burgers sandwhiches and dinners but since they print in the order they were entered it forces the cook to scroll through the entire ticket several times trying to find a way to coordinate the items. Like how many burgers and what tempurature which one gets bacon.. But if they were grouped together the eye has an easier time when it doesn't have to eliminate irrelevant information and cooks can better strategize just how to tackle such a big order. Please let me know if there's an option for this. Or if one can be created. For example things like appetizers and salads would always come first then burgers then sandwiches then dinners.. Pizzas and calzones and strombolis already print seperately at the pizza station and they would print last on the cooks ticket and this is so he knows that a pizza, calzone or stromboli is also on the check and can coordinate further with the pizza station. This would make our kitchen become so much more efficient. We could train the severs to try and group them before entering but this would only solve one side of the problem. Online orders would still come in in the order in which the customer entered it unless the system knows how and when to group them. Please let me know if this is even possible. We love thrive but this would put this system over the top for us. Thank you
We definitely have options to group like items together. This is configured in Printer Ticket, choose the type of ticket you are using (Production or Receipt) and the Body, and then for Items you can choose “Item Sort Order” or “As Entered”. The “Item Sort Order” option should be what you want.
There is also an field you can turn on for the body of the ticket called “Separate tag along items”. This would group the pizza/calzone/stromboli on the cooks ticket into a separate section at the bottom.
I’ve reopened the support case that you entered on this topic and asked the team to look at it again to make sure we get this resolved for you!
Duessa & Thr!ve product team