custmer look up and phone screen
The phone number on the caller id screen needs to go blank once selected and an order is started. there are many times that a server picks up the phone too quickly before the new caller id data is received by the system and the wrong customer information is entered into the order.then order is made with wrong customer information on the ticket. for pickup this can usually be resolved. But for a delivery we now have wrong phone number and address.
Jason Mensinger commented
yes this is very frustrating. seems so simple, the caller ID should see the line close and then remove the information.