Jeff Rhodes

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  1. 10 votes
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    0 comments  ·  General » Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
    Jeff Rhodes supported this idea  · 
  2. 60 votes
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    6 comments  ·  General » Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
    Jeff Rhodes supported this idea  · 
  3. 9 votes
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    4 comments  ·  General » Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
    Jeff Rhodes supported this idea  · 
  4. 5 votes
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    0 comments  ·  General » Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →
    Jeff Rhodes supported this idea  · 
  5. 18 votes
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    1 comment  ·  General » Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Thank you for your feedback. We are always working on improving the online experience and your suggestions are valuable.

    Just to comment on a few of your specifics. Because order type can affect the availability of coupons and the tax rates, its pretty important to know it up front – we’ve felt that it creates more customer confusion if prices change or coupons are unavailable at the end of the order when a type is selected.

    We are currently working on some changes to make the schedule option more prominent, so you should see that soon.

    We can definitely look into making the Reorder option more prominent, and we do plan to improve the log on experience of the mobile app. As far as having the app function without internet — there are a number of real time updates that can occur between a restaurant and the app –…

    Jeff Rhodes supported this idea  · 
  6. 17 votes
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    1 comment  ·  General » Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for the suggestion. This is something we have definitely thought about many times, however concerns about privacy and security of drivers have got us questioning the right balance of information to give customers for tracking. We are planning to add a mobile notification at dispatch for starters. Good to know that someone is interested in this!
    Regards,
    Duessa & the Thr!ve Product Team.

    Jeff Rhodes supported this idea  · 
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    Jeff Rhodes commented  · 

    I agree, this would be a great feature. I don't think you need to display the location of the driver, but the ability for the customer to look to see the status of their order, much like Dominos, would be a great feature

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