Mondo
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0 votes
Hi,
Thanks for the suggestion about tying KPS status to the dispatch screen. We will definitely keep this in mind for future wish list development!
Regards,
Duessa & Thr!ve Product TeamMondo
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7 votesMondo
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0 votes
HI!
Thanks for the suggestion. This is definitely a product integration we’d like to do at some point. We’re in the process of revamping our menu management tools this year and that will result in some new API tools that will make integration much easier in the future.Regards,
Duessa & the Thr!ve product teamMondo
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1 voteMondo
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12 votes
Hi!
Thanks for the suggestion. Sounds like a great idea, I will add to the wish list
Regards,
Duessa & the Thr!ve Product TeamAn error occurred while saving the comment -
1 vote
Thanks for the suggestions! We are planning a major revamp of reporting later this year, so its great to have a list of ways we can improve it!
Regards,
Duessa & the Thr!ve Product Team.An error occurred while saving the comment Mondo
commented
Also, would be nice to see the percentage in the Store Summary under online orders.
Mondo
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4 votes
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commented
I would also like to see this in a labor per hour (productivity) format.
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4 votes
Hi!
Thanks for the suggestion. Probably can’t get it done in time for our next udpate, but we definitely can put this on the wish list for when we get to work on a KPS overhaul, which likely will be in 2018 some time.
Thanks,
Duessa & the Thr!ve Product teamAn error occurred while saving the comment Mondo
commented
Please consider adding this to the existing KPS setup in the meantime. It doesn't seem like it would require much time to add it.
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commented
Any hope of this being added soon like before super bowl Sunday? I can't stress how important this would be to our operation.
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commented
Is this something that could possibly be added in the next software update? This would really streamline my operation.
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24 votes
Hi,
Thank you for your feedback. We are always working on improving the online experience and your suggestions are valuable.Just to comment on a few of your specifics. Because order type can affect the availability of coupons and the tax rates, its pretty important to know it up front – we’ve felt that it creates more customer confusion if prices change or coupons are unavailable at the end of the order when a type is selected.
We are currently working on some changes to make the schedule option more prominent, so you should see that soon.
We can definitely look into making the Reorder option more prominent, and we do plan to improve the log on experience of the mobile app. As far as having the app function without internet — there are a number of real time updates that can occur between a restaurant and the app –…
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commented
Thank you for the response. As for the app, I was just suggesting it be able to operate without internet for performance purposes. The online ordering platform I used before thrive had an app associated with it and the app had most of the items basically preloaded which provided a much faster user experience than the mobile website.
Mondo
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0 votes
Thanks for the suggestion! We’ll add this to the wish this for future consideration.
Regards,
Duessa & the Thr!ve Product TeamMondo
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4 votes
Hi,
We do plan to expand our online ordering solution to allow for an in-store kiosk option sometime in the future.Thanks,
Duessa & the Thr!ve product teamAn error occurred while saving the comment Mondo
commented
Awesome looking forward to it.
Mondo
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1 vote
Thanks for your suggestion. We can definitely consider adding some options for default settings on the orders screen in the future!
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Duessa & the Thr!ve Product Team.An error occurred while saving the comment Mondo
commented
I was going to suggest this as well. We need the option to be able to set what the default is. We have a station that is mainly used for pickups so every time we help a customer, we have to press the pickups button so we don't have navigate through all the deliveries.
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4 votes
Hi Jeff,
Thank for the suggestion. We do have plans to allow you to change the order type names in the future. However, I’m not sure this will be the best way to track orders from 3rd party systems, as each order type behaves in a special way. For example, deliveries appear on the dispatch screen – and you would want that to happen regardless of what online system it came from. Many sites use a custom tender type to finish orders from various 3rd parties, as we way to track how much each site owes. Maybe that would help?Thanks,
Duessa & the Thr!ve Product Team.An error occurred while saving the comment Mondo
commented
In the meantime, you can probably just use one of the order types that doesn't get used. Then hopefully when they add this feature you can just edit it so all your reporting stays intact. You should get that third party online ordering integrated though. Makes like so much easier!
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28 votes
Hi! Thanks for the suggestion about using gift cards to pay online. We are definitely planning to add this functionality and in fact have completed some of the work, however it is a bit more complex because it also requires us to allow multiple payment methods per order (since often a gift card balance may not be sufficient to cover the full order amount). Finishing up this portion is on the roadmap for 2018.
Regards,
Duessa & the Thr!ve product team.An error occurred while saving the comment Mondo
commented
Thank you for responding. That makes sense I hadn't thought about that aspect. Adding the gift card tender option to non-cash drawer terminals definitely needs to be done in the mean time though. We only have one cash drawer terminal, so on a Friday or Saturday night it would back us up quite a bit making our pickup customers wait for us to enter a gift card number in for a delivery order.
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commented
There should also be an option for gift card payments on terminals that don't have a cash drawer attached to them. They should be set up the same way credit cards are.
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1 vote
Thanks for the suggestion, Darren, This is definitely something we are planning to audit and improve.
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1 vote
Thank you for your suggestion about the KPS system. We will definitely keep this in mind as we make enhancements in this area!
Regards,
Duessa & the Thr!ve Product Team.An error occurred while saving the comment Mondo
commented
Also, whenever the KPS refreshes, it takes you back to the oldest order. If you're making tickets out of order (like making pickup orders before deliveries), this can be annoying.
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3 votes
Good news! This is definitely something on our roadmap for 2018.
Regards,
Duessa & Thr!ve Product TeamMondo
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1 voteMondo
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1 vote
Thanks for the suggestion on deferred orders! We will add it to our future wish list.
Regards,
Duessa & Thr!ve Product TeamMondo
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9 votes
Hi Nick,
Thanks for the suggestion. This is on our roadmap and a feature we plan to add later this year.Thanks
Duessa
Thr!ve Product TeamAn error occurred while saving the comment Mondo
commented
Curious when we can expect this feature to be available? This would be my sole reason for using the drivers app.
I second this. It would be nice to have something on the dispatch screen to differentiate the timed orders from the regular orders as well though. Promie time in bold or a different color maybe?