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17 results found

  1. Add a credit card fee

    Have an option to charge a percentage to recoup credit card processing fees. I see square and hunger rush are able to do it.

    17 votes
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    0 comments  ·  Configuration  ·  Admin →

  2. Make an entire category out of stock instead of individual items

    It would be helpful in certain situations (pizza) if you could make the whole category unavailable instead of going through every item in the category. A specific location has two different styles of pizza, they might run out of one of them and need to remove it online, if they mark the category not available they have to sign in to TOL to add the category when it is available again. If the category could be out of stock then it would save a lot of time

    1 vote
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    0 comments  ·  Configuration  ·  Admin →
    completed  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    Hi!
    Thanks for the suggestion. Our newest version which is now in beta, 8.1, has a revamp of the Out of Stock function which allows you to mark a category out of stock as well as individual sizes or styles. Once this is out of beta and in limited release, we’ll reach out so you can check it out!

    Thanks,
    Duessa & Thrive Product Team

  3. Allow cash orders to be prohibited through website ordering portal

    We have not been accepting cash orders since COVID, but we received a cash (deferred payment) order through the online portal tonight. Is there a way to turn that option off, and require prepayment for all online orders?

    1 vote
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    0 comments  ·  Configuration  ·  Admin →

  4. trouble tickets

    Suggestion: I would like to see something set up (although it might already be set up to) allow the following.
    When I submit a trouble ticket, lets just say it comes to be #12345 and you folks work it and close it. But, lets say it is not complete to my understanding. I know I can add another comment to the ticket, but that doesn’t mean it gets read since you closed it. So today, I need to create another ticket #12379 which says my concerns. This is the only way you know that I still have a problem. You…

    1 vote
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    0 comments  ·  Configuration  ·  Admin →
    completed  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    Hi Paul,
    Thanks for your suggestion about support tickets.

    We’ve recently made some adjustments to how case comments work. When a comment is entered by a customer after a case has been closed, it then returns the case back into status: O-Callback.

    If you use the Reopen button in our support portal, it does not open the existing case but clones the case and opens a new one for tracking purposes.

    So feel free to add comments to a closed case if you prefer!

    Thanks,
    Duessa & Thrive support team

  5. show address on order screen

    Many times we get a call from a customer checking on the status of their delivery. It would be nice to go to one place, like the order screen where we could find their ticket via there address quickly so we can ascertain the status of their food delivery. Going to the delivery screen doesn't always have the data we need to answer the customer. Maybe on deliveries, under the type (which is delivery) you could put line 1 of the address. xxx main street. That should give us enough to located the ticket and determine it's status.

    1 vote
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    0 comments  ·  Configuration  ·  Admin →

  6. Adding pics to menu items is the worst in the business.

    First of all, the pics to choose from are smaller then a postage stamp to see. Secondly, I need to scroll threw 1000's of pics to get to the one that is close to what I am looking for. I suggest a few things. Give me the ability to type in a search criteria that will get me closer to what I am looking for (for example Seafood, or Fish dinner). Secondly, give me the ability to add my own pictures (like online thrive) has so I can select them. These don't need to be in any sequence, but rather…

    1 vote
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    0 comments  ·  Configuration  ·  Admin →
    completed  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    Thanks! We agree, the menu pics process is in need of a complete overhaul. The good news is, we’ve recently completed a whole new approach to menu management, which combines the image manager for the POS & online into a much more user friendly tool. It’s called Thrive Control Center and is available with the 8.1 version of Thrive, which is going into beta this month. I’ll put you on the list as a potential beta tester when the time is right!

    Thanks,
    Duessa & Thrive Product Team

  7. Why Can't we Integrate Google Analytics Yet?

    Google Analytics is used by almost the entire customer base you work with yet when I called to integrate it I was told simply no, it does not work and there are zero plans to offer this critical integration. Why is this an issue? It's so basic, that there should a place inside Thrive to just cut and paste the code we need. Yet we are left in the dark as to how people interact with our Online ordering and many other data points critical to our continued success. Something this simple should have been in the first release or…

    9 votes
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    1 comment  ·  Configuration  ·  Admin →

  8. EDIT POS SYSTEM

    LUNCH MENU ITEMS SHOULD NOT BE ALLOWED TO BE RUNG IN AFTER 4

    1 vote
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    0 comments  ·  Configuration  ·  Admin →
    completed  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    Hi! Thanks for the suggestion. We’ve got 2 ways for you to limit your lunch specials by time.

    If your lunch specials are specific items, you can organize them on a menu tab, and limit the hours that tab is visible.

    If you are using coupons to discount items as a lunch special combo, you can limit the hours those coupons are applicable.

    Our technical support department can assist you in learning how to set up either of these restrictions!

    Thanks,
    Duessa & Thr!ve Product Team

  9. Allow importing of delivery maps from google maps. Google maps is much easier to use than the delivery area set up currently in place.

    There should be a way to import a KML file from google maps directly into Thrive.

    7 votes
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    completed  ·  3 comments  ·  Configuration  ·  Admin →

  10. When order is deffered, please put deffered time on bottom of order instead of top.

    Most Kitchens put slips into receipt holder. When it goes in it hides the deffered time. Please put near bottom, above the total or customer information

    1 vote
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    0 comments  ·  Configuration  ·  Admin →
    completed  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    Hi! Your tickets are customizable and you can easily add the deferred time to the bottom of the ticket. See this article for more information on how to customize the fields on your tickets! https://thrivepos.uservoice.com/knowledgebase/articles/408231-printer-ticket-configuration If you need assistance learning how to customize your tickets, please give our support department a call! 800-750-3947
    Thanks,
    Duessa & Thr!ve product team

  11. Allow Gift Cards to be used as payment for online orders

    There needs to be an option for using gift cards as payment for online orders. Our processor (Vantiv) said that the eccommerce account is capable of accepting gift card payment, it's just a matter of adding that to the checkout on Thrive Online.

    28 votes
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    3 comments  ·  Configuration  ·  Admin →

  12. When will the count down button work again?

    Hello, When will the count down on items be up and running again?

    0 votes
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    completed  ·  1 comment  ·  Configuration  ·  Admin →

  13. On a new customer, it provides email address position. after you save a customer, that option disappears?

    On a new customer, it provides email address position. after you save a customer, that option disappears?

    1 vote
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    completed  ·  0 comments  ·  Configuration  ·  Admin →

  14. detect internet, if not found automatically switch salesbuilder off

    2 votes
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    completed  ·  0 comments  ·  Configuration  ·  Admin →

  15. Add more than 10 options for size in item department.

    In Department max choice for size is 10 having at least 15 would help taking order. since size can be use for different price on different item and coupon and switch between them without erasing toppings or crust option is speed that make it easier taking order.

    4 votes
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    0 comments  ·  Configuration  ·  Admin →

  16. show address in order lookup for delivery not just dispatch area

    11 votes
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    1 comment  ·  Configuration  ·  Admin →

  17. Customizable Payment Type Labels

    Is it possible to make the payment type labels (Visa, MC, Amex) etc more flexible: There are currently two customizable fields, which we use. However, there really isn't a need for our cashiers to tally Visa vs. MC vs. Amex on the drawer close report. I would like to have 1 type labeled "Credit".

    3 votes
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    1 comment  ·  Configuration  ·  Admin →
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