34 results found
Prepay Deferred Orders (Cash)
We often have customers place a deferred order and want to prepay. There is no way to process this in the current system (particularly for cash). I would like the ability to pre-pay these orders and have the drawer accountable for the cash. When the ordered is actually produced, the prepayment amount should show up and only the balance (if any) would be due.39 votesplanned · 4 comments · Order Taking · Admin →
Allow Gift Cards to be used as payment for online orders
There needs to be an option for using gift cards as payment for online orders. Our processor (Vantiv) said that the eccommerce account is capable of accepting gift card payment, it's just a matter of adding that to the checkout on Thrive Online.28 votes
Hi! Thanks for the suggestion about using gift cards to pay online. We are definitely planning to add this functionality and in fact have completed some of the work, however it is a bit more complex because it also requires us to allow multiple payment methods per order (since often a gift card balance may not be sufficient to cover the full order amount). Finishing up this portion is on the roadmap for 2018.
Duessa & the Thr!ve product team.
I would like to see 3rd party scheduling integration with a company like Jolt or When I work.
These companies do much more with scheduling than just simply allowing us to make a schedule like allowing time off requests, shift swapping, work chat, etc. The thing I hate doing is after I create the schedule, I have to copy it over into Thrive so that all the time clock features work. It would save me time every week if it could automatically copy over.17 votes
Update on this, we have partnered with 7 Shifts for scheduling. We will be working on the integration in the fall of 2020. If you are interested in getting started with 7 Shifts sooner than that feel free to reach out to us & we can put you in contact with them.
Your Order is on its way....
I received an email saying "Your order is on it's way". This should come as a text message. Most people will not see the email in time but everyone will see the text message16 votes
Thanks for the input! We are planning to add more customer notification features such as messaging for pick up & delivery as part of our 2021 roadmap.
Duessa / Thrive Product Team
Be able to add a minimum amount the online order has to be for each delivery zone
We have 5 zones for delivery, The higher the zone the more the customer needs to order for us to deliver there, because they live further away. Letsget enabled me to set minimums, but, support just told me Thr!veonline wouldn't allow minimums11 votes
Thanks for the suggestion! This is something we’ve got on our roadmap for future development.
-Duessa & Thr!ve Product Team
Mobile credit card processing integration
On the drivers app it would be great to use mobile credit card peoccessi g integrated in to the system.9 votes
Thanks for the suggestion. This is on our roadmap and a feature we plan to add later this year.
Thr!ve Product Team
Mobile App requires customer to enter log in info every time it is closed on phone.
The whole reason a customer downloads a restaurant's mobile app is so they can order quickly. Any time the app is closed, you have to re-enter all log in info. Totally defeats the purpose. They can order from a website and do the same thing. Look up any food ordering app. They all keep you logged in because it's convenient. This is a major flaw!8 votes
Thanks for the suggestion. We do have some improvements slated for session management which will address this issue, hopefully later this year.
Duessa & Thrive POS team.
Can you add the ability to email a receipt to an address other than the one on the customer record? Would be nice to be able to click Email Receipt and it prompt to "Email to Customer or Other Email "? We often need to email receipts to other managers or someone other than the default email on the customer record. Thanks!!8 votes
This is something we’ve heard from a few customers and we have on the list to address in the future!
Gift card payments for online orders
I suggested this 2-3 years ago and was told it was on the roadmap for 2018, but still not available as far as I can tell. Just wondering where we are with this feature. Thanks.7 votes
Yes, this is still a high priority on our list. We had a few things that ended up taking precedence (watch for some exciting changes coming to TOL this month) but gift card redemptions are one of our “next up” items and definitely slated to be available for the 2020 gift card season.
Duessa & Thrive Product team
A printable Server Details button would be critically useful in the Server Status screen.
Server Details are:
Credit card Sales
Credit card tips
LIST OF TICKETS7 votes
Thanks for the suggestion. We’ll take a look at the server details report and see what we can add to it here in the near future.
Duessa & Thr!ve Product Team
Improve the customer facing display options
If a not present credit card is run for a delivery, currently my staff has to run to the other side of the counter to "sign". There needs to be an option to not require signature/card not present.
Also, add the ability for customers to add a tip on this screen! Not having a tip on this screen entirely discourages the customer from tipping.6 votes
Hi Erika, Thank you for your suggestions about the rear display. We definitely plan to make some of these improvements.
Online order business name
Currently online it is only set up for residental customers to put their addess in when ordering. It would be great to have a field box where the address is taken online for people that are ordering for companies to put their actual company name.5 votes
Thanks for the suggestion. This is something we have on our to do list. I don’t have it scheduled yet, but its definitely something that would be of value.
Duessa & the Thr!ve Product Team.
The tips do not report on the Payroll Details, only the clock in and outs. I need to see what they claimed on a daily basis. I don't need the breaks on there or the other column. I need to see what tips they reported on check out each day, not the weekly total on the payroll report.4 votes
Hi, We can definitely plan to add the tips on the payroll details report in the future. In the meantime, you can run the payroll report daily to see this information.
Duessa & Thr!ve product team
An order kiosk would be a great addition to our system. Something that could run on a tablet with a card swiper attached so the customer could make payment also.4 votes
We do plan to expand our online ordering solution to allow for an in-store kiosk option sometime in the future.
Duessa & the Thr!ve product team
Relabeling of the Order Types
When going to finish out at order there are standard type to choose from.
I would like the be able to create new order types or change the existing ones.
We currently use a third party online ordering system, so when an order comes in from them I would like to be able to click on that type of an order when placing the order in the POS system. That way we would be able to track which orders come in from our third party site, rather than physically printing out each ticket.4 votes
Thank for the suggestion. We do have plans to allow you to change the order type names in the future. However, I’m not sure this will be the best way to track orders from 3rd party systems, as each order type behaves in a special way. For example, deliveries appear on the dispatch screen – and you would want that to happen regardless of what online system it came from. Many sites use a custom tender type to finish orders from various 3rd parties, as we way to track how much each site owes. Maybe that would help?
Duessa & the Thr!ve Product Team.
Gratuity Calculator SHOULD BE LOCATED AT THE BOTTOM OF THE RECEIP AND ON THE CREDIT CARD SLIP for the customers see the amounts.
On the location that it is configured right now, doesn't allow the customer see the sugered amount. please relocete them to the bottom of the receipt and the credit card slip4 votesplanned · 1 comment · Configuration · Admin →
Online service charge (in our case credit card charges we are incurring.)
With the advent of trying to control the coronavirus, it seems that our business might be more heavily impacted with customers wanting to order online and want delivery. I see a jump in this activity. To this end, it would be really nice to be able to automatically charge a 3% service charge to the online order. When I say automatic, every owner could populate a field, and put a value in it, so that those customers that do not want to have this charge on the order, could put 0 in the field. 0 means 0 service charge. I would be using 3 so I would expect a 3% service charge. In our case, this would be for the credit card processing. But any value here is what would be added to the order prior to the credit card processing. This idea might need to jump ahead of other suggestions just because of the nature of the business and the nature of the populous reaction to the pandemic we are potentially going to experience.
With the advent of trying to control the coronavirus, it seems that our business might be more heavily impacted with customers wanting to order online and want delivery. I see a jump in this activity. To this end, it would be really nice to be able to automatically charge a 3% service charge to the online order. When I say automatic, every owner could populate a field, and put a value in it, so that those customers that do not want to have this charge on the order, could put 0 in the field. 0 means 0 service charge. I…4 votes
Thanks for the suggestion. We have a few things in the works for this. With our 8.1 version (now in beta for the POS) we have a surcharge option that could be apply automatically to just online orders. This beta is not available yet for online but will be soon.
In the meantime you may want to consider increasing delivery fees to help?
Best of luck during this uncertain time.
-Duessa & Thrive Team
Create a Waste Option
I would like for my managers to report waste in the system. We currently have to use a paper system. I see there is a report for waste but no way to add to the report.3 votes
Thanks for the suggestion. Yes, the waste function is a feature we will be adding to the POS !
Duessa & Thr!ve Product Team.
A mobile app with store summary/sales statistics
A mobile app with store summary, sales statistics, delivery times, etc. so that you can see what’s going on in the store on the fly.3 votes
Good news! This is definitely something on our roadmap for 2018.
Duessa & Thr!ve Product Team
Credit Card Batch Report/Excel Export does not Exist
PROBLEM: Credit card report does not exist. Attempting to copy and paste from the web page is labor intensive. Numbers are not pasted as numbers, dates are text and code icons are copied. Credit card reconciliation from the POS to the Merchant without this detail is problematic making it very easy to missing getting paid by customers SOLUTION: (1) Export batch data detail into one tab of spreadsheet with values exporting into the correct data types (e.g. dates, numbers, etc.) (2) Export the batch summary detail on a separate tab. BENEFIT: (1) Create a report/excel export for a critical process where no report exists (2) Ability to reconcile detail credit card.transactions.
PROBLEM: Credit card report does not exist. Attempting to copy and paste from the web page is labor intensive. Numbers are not pasted as numbers, dates are text and code icons are copied. Credit card reconciliation from the POS to the Merchant without this detail is problematic making it very easy to missing getting paid by customers SOLUTION: (1) Export batch data detail into one tab of spreadsheet with values exporting into the correct data types (e.g. dates, numbers, etc.) (2) Export the batch summary detail on a separate tab. BENEFIT: (1) Create a report/excel export for a critical process…3 votes
Great suggestion. I can see how this would help with record keeping. Over the next year we will be updating all of our reporting functionality and adding more robust export capabilities. Defiinitely will make sure that the batch report is included in this effort.
Thr!ve Product Team.
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