General
33 results found
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I would like to be able to customize my end of day emails. Things that would be nice to include would be Special Pricing report, Labor, etc
I would like to run Special Pricing Detail and Labor reports and include them in my end of day emails.
3 votesHi Bobbi,
Thank you for your suggestion! We are working on a major revamp to our reporting & alerts this year, and we will definitely plan to add more options for automatic report emailing.
Thanks
Duessa & Thr!ve product team -
Credit Card Batch Report/Excel Export does not Exist
PROBLEM: Credit card report does not exist. Attempting to copy and paste from the web page is labor intensive. Numbers are not pasted as numbers, dates are text and code icons are copied. Credit card reconciliation from the POS to the Merchant without this detail is problematic making it very easy to missing getting paid by customers SOLUTION: (1) Export batch data detail into one tab of spreadsheet with values exporting into the correct data types (e.g. dates, numbers, etc.) (2) Export the batch summary detail on a separate tab. BENEFIT: (1) Create a report/excel export for a critical process…
3 votesHi Michael,
Great suggestion. I can see how this would help with record keeping. Over the next year we will be updating all of our reporting functionality and adding more robust export capabilities. Defiinitely will make sure that the batch report is included in this effort.
Thanks,
Thr!ve Product Team. -
PLEASE for the love of god ... when you do a credit card batch REVIEW Please put how many credit cards you should have
JUST A SIMPLE NUMBER THAT TELLS YOU HOW MANY CC U SHOULD HAVE FOR THAT BATCH
3 votesHi! Thanks for the suggestion. We are working now on some improvements to the batch screen and this will be included.
Thanks,
Duessa & Thr!ve product team. -
DR!VE - Phone Number display and Receipt Emailer
It would be nice to have a phone number display with tick on phone so thy could call the customer from the app I thought that was a great idea. also what about if customer wants a receipt from credit card order. is there way to just email from the app?
2 votes -
Drive app
Add a Call button to the order info screen. Make it easy for the driver to call the customer to let them know they have arrived, or for further delivery instructions.
Android app, add a Back button on the order info screen or Home button. Using the native Android back button causes the App to minimize, it's a little annoying. Thanks!
2 votesThanks! We do have planned some updates to the driver app coming up later this year, will definitely include these items.
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add the ability to scroll through items on the split ticket screen.
When there are so many items on a ticket, that they dont all fit in one screen, there is no way to scroll to the bottom of the ticket to drag and drop items towards the bottom of the ticket. Thus having to drag and drop un-needed items in order to have the items towards the bottom visable. A simple scroll feature would solve this issue.
2 votesThanks for the details, Brandon. This is something we will work on improving!
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Salina's has noticed that customer
Salina's has noticed that customer lookup in firefly provided a list of future order dates and they found this very helpful. Upon switching to thrive the same lookup of a customer still displays all future pending deferred orders, but it displays them with the date they were ordered instead of the date they are due. They find it difficult to determine which order it is in a list with customers that have many future pending catering orders. A customer never calls back to say I want to add to the 2nd order I placed on the 23rd. They reference it…
1 voteHi Neal,
Thanks for the heads up. We will look into adding this information to the ordesr screen and the customer look up area.
Regards,
Duessa & Thr!ve Product Team -
add to the Gift Card report an item count for how many gift cards are sold in a time period
We need the Gift Certificate Sales report to show number of cards sold and total dollar value of cards sold.
1 vote -
Would like to see expanded trend report.
Specifically online ordering percentage and "productivity"
1 voteThanks for the suggestions! We are planning a major revamp of reporting later this year, so its great to have a list of ways we can improve it!
Regards,
Duessa & the Thr!ve Product Team. -
1 vote
Hi! Thanks for the suggestion. This is definitely a great idea and something we will add to our future roadmap.
Regards,
Duessa & Thr!ve Product Team. -
Defaulting to "all" instead of indiviudal servers.
It's a huge pain for our staff when we can't see the orders of the whole restaurant, dine-in, pick-up, and delivery on our order screens, as it just defaults to our particular person logged in. All of the time our servers can be answering phones on pick-ups or deliveries, and need to see that information, even if someone else took it. Our managers needs to be able to see the entire order screen, not just the pick-up or deliveries they personally put in. It's a pain to have to take another step and constanstly be scrolling through names to get…
1 voteHi Danny,
I hear you! This feature is controlled by the setting in Config > Employee > Job Type “allow tickets to be assigned as a server”. If checked, it will default to the server name. We added this to Thr!ve after getting complaints from ex-FireFly users that it was not defaulting (as it does in FireFly) but have learned that some people preferred the “All” default. We’ll work on adding in an option. You may also want to try unchecking this on your managers. I think the only limitation there will be that you can’t transfer table orders to them if it is unchecked.
Thanks,
Duessa & the Thr!ve Product Team -
Text boxes lack focus
Most all of the text boxes in Thrive lack cursor focus. It greatly speeds up the order process when the cursor is already in the text box.
So for the Customer Lookup page the cursor should already be in the phone number box. Not the area code. The spot for the first 3 digits of the phone number. Additionally, after clicking any of the message buttons the cursor should already be in the box so typing can start right away.
Otherwise we are in a constant double click motion. Click phones then click the phone number spot then type the…
1 voteThanks for the suggestion, Darren, This is definitely something we are planning to audit and improve.
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Thrive Online - Limit days of week on a Menu Tab
You are able to restrict the time of day for a menu to be available. Can you add the ability to select the day of week as well? Our lunch offers are Mon-Fri only, and it would be nice to have them on TOL as well... Thanks
0 votesHI! Thank you for your suggestion. We are planning to add a day of week restriction soon.
Thanks,
Duessa & Thr!ve Product team.
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