General
33 results found
-
Relabeling of the Order Types
When going to finish out at order there are standard type to choose from.
I would like the be able to create new order types or change the existing ones.
We currently use a third party online ordering system, so when an order comes in from them I would like to be able to click on that type of an order when placing the order in the POS system. That way we would be able to track which orders come in from our third party site, rather than physically printing out each ticket.4 votesHi Jeff,
Thank for the suggestion. We do have plans to allow you to change the order type names in the future. However, I’m not sure this will be the best way to track orders from 3rd party systems, as each order type behaves in a special way. For example, deliveries appear on the dispatch screen – and you would want that to happen regardless of what online system it came from. Many sites use a custom tender type to finish orders from various 3rd parties, as we way to track how much each site owes. Maybe that would help?Thanks,
Duessa & the Thr!ve Product Team. -
A mobile app with store summary/sales statistics
A mobile app with store summary, sales statistics, delivery times, etc. so that you can see what’s going on in the store on the fly.
3 votesGood news! This is definitely something on our roadmap for 2018.
Regards,
Duessa & Thr!ve Product Team -
Defaulting to "all" instead of indiviudal servers.
It's a huge pain for our staff when we can't see the orders of the whole restaurant, dine-in, pick-up, and delivery on our order screens, as it just defaults to our particular person logged in. All of the time our servers can be answering phones on pick-ups or deliveries, and need to see that information, even if someone else took it. Our managers needs to be able to see the entire order screen, not just the pick-up or deliveries they personally put in. It's a pain to have to take another step and constanstly be scrolling through names to get…
1 voteHi Danny,
I hear you! This feature is controlled by the setting in Config > Employee > Job Type “allow tickets to be assigned as a server”. If checked, it will default to the server name. We added this to Thr!ve after getting complaints from ex-FireFly users that it was not defaulting (as it does in FireFly) but have learned that some people preferred the “All” default. We’ll work on adding in an option. You may also want to try unchecking this on your managers. I think the only limitation there will be that you can’t transfer table orders to them if it is unchecked.
Thanks,
Duessa & the Thr!ve Product Team -
Credit Card Batch Report/Excel Export does not Exist
PROBLEM: Credit card report does not exist. Attempting to copy and paste from the web page is labor intensive. Numbers are not pasted as numbers, dates are text and code icons are copied. Credit card reconciliation from the POS to the Merchant without this detail is problematic making it very easy to missing getting paid by customers SOLUTION: (1) Export batch data detail into one tab of spreadsheet with values exporting into the correct data types (e.g. dates, numbers, etc.) (2) Export the batch summary detail on a separate tab. BENEFIT: (1) Create a report/excel export for a critical process…
3 votesHi Michael,
Great suggestion. I can see how this would help with record keeping. Over the next year we will be updating all of our reporting functionality and adding more robust export capabilities. Defiinitely will make sure that the batch report is included in this effort.
Thanks,
Thr!ve Product Team. -
Drive app
Add a Call button to the order info screen. Make it easy for the driver to call the customer to let them know they have arrived, or for further delivery instructions.
Android app, add a Back button on the order info screen or Home button. Using the native Android back button causes the App to minimize, it's a little annoying. Thanks!
2 votesThanks! We do have planned some updates to the driver app coming up later this year, will definitely include these items.
-
Email receipt
Can you add the ability to email a receipt to an address other than the one on the customer record? Would be nice to be able to click Email Receipt and it prompt to "Email to Customer or Other Email "? We often need to email receipts to other managers or someone other than the default email on the customer record. Thanks!!
8 votesHi!
This is something we’ve heard from a few customers and we have on the list to address in the future!
Thanks,
Duessa -
Mobile credit card processing integration
On the drivers app it would be great to use mobile credit card peoccessi g integrated in to the system.
9 votesHi Nick,
Thanks for the suggestion. This is on our roadmap and a feature we plan to add later this year.Thanks
Duessa
Thr!ve Product Team -
add the ability to scroll through items on the split ticket screen.
When there are so many items on a ticket, that they dont all fit in one screen, there is no way to scroll to the bottom of the ticket to drag and drop items towards the bottom of the ticket. Thus having to drag and drop un-needed items in order to have the items towards the bottom visable. A simple scroll feature would solve this issue.
2 votesThanks for the details, Brandon. This is something we will work on improving!
-
Improve the customer facing display options
If a not present credit card is run for a delivery, currently my staff has to run to the other side of the counter to "sign". There needs to be an option to not require signature/card not present.
Also, add the ability for customers to add a tip on this screen! Not having a tip on this screen entirely discourages the customer from tipping.
6 votesHi Erika, Thank you for your suggestions about the rear display. We definitely plan to make some of these improvements.
-
Gratuity Calculator SHOULD BE LOCATED AT THE BOTTOM OF THE RECEIP AND ON THE CREDIT CARD SLIP for the customers see the amounts.
On the location that it is configured right now, doesn't allow the customer see the sugered amount. please relocete them to the bottom of the receipt and the credit card slip
4 votes -
Text boxes lack focus
Most all of the text boxes in Thrive lack cursor focus. It greatly speeds up the order process when the cursor is already in the text box.
So for the Customer Lookup page the cursor should already be in the phone number box. Not the area code. The spot for the first 3 digits of the phone number. Additionally, after clicking any of the message buttons the cursor should already be in the box so typing can start right away.
Otherwise we are in a constant double click motion. Click phones then click the phone number spot then type the…
1 voteThanks for the suggestion, Darren, This is definitely something we are planning to audit and improve.
-
DR!VE - Phone Number display and Receipt Emailer
It would be nice to have a phone number display with tick on phone so thy could call the customer from the app I thought that was a great idea. also what about if customer wants a receipt from credit card order. is there way to just email from the app?
2 votes -
Prepay Deferred Orders (Cash)
We often have customers place a deferred order and want to prepay. There is no way to process this in the current system (particularly for cash). I would like the ability to pre-pay these orders and have the drawer accountable for the cash. When the ordered is actually produced, the prepayment amount should show up and only the balance (if any) would be due.
39 votes
- Don't see your idea?