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Mary Weis

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  1. Alleviate charge backs by the system tagging new customers. New customers/hotel guests represent 95% of the chargebacks

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    0 comments  ·  General » Customers / Marketing  ·  Admin →
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    under review  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    Thanks for the suggestion! Very insightful. We will keep in mind for future enhancements how we might want to incorporate this.

    It is possible to print a message on a ticket for only new customers. This is done in Configuration > Printer Ticket using the Promo Message function. Here’s a video about this feature. https://thrivepos.uservoice.com/knowledgebase/articles/420366-promo-messages-video

    You do have some message areas you can customize in Thrive Online. You may wish to post a message on the order confirmation screen that says “First time customers will be asked to show their credit card for verification”. Hopefully that would scare them off! https://tol.uservoice.com/knowledgebase/articles/755220-setting-up-communications

    Regards,
    Duessa & Thrive Product team

    Mary Weis shared this idea  · 

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