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1. Thrive Online/App customer experience

   24 votes

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   2 comments  ·  General » Order Taking  ·  Delete…  ·  Admin →
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   under review  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

   Hi,
   Thank you for your feedback. We are always working on improving the online experience and your suggestions are valuable.

   Just to comment on a few of your specifics. Because order type can affect the availability of coupons and the tax rates, its pretty important to know it up front – we’ve felt that it creates more customer confusion if prices change or coupons are unavailable at the end of the order when a type is selected.

   We are currently working on some changes to make the schedule option more prominent, so you should see that soon.

   We can definitely look into making the Reorder option more prominent, and we do plan to improve the log on experience of the mobile app. As far as having the app function without internet — there are a number of real time updates that can occur between a restaurant and the app – such as out of stock items, promise times, holiday closures, etc. that could lead to unexpected results if the app did not have access to the most current data.

   As far as performance issues your customers may experience, of course it is dependent on their internet connection etc. but we will review the logs to see if there is anything specific to your account or menu that is causing an unexpected error.

   Thanks!
   Duessa & the Thr!ve Product Team.

   Hi,
   Thank you for your feedback. We are always working on improving the online experience and your suggestions are valuable.

   Just to comment on a few of your specifics. Because order type can affect the availability of coupons and the tax rates, its pretty important to know it up front – we’ve felt that it creates more customer confusion if prices change or coupons are unavailable at the end of the order when a type is selected.

   We are currently working on some changes to make the schedule option more prominent, so you should see that soon.

   We can definitely look into making the Reorder option more prominent, and we do plan to improve the log on experience of the mobile app. As far as having the app function without internet — there are a number of real time updates that can occur between a restaurant and the app –… more

   Kari supported this idea  ·  Mar 26, 2020

2. Could you put " \n " after the OVER ALL for the pizza printer tickets please

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   0 comments  ·  General  ·  Delete…  ·  Admin →
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   Kari supported this idea  ·  Mar 24, 2020

3. Email Verification for Online orders

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   0 comments  ·  General  ·  Delete…  ·  Admin →
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   Kari shared this idea  ·  Mar 23, 2020