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  1. Add an option for a donated gift card.

    I have heard this request from Famulari's and Tarantino's now. They are not happy with having to do a separate paid out for a gift card when donated for marketing purposes and would like an option for reconciling the donated gift card to show along with daily summary.

    9 votes
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    0 comments  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →
  2. Customer lookup by address

    It gives you the ability to lookup a customer by every means except address.

    8 votes
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    1 comment  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →
  3. Need the ability for curbside pickup for the mobile app

    Convenience is critical for customers. Many of our customers are Moms and Dads with kids in the car pulling into a busy shopping plaza. If a customer has the ability to place an order online, they should be able to notify us when they are here for pickup so we can walk the order out to them "curbside". Take a look at the mobile apps for places like McDonalds, Dunkin Donuts, Starbucks, Chick Fila. This is a missing component for Thrive as it can easily be a competitive advantage for you selling your system to new clients. The trend in…

    5 votes
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    0 comments  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →
  4. Alleviate charge backs by the system tagging new customers. New customers/hotel guests represent 95% of the chargebacks

    new customers and hotel guests represent 95% if not higher of all credit card charge backs. If the system could indicate that the customer is new this would trigger the delivery driver or cashier to carefully check their drivers license to the credit card used to pay for an order. Also, this trigger would post a message to the customer that if they are using a credit card, it will be verified at the time of delivery or pickup. You would be surprised how many scammers cancel their orders once you say that they need to have the credit card…

    4 votes
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    0 comments  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the suggestion! Very insightful. We will keep in mind for future enhancements how we might want to incorporate this.

    It is possible to print a message on a ticket for only new customers. This is done in Configuration > Printer Ticket using the Promo Message function. Here’s a video about this feature. https://thrivepos.uservoice.com/knowledgebase/articles/420366-promo-messages-video

    You do have some message areas you can customize in Thrive Online. You may wish to post a message on the order confirmation screen that says “First time customers will be asked to show their credit card for verification”. Hopefully that would scare them off! https://tol.uservoice.com/knowledgebase/articles/755220-setting-up-communications

    Regards,
    Duessa & Thrive Product team

  5. Collect "how you heard about us" Data

    Create a prompt screen that pops up before the end of sale that ask the guest how they heard about our bakery / location:

    The options would be:

    · Advertisement
    · Drive-by
    · Event
    · Mail / Coupon
    · Friend
    · Repeat Customer
    · Other

    2 votes
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    1 comment  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi T-Jay! Thanks for the suggestion. Although we don’t have this option today, you can add user-defined fields to customer profiles AND to deferred (future) orders, so that may help gather some data in the short term. We’ll definitely consider this for possible future development.

  6. invoices that you can print from the full review screen

    It would be nice to generate a pdf or jpg of a fancy looking invoice for customers. With all these nice features in this POS and all I can send my customers is a email of a ticket.

    How about a 8.5 *11 print with customization of a header and footer?

    To be able to email, print this invoice with only one or 2 clicks.

    2 votes
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    0 comments  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →
  7. Change the last name and first name order from the caller id box.

    Right now, last name goes into the first name box, and first name goes into the last name. Tech support told me because I run thrive, they can't change this. Can you change this?

    2 votes
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  8. Add a salesbuilder number to a closed ticket or print a barcode that can be scanned by the customer to add the purchase to their account.

    Customers a lot of the time will forget to give their phone number when they make a purchase. Being able to add the purchase after the fact at the register or give the customer the abiltiy to scan or enter a receipt number themselves so they can add the purchase would be helpfull.

    1 vote
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    0 comments  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ability to go BACK AFTER customer lookup

    When you lookup a customer there is no way to go back to the list AFTER you click on the record and the customer data comes up. This makes comparing duplicate records very difficult and very unlikely you could decide which one to merge or delete... ALSO it would be nice to merge from this interaction and not have to run a report. No one has time to do this and doing it one record at a time would make more sense and is more pratical.

    1 vote
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    0 comments  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →
  10. Customer pickup order monitor

    A monitor viewable to customers that has their order status on it. If the order is not ready, it could give an approximate time, or a countdown of when it will be ready.

    0 votes
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