General
33 results found
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A printable Server Details button would be critically useful in the Server Status screen.
Server Details are:
Server Name
Date
Net Sales
Cash Sales
Credit card Sales
Credit card tips
LIST OF TICKETS7 votesHi,
Thanks for the suggestion. We’ll take a look at the server details report and see what we can add to it here in the near future.
Thanks,
Duessa & Thr!ve Product Team -
Would like to see expanded trend report.
Specifically online ordering percentage and "productivity"
1 voteThanks for the suggestions! We are planning a major revamp of reporting later this year, so its great to have a list of ways we can improve it!
Regards,
Duessa & the Thr!ve Product Team. -
add to the Gift Card report an item count for how many gift cards are sold in a time period
We need the Gift Certificate Sales report to show number of cards sold and total dollar value of cards sold.
1 vote -
Relabeling of the Order Types
When going to finish out at order there are standard type to choose from.
I would like the be able to create new order types or change the existing ones.
We currently use a third party online ordering system, so when an order comes in from them I would like to be able to click on that type of an order when placing the order in the POS system. That way we would be able to track which orders come in from our third party site, rather than physically printing out each ticket.4 votesHi Jeff,
Thank for the suggestion. We do have plans to allow you to change the order type names in the future. However, I’m not sure this will be the best way to track orders from 3rd party systems, as each order type behaves in a special way. For example, deliveries appear on the dispatch screen – and you would want that to happen regardless of what online system it came from. Many sites use a custom tender type to finish orders from various 3rd parties, as we way to track how much each site owes. Maybe that would help?Thanks,
Duessa & the Thr!ve Product Team. -
Create a Waste Option
I would like for my managers to report waste in the system. We currently have to use a paper system. I see there is a report for waste but no way to add to the report.
3 votesHi Erika,
Thanks for the suggestion. Yes, the waste function is a feature we will be adding to the POS !
Thanks,
Duessa & Thr!ve Product Team. -
Defaulting to "all" instead of indiviudal servers.
It's a huge pain for our staff when we can't see the orders of the whole restaurant, dine-in, pick-up, and delivery on our order screens, as it just defaults to our particular person logged in. All of the time our servers can be answering phones on pick-ups or deliveries, and need to see that information, even if someone else took it. Our managers needs to be able to see the entire order screen, not just the pick-up or deliveries they personally put in. It's a pain to have to take another step and constanstly be scrolling through names to get…
1 voteHi Danny,
I hear you! This feature is controlled by the setting in Config > Employee > Job Type “allow tickets to be assigned as a server”. If checked, it will default to the server name. We added this to Thr!ve after getting complaints from ex-FireFly users that it was not defaulting (as it does in FireFly) but have learned that some people preferred the “All” default. We’ll work on adding in an option. You may also want to try unchecking this on your managers. I think the only limitation there will be that you can’t transfer table orders to them if it is unchecked.
Thanks,
Duessa & the Thr!ve Product Team -
Mobile credit card processing integration
On the drivers app it would be great to use mobile credit card peoccessi g integrated in to the system.
9 votesHi Nick,
Thanks for the suggestion. This is on our roadmap and a feature we plan to add later this year.Thanks
Duessa
Thr!ve Product Team -
Credit Card Batch Report/Excel Export does not Exist
PROBLEM: Credit card report does not exist. Attempting to copy and paste from the web page is labor intensive. Numbers are not pasted as numbers, dates are text and code icons are copied. Credit card reconciliation from the POS to the Merchant without this detail is problematic making it very easy to missing getting paid by customers SOLUTION: (1) Export batch data detail into one tab of spreadsheet with values exporting into the correct data types (e.g. dates, numbers, etc.) (2) Export the batch summary detail on a separate tab. BENEFIT: (1) Create a report/excel export for a critical process…
3 votesHi Michael,
Great suggestion. I can see how this would help with record keeping. Over the next year we will be updating all of our reporting functionality and adding more robust export capabilities. Defiinitely will make sure that the batch report is included in this effort.
Thanks,
Thr!ve Product Team. -
Email receipt
Can you add the ability to email a receipt to an address other than the one on the customer record? Would be nice to be able to click Email Receipt and it prompt to "Email to Customer or Other Email "? We often need to email receipts to other managers or someone other than the default email on the customer record. Thanks!!
8 votesHi!
This is something we’ve heard from a few customers and we have on the list to address in the future!
Thanks,
Duessa -
add the ability to scroll through items on the split ticket screen.
When there are so many items on a ticket, that they dont all fit in one screen, there is no way to scroll to the bottom of the ticket to drag and drop items towards the bottom of the ticket. Thus having to drag and drop un-needed items in order to have the items towards the bottom visable. A simple scroll feature would solve this issue.
2 votesThanks for the details, Brandon. This is something we will work on improving!
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Improve the customer facing display options
If a not present credit card is run for a delivery, currently my staff has to run to the other side of the counter to "sign". There needs to be an option to not require signature/card not present.
Also, add the ability for customers to add a tip on this screen! Not having a tip on this screen entirely discourages the customer from tipping.
6 votesHi Erika, Thank you for your suggestions about the rear display. We definitely plan to make some of these improvements.
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Text boxes lack focus
Most all of the text boxes in Thrive lack cursor focus. It greatly speeds up the order process when the cursor is already in the text box.
So for the Customer Lookup page the cursor should already be in the phone number box. Not the area code. The spot for the first 3 digits of the phone number. Additionally, after clicking any of the message buttons the cursor should already be in the box so typing can start right away.
Otherwise we are in a constant double click motion. Click phones then click the phone number spot then type the…
1 voteThanks for the suggestion, Darren, This is definitely something we are planning to audit and improve.
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DR!VE - Phone Number display and Receipt Emailer
It would be nice to have a phone number display with tick on phone so thy could call the customer from the app I thought that was a great idea. also what about if customer wants a receipt from credit card order. is there way to just email from the app?
2 votes
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