General
110 results found
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Ability to go BACK AFTER customer lookup
When you lookup a customer there is no way to go back to the list AFTER you click on the record and the customer data comes up. This makes comparing duplicate records very difficult and very unlikely you could decide which one to merge or delete... ALSO it would be nice to merge from this interaction and not have to run a report. No one has time to do this and doing it one record at a time would make more sense and is more pratical.
1 voteThanks for the suggestion. That sounds like a practical and useful option and I will definitely put it on the wish list.
Regards,
Duessa & the Thr!ve Product Team. -
Orders screen notation of deferred orders when live.
When a deferred order goes live, there needs to be a notation that an order is a deferred order, and the time it is deferred for on the orders screen. There is no way of knowing as of now.
Also, a deferred order notation on the dispatch screen would be helpful as well. It does change the promise time which sorts deliveries in the proper order, but if the times are close, we need to know which orders are deferred so we can make them a priority.
1 voteThanks for the suggestion on deferred orders! We will add it to our future wish list.
Regards,
Duessa & Thr!ve Product Team -
Default voiding options
Love the defult options for voiding items, however 'ran out of item' and '86' mean the same thing. Instead of 'ran out of item' there should be an option for 'cashier error'...as well as the '86' and 'changed mind'.
1 voteHi! Thanks for your comments on the Void Reasons. These are completely customizable for your individual location. To change them, navigate to Configuration > Security, and about half way down there is an option to “Require void reasons” with a button that lets you set or edit the reasons. For more info see this article. https://thrivepos.uservoice.com/knowledgebase/articles/720465-security-settings-configuration
Thanks!
Duessa & Thr!ve Product Team -
default print times for deferred orders
If we could set up a default print time for deferred orders, it would be most helpful!
1 voteHi! Thanks for your suggestion about deferred orders. We do have the ability to set a default print time for X minutes prior to the desired order time, as well as an additional print time at a specified time the day of the order (such as 8 AM). To learn more about these configuration options, please review this article: https://thrivepos.uservoice.com/knowledgebase/articles/428690-phone-orders-delivery The last section talks about the deferred orders.
Was there anything beyond this that you were looking for?
Regards,
Duessa & Thr!ve Product Team. -
KPS Configuration (sizes)
The KPS system only allows the abbreviation to be shown for item sizes even though there is plenty of room on the screen. This means, you get 2 letters for your sizes. Why not just allow the display name to show on the screen?
1 voteThank you for your suggestion about the KPS system. We will definitely keep this in mind as we make enhancements in this area!
Regards,
Duessa & the Thr!ve Product Team. -
change open screen to pick up instead of coming up as all orders
when going to order screen, it is set open, all types... and should be set as open pick up, as people have been continuously clicking on wrong orders for pick ups and cashing out deliveries on accident. ( could of bought a brand new computer system by the time i figured out how much money i was losing on this accident)
1 voteThanks for your suggestion. We can definitely consider adding some options for default settings on the orders screen in the future!
Regards,
Duessa & the Thr!ve Product Team. -
SCREEN TIME OUT
The screen times out and all information that you were working on gets trashed. Should not the screen auto log out when you touch a button or the mouse.
example: if you leave the final deposit screen up for longer than normal at the end of the night the system will allow you to plug in numbers and push the save button. Right after the save button is pushed the screen goes to the auto log out screen. The user thinks that the deposit for the night has been saved and sent however the machine just allow the user to…
1 voteHi Paul,
Thank you for your feedback. The screen time out setting is user defined and can be turned off completely or set for a longer time period. To do this, go to Configuration > Employee > Timeclock and check the “Enable auto log out” setting. Here is more info : https://thrivepos.uservoice.com/knowledgebase/articles/802290-auto-clockout-vs-auto-logoutThanks,
Duessa & Thr!ve Product team -
Have the suggestions for Thr!ve online orders ALSO pop up when using Thr!ve at the store
The suggestions for Thr!ve Online should also work for Thr!ve iin the store.
1 voteHi Gabe,
Thanks for the suggestion! We will definitely keep this in mind for future wish list development items!
Regards,
Duessa & Thr!ve Product Team -
Order Number appear upon submitting order
We would like the order number to appear after submitting the order. Currently we have to log back in and look for the order number on the order page
1 voteHi, Thank you for your suggestion. Are you saying that you would like this to appear on the screen for the cashier to see sort of like the Change Due pop up comes up?
Thanks,
Duessa & Thr!ve Product Team -
"Do Not Make" print on online deferred tickets
If not looking closely during rush these tickets get taken to the food prep area and then get made or the ticket assembly person is looking for these products to come out of the oven. It causes confusion if a re-make is called.
1 voteHi Russell,
Thank you for your suggestion. We have a few options available to help avoid any confusion in the kitchen when a deferred ticket printsFirst, I assume you are talking about the “additional print time” setting which prints the order prior to it going live and being ready for prep. You can turn this off, or have it print only in the morning of the day of the order, or have these preview prints go to a different printer entirely. (These settings are in Configuration > Order types > Delivery)
Also, you have some control over what prints on these tickets. For example, you could go to Printer Ticket configuration and turn on the “Deferred Print Time” field, this has a customizable lable so maybe make it say “DO NOT MAKE UNTIL”
Hopefully these will help clear up the confusion, please don’t hesitate to contact support if…
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Adding notes to a deferred order after it has been entered into POS.
Can it become a possibility to add notes to a deferred order once the order has been entered into the system? Sometimes customers call back with instructions they didn't mention on the initial call that are important. If the order has already been entered and payment information processed there is currently no way to enter new notes to that existing deferred order with reprocessing the payment information.
1 voteHi Elliiot,
Thanks for your suggestion. There should be no problem entering deferred notes on an already saved order. Once you enter them and press finish, you’ll see the deferred credit card payment at the top of the screen. Just press submit. It will retain that payment information without changing it.Regards,
Duessa & Thr!ve Product team. -
Remove year to date information
On the Sales:Store Summary for one day, on the left side of the report down where is says Beginning Balance, Plus Total Tendered, there is another category farther down that says Less Deposit made. It has a year to date total there. This should only be the day asked for or "days" asked for. A year to date total is confusing my closers. Plus, in the middle of the report where the credit cards are listed, it says Expected in one column and the other says Actual. These should say Today and Year to Date as these are the figures…
1 voteHi!
Thanks for your comments. The Store Summary report is not designed to have any year to date information on it. Please contact our technical support department and they can review with you how your close procedures are working and perhaps impacting the data showing on this report?Thanks,
Duessa & Thr!ve Product team. -
I need a tip report for each employee for each day
I need to have a "Tips" column instead of breaks or lunches paid or not paid, I need to see the daily hours and daily tips reported, where is the report for that?
1 voteHi! Thanks for the suggestion. You can see the tips reported on the Payroll report.
Thanks,
Duessa & Thr!ve Product Team. -
Tips
Is there a way to see tips at hourly intervals? We split tips per shift and are having trouble knowing what there are in tips (am lunch shift) as the totals are not correct and we're not sure we are looking in the right spot. We can see the day totals after registers are closed but these figures do not match Tips Retained on reports.
1 voteHi! We don’t have a report that specifically breaks out tips on an hourly interval,. The easiest way to see this would probably be on the credit card batch screen. You can also pay tips out mid-shift – just go to the “Close register” function, pay out the tips, then cancel the close process if you don’t want to count out your register at that time. The tips will record as paid and will not ask you to pay out again.
Thanks,
Duessa & Thr!ve Product Team. -
Pizza portal (little caesars)
I saw this device in a magazine the other day. I'm not suggesting Thrive needs to go into a partnership with a device like this (although that would be nice), but a lot of the features behind this are definitely in the Thrive wheelhouse:
-The ability to let the customer know when their order is ready for pickup (could be some sort of timer after an order is bumped)
-a display screen letting the customer know their order status upon arrival
-a scanner/passcode maybe set up with an ipad kiosk so that upon arrival, a customer that has already ordered…1 voteThanks for the great ideas! I think that making the pick up process more efficient is something a lot of customers will benefit from. We will definitely keep it in mind as we plan future roadmaps.
Thanks
Duessa & the Thr!ve Product team. -
Option to have only bumped orders show on dispatch screen.
During busy times it would simplify things and let drivers know what has been made at a glance. Some sort of notation on the dispatch screen would work as well.
1 voteHi Mondo,
Good suggestion! We are planning to revamp the KPS functionality in 2019 and I will definitely be getting in touch with you to pick your brain about how we can improve it!Regards,
Duessa & Thr!ve Product team -
Extended breaks
We are open for a lot of hours, and so we frequently have drivers/employees who do split shifts. They work 10 am-2, go on break, come back 6-close (3 or 4 am next day technically). Often for the drivers, they just go on break, and then come back from break when they get back so that we don't have to do two checkouts for them. But the POS does not register the breaks/the time they are not working, and either Auto-Clocks them out and gives them 0 hours, or says they worked 23 hours when it should be 12. It…
1 vote -
Create an Audit Trail Report For Notes
The Note Feature in the customer profile screen is used often to document any issues, concerns or special requests. As a Manager / Owner, I would like to see when new notes are created so I can be made aware. It would be great to have an Operations Report that I can select a date range and any notes created in a customer profile can be viewed. Customer name, phone number, date of the note, employee who entered and the note itself would be the information desired.
1 voteThanks for the suggestion! I can definitely see how a report on this data would be helpful. We’ll add it to the wish list!
-Duessa & Thr!ve Team -
Manager Homepage Dashboard Reporting Enhancement
Regularly, we are comparing year over year comparisons as it relates to sales. While the feature is available on the dashboard to adjust the date to whatever you want to compare, it would be a great time saver to add another button to "Previous Day LY" and "Next Day LY" so it will automatically go to that day. This would save about 4 clicks to adjust the "start and end date" of the data you are trying to receive and makes it easy to toggle back and forth so you can do a quick comparison to understand what may or…
1 voteThanks for the suggestions. We are working on a lot more of these types of easy comparison data points in Thr!ve Analytics, our newest reporting platform just going into beta!
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discount on receipts
shouls show on receipt the percent of discount not just the percent sign
1 voteHI,
Thanks for the suggestion. We are planning to make some updates to the printing functionality in the future and we’ll definitely keep this in mind as a wish list item for that project!
In the meantime, you may want to make different set discounts for the most frequently amounts, that way you can include the % in the title.
Thanks,
Duessa & Thr!ve Product Team.
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