General
110 results found
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Is there a way to have different valid delivery times for diffrent days? We stay open longer on the weekends have deliver later.
Is there a way to have different valid delivery times for diffrent days? We stay open longer on the weekends have deliver later.
1 voteHi! Thanks for your suggestion. We do not currently support different delivery times on different days, however this is something we may consider adding in the future. Since you can have store hours vary per day, you may want to set your delivery hours for the later time, and set your store hours to close earlier during the week. You will not be able to take a delivery order when the store is closed.
Thanks,
Thr!ve Product Team. -
ADDING A ZONE COLUMN TO THE 'DRIVER STATUS" REPORT
IT WOULD BE VERY HELPFUL IF A COLUMN IN THE "DRIVER STATUS" REPORT WAS ADDED THAT SHOWED WHAT ZONE EACH DELIVERY IS. THIS IS ON THE REPORT THAT YOU CAN LOOK AT FOR WHAT DELIVERIES HAVE BEEN ASSIGNED. THIS WOULD MAKE IT EASIER TO JUDGE HOW LONG A DRIVER WILL BE GONE BECAUSE WE WILL NOT HAVE TO EXIT OUT OF THE DRIVER STATUS REPORT, GO TO THE TICKET AND SEE THE ZONE. IT WOULD ALL BE ON ONE SCREEN.
4 votesHi Max,
Thank you for your suggestion. It sounds like for your purpose, it may work to check the “In Process” screen which does show the zone and the driver. Would that work?Thanks,
Thr!ve Product Team. -
Re-visit "Fractions"
Please re-visit the way "all over" and "fractions" are displayed on the screen and especially the kitchen ticket. I just got the latest update and it seems like you took a complicated kitchen tag and MADE IT MORE COMPLICATED! Now there are 3 sections on the tag instead of the already complicated looking 2 sections. ESPECIALLY when the are multiple pizzas on the ticket. They all blend in togather.
21 votesHi Gary,
Thanks for your feedback. We will be undertaking a major revamp of our printing functions soon and will definitely be open to looking at ways to improve this area. If you have any specific suggestions of what options you would like to see please let us know.Thanks!
Thr!ve Product team. -
Labor Payroll Details Integration to QuickBooks
PROBLEM: Rekey all payroll information to Quickbooks desktop and on-line. SOLUTION: (1) Create integration with Quickbooks.(2) Enhance Labor Payroll Details report for user to validate payroll detail data before sending to Quickbooks. (3) Create Button to initiate integration for Quickbooks (4) Provide confirmation of successful integration and error message handling BENEFIT: Eliminate time to rekey payroll information (2) eliminate keystroke errors updating Quick Books
11 votesHi Michael,
I assume you are referring to Quickbooks payroll module, not just the accounting side of QB?
Thanks,
Thr!ve Product Team. -
Trend Report - Excel should export to format of colomns and rows versus printed output. Excel analysis in current format is labor intensive
PROBLEM :User required to manipulate data to attempt to analyze in excel due to data format and data type translations for dates SOLUTION: For the export, (1) the columns headers should be Date, Gross Order Total, Total Net Sales, Total Sales, Daily Average Sales, (the rest of the row headers), etc.., all on the top. (2) The data values populated underneath the appropriate column headers (3) Export to Excel would be seamless without manipulating the data output for analysis purposes (4) correct data format to be mm/dd/yyyy. BENEFIT: Quickly and easily export data and take advantage of all the functions…
1 voteHi Michael,
Over the next year we will be updating all of our reporting functionality and adding more robust format and export capabilities.
Thanks,
Thr!ve Product Team. -
Remove Request offs that have been approved/denied
When doing scheduling in the computer employees make request off of something. But, once it is approved/ denied it stays on the time off request page and emails them everytime another employees request is approved or denied showing their original request. Also it causes unneccesary clutter on the request off page.
1 voteHi! Thanks for the suggestion. We currently display any future time off requests that have been approved/denied, for your planning and reference purposes. Once the date has passed, these should no longer appear on the screen. I am not able to reproduce sending duplicate emails when another request is approved! Please contact our support team with more information on how this occurs.
We will be redesigning some of these ares in the near future and will consider giving you more control over what requests you want to see on this screen!
Thanks,
Thr!ve product team. -
Add an option for a donated gift card.
I have heard this request from Famulari's and Tarantino's now. They are not happy with having to do a separate paid out for a gift card when donated for marketing purposes and would like an option for reconciling the donated gift card to show along with daily summary.
9 votesThanks for the suggestion. This is definiltely something we’ve had requests for in the past and is something we can consider for future development.
Thanks!
Thr!ve product team -
Print Multiple tickets for a table/party with one button
Would like to suggest a way to print multiple receipts for a table. When you click a table, and have 4 or 6 open tickets it pops up a window to show them all, could you possible add a button to Print All? Instead of having to recall all of them, or click each and Reprint from the order screen? Would be a faster way to handle large split tables :)
5 votesHi! Thanks for the suggestion – definitely sounds like that could be a time saver! I will put it on the wish list for the future.
Thanks,
Thr!ve Product Team -
3 votes
HI,
Thanks for the suggestion to add a link on the “Refunds” line. We will keep this in mind for the future. In the meantime, you can see the details of Refunds on the Voids report.
Thanks,
Thr!ve product team. -
add a waitlist and reservation calendar to table dining
there is already a floor plan but there is no option to add customers to a waitlist, or to assign them to a table by phone number (so customers can get credit for their rewards points while dining in), and to notify customers by text when the table is ready. Also attach a calendar that we can use to take large party reservations, so we do not double book during busy times.
7 votesHi Joe!
Thanks for the suggestion. Adding waitlist and reservation functionality is definitely something we’ve thought about doing for a long time. We have a portion of our customesr who do table service and would benefit from it. Its definitely on the list for consideration in the future!
Thanks,
Duessa
Thr!ve Product team. -
Customer calls and reorder previous order, there should be options to deffer or give coupon discounts. the software doesnt have that feature
Reorder option doesnt allow you to deffer or offer coupons. When cutomer reorder fram previous, the gear (option) icon doesnt show up to be able to give coupn offer or deffer order. Please check into making that a possible option.
4 votesHi! Thanks for your suggestion. We’ll check into why the “Options” icon is not always appearing for you as it should. In the meantime as a workaround if you click on another icon at the top of the screen like the Help or Dispatch, and then back to the Menu icon, it should refresh and show the Options icon.
Thanks,
Thr!ve Product Team. -
Require a drink to be put in before order can be sent through for dine in
Saw a POS system that would not allow a order to go through without at least one drink per patron to be put in. Wine, beer, liquor fountain or even water. Just set up for bar or table. One of our biggest thefts and time we audit deals with tables without drinks on the ticket. We require at least waters put on so if we have the ability to spot check we can see if it is actually water or something else.
1 voteHi Scott,
This sounds like a useful idea! I will definitely put it on the wish list for future consideration.
Thanks
Duessa
Thr!ve POS Product Manager -
a report that you can customize to employee if wat that show all authorizations.
be able to track who is over riding set amounts. Not enought for a coupon to be added or not enought for delivery. Can see authorize by bunt can see in report if no money was taken off. Still lost if not added in the fist place.
1 voteHi Scott,
Thanks for your suggestion. Great idea and definitely something we will consider for the future.
-Duessa
Thr!ve Product Manager -
SETUP BAR DRAWER
CAN WE SET THE BARTENDER RECONCILE TO WORK LIKE A SERVER RECONCILE WHERE THE TO GO ORDERS AND QUICK CASH ORDERS ARE INCLUDED IN THE BAR DRAWER TOTAL?
2 votesHi Dave,
Thanks for your suggestion. I have referred this to our support team as there are some settings options that allow you to show to go orders in server details. They can review these with you to determine if they will work for your needs.Thanks!
Thr!ve POS Product Team. -
Combine driver credit card tip report with any other tip they report manually
Drivers credit card tips shows in driver tip report but some driver get additional tips that is not part of their delivery and when they report those tips it only shows in payroll, It would be great if those tips can be seen at driver payroll tips location and if possible have totall so we can see all their tips at one place it realy helps adding them together for reporting.
Thanks!4 votesHi! If drivers enter those other tips during the driver close process on the driver status screen, they will get recorded just like the credit card tips. If drivers enter tips during the “Declare tips at clock off” process, that is more like an override of all system-reported tips and that is what will show on payroll. So if you want the 2 reports to be the same, they should enter all the tips on a per order basis prior to driver close shift. Thanks!
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Secure ability to cancel a drawer close. An over message could allow closing user to remove the extra cash and redo the closing.
Just that. Don't want the ability to have the closing user remove cash if there is an overage for whatever reason it may be. Same for shortage. Would request that if the security setting doesn't allow the user to cancel the close drawer, they shouldn't be informed of "overage" or "shortage" so they don't have any inkling of the current state of the drawer.
3 votesHi Suresh, Thank you for your suggestion. We will keep it in mind as we make additional enhancements to this area
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1 vote
Hi! Thank you for your suggestion. We currently show “Open Drawer” on the Open Drawer report instead of a ticket # if the drawer was opened on a No Sale. We can certainly add to the wish list to be able to filter this report to only show the “No Sale” type drawer opens.
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Remove the tendered line on orders that has not been paid yet
Remove the tendered option after grand total on ticket if order has not been paid yet or add option to printer setting to be able to remove it. Thanks!
1 voteHi! Thanks for your suggestion. Later this year we will be revamping all our printing format options so this will be a great time to consider adding this option!
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ADD the "Transfer" icon to the bottom of "orders" screen
The transfer icon at the bottom of the " table" screen needs to be added to the bottom of the "order" screen. Currently there is NO way to transfer a pickup order that was placed "online" as confirmed by your technician Jason. We must be able to transfer orders to the correct server so they can receive the tips. Also, transferring from every individual "server status" screen is time consuming during a rush.
7 votesHI Craig!
Thank you for your suggestion. This makes a lot of sense and I can definitely add it to our “wish list” for an upcoming release.
Thanks,
Duessa -
Collect "how you heard about us" Data
Create a prompt screen that pops up before the end of sale that ask the guest how they heard about our bakery / location:
The options would be:
· Advertisement
· Drive-by
· Event
· Mail / Coupon
· Friend
· Repeat Customer
· Other2 votesHi T-Jay! Thanks for the suggestion. Although we don’t have this option today, you can add user-defined fields to customer profiles AND to deferred (future) orders, so that may help gather some data in the short term. We’ll definitely consider this for possible future development.
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