General
110 results found
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Dispatch screen should show the company name
The dispatch screen only shows the individual name on the order. I will not show the company name, or Hotel Name. Change so that the restaurant can change the default of how the orders are shown on the dispatch screen. Since we are only carry Out and Delivery, allowing us to show company names on the dispatch screen would be a huge advantage for us in routing our orders and drivers.
19 votesThank you for the suggestion! This sounds like a beneficial idea and we will definitely keep it in mind as we make improvements to the dispatch screen in the future.
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Block drivers from adding tip on their phone after customer signs
Please find a way to BLOCK the driver from adding or changing a transaction amount (adding a tip) after the customer has signed on the drive app. The only way a change should be done is through proper management channels on the POS.
26 votesThanks for the suggestion! This sounds like an important security update and definitely is something we’ll consider for a future update of the Dr!ve app!
Regards,
Duessa & Thr!ve product team. -
Provide Gate Code Field for Address
When having delivery orders with an address that requires a gate code for access, it would be nice if there was an actual field the hold this information, then have this same field transfer into the DR!VE app. This would provide delivery drivers all of the necessary for the specified delivery
7 votesThanks for the suggestion. Most users will use either the “Comment” or a user defined field for the Gate Code. I can see how it would be useful to make sure this data transfers to the Dr!ve app, that is something we can look into for a future enhancement!
Regards,
Duessa & Thr!ve product team -
I was wondering if we could make an option for orders to say "Paid" instead of "Not Paid" after you coupon an order out?
When you coupon out an order it will say Not Paid beacuse there was no cash tendered, although the order is already taken care of. Is there any way for it to say Paid??
2 votesHi Nick
Thanks for the suggestion. Definitely makes sense that you would want that to say Paid. I’ll put it on the list to review – we have plans to do some revamping of printing in the next few months so this would be good to tackle at that time.
Regards,
Duessa & Thr!ve product team. -
Option to have only bumped orders show on dispatch screen.
During busy times it would simplify things and let drivers know what has been made at a glance. Some sort of notation on the dispatch screen would work as well.
1 voteHi Mondo,
Good suggestion! We are planning to revamp the KPS functionality in 2019 and I will definitely be getting in touch with you to pick your brain about how we can improve it!Regards,
Duessa & Thr!ve Product team -
I would like to be able to have credit card slips printed to designated printers for different order types.
I would like to be able to print credit card slips for deliveries to a designated printer in my kitchen where we stage our product for deliveries and print credit card slips to my receipt printer in front for pick-ups.
3 votesHi! Thanks for the suggestion. We do have a feature that enables you to print delivery credit slips “At Dispatch” which would be on the designated dispatch printer. You can choose to print these in addition to at time of order or both. This is what most restaurants do to handle the need of having a credit slip ready to go out with the driver. You’ll find this option in configuration > tax tender cash > credit. Hopefully that will help with your workflow?
Regards,
Duessa & Thr!ve Product Team. -
Micros Can, Sure wish we could Set specific order types to specific job types
Would love an option to make specific order types only valid to specific job types. Example: Servers can only close tickets via "settle" even if closing at a register station blocking them from closing the order to the till.
3 votesHi!
Thanks for your suggestion. We do have the ability to block “table” orders from closing to the register (Config > Order Types > Table) — which would require orders of this type to be “settled” instead. Would this help you out?Regards,
Duessa & Thr!ve Product Team. -
Real time driver tracking for customer....
When a customer orders online, they should receive a link via email to track the driver, much like Uber. It would be even better if it were built in as part of the mobile app, but I believe a link would be sufficient. Not sure if the current setup has these capabilities, but I've seen companies out there that might be able to integrate with Thrive such as 86 Borders. This is the future of delivery and it will be standard very soon.
17 votesHi! Thanks for the suggestion. This is something we have definitely thought about many times, however concerns about privacy and security of drivers have got us questioning the right balance of information to give customers for tracking. We are planning to add a mobile notification at dispatch for starters. Good to know that someone is interested in this!
Regards,
Duessa & the Thr!ve Product Team. -
Pizza portal (little caesars)
I saw this device in a magazine the other day. I'm not suggesting Thrive needs to go into a partnership with a device like this (although that would be nice), but a lot of the features behind this are definitely in the Thrive wheelhouse:
-The ability to let the customer know when their order is ready for pickup (could be some sort of timer after an order is bumped)
-a display screen letting the customer know their order status upon arrival
-a scanner/passcode maybe set up with an ipad kiosk so that upon arrival, a customer that has already ordered…1 voteThanks for the great ideas! I think that making the pick up process more efficient is something a lot of customers will benefit from. We will definitely keep it in mind as we plan future roadmaps.
Thanks
Duessa & the Thr!ve Product team. -
Allow online customers to order multiple orders to single address and split the delivery charge
for orders going to businesses to which there may be multiple orders going, maybe have an option where customers can have a drop down of how many separate orders are going and allow separate tickets and card payments but all split the delivery charge.
4 votesHi Chuck,
Our subtotal feature accomplishes this somewhat similarly, it allows you to group together the order for different recipients at the same address, pay separately, and splits the delivery fee. You can learn more about this feature here: https://thrivepos.uservoice.com/knowledgebase/articles/898755-subtotal-ticketsUPDATE: Just realized you were talking about online orders. We would definitely like to add support for subtotal orders here in the future!
Thanks
Duessa & the Thr!ve Product Team -
We need to able make it so nobody but the manager or higher can edit the time cards. This is high priority function for us.
Security function that makes it so manager or higher are the only ones who can edit time cards. This is a very high priority function for us.
2 votesHi Amy,
Thanks for your suggestion. If you wish to limit access to editing the timecards, you can limit access to the Payroll Details report specifically. Please see this article for more information – if you are in Configuration > Security click on the Reports button to specify each report’s security level.
https://thrivepos.uservoice.com/knowledgebase/articles/720465-security-settings-configuration
Thanks,
Duessa & Thr!ve Product Team. -
Different lead time depending on order type.
We obviously need more lead time for a delivery order than a pickup order. We're forced to set our lead time for deliveries, so what happens quite often when it's busy is the deferred pickup orders get made way too early.
9 votesHi, thanks for the suggestion. That makes a lot of sense, and is something we can consider adding for future development!
Regards,
Duessa & Thr!ve Product Team -
Need the ability for curbside pickup for the mobile app
Convenience is critical for customers. Many of our customers are Moms and Dads with kids in the car pulling into a busy shopping plaza. If a customer has the ability to place an order online, they should be able to notify us when they are here for pickup so we can walk the order out to them "curbside". Take a look at the mobile apps for places like McDonalds, Dunkin Donuts, Starbucks, Chick Fila. This is a missing component for Thrive as it can easily be a competitive advantage for you selling your system to new clients. The trend in…
5 votesHi John,
Thanks for the suggestion! I can see how that would be useful for restaurants who offer the curbside pick up. Definitely something we can keep in mind for possible future development!
Regards,
Duessa & the Thr!ve product team -
Credit Card Slips
Standard industry now has customer name on the slip when the card is swiped. Ours isn't capturing this. Can this be fixed? Plus can each slip have which terminal it came from please?
18 votesHi,
Thanks for your suggestion about the credit card slips. We will add this to our list for consideration when planning future development!
Regards,
Duessa & Thr!ve product team. -
Tips
Is there a way to see tips at hourly intervals? We split tips per shift and are having trouble knowing what there are in tips (am lunch shift) as the totals are not correct and we're not sure we are looking in the right spot. We can see the day totals after registers are closed but these figures do not match Tips Retained on reports.
1 voteHi! We don’t have a report that specifically breaks out tips on an hourly interval,. The easiest way to see this would probably be on the credit card batch screen. You can also pay tips out mid-shift – just go to the “Close register” function, pay out the tips, then cancel the close process if you don’t want to count out your register at that time. The tips will record as paid and will not ask you to pay out again.
Thanks,
Duessa & Thr!ve Product Team. -
I need a tip report for each employee for each day
I need to have a "Tips" column instead of breaks or lunches paid or not paid, I need to see the daily hours and daily tips reported, where is the report for that?
1 voteHi! Thanks for the suggestion. You can see the tips reported on the Payroll report.
Thanks,
Duessa & Thr!ve Product Team. -
Remove year to date information
On the Sales:Store Summary for one day, on the left side of the report down where is says Beginning Balance, Plus Total Tendered, there is another category farther down that says Less Deposit made. It has a year to date total there. This should only be the day asked for or "days" asked for. A year to date total is confusing my closers. Plus, in the middle of the report where the credit cards are listed, it says Expected in one column and the other says Actual. These should say Today and Year to Date as these are the figures…
1 voteHi!
Thanks for your comments. The Store Summary report is not designed to have any year to date information on it. Please contact our technical support department and they can review with you how your close procedures are working and perhaps impacting the data showing on this report?Thanks,
Duessa & Thr!ve Product team. -
Smaller Icons for online ordering menu
Make smaller Icons so that those of us with larger menus do not have the customer scrolling down the online menu a lot maybe 5 windows across!
4 votesHi Jay,
Thanks for the suggestion. This is definitely something we can consider for possible future development.
Regards,
Duessa & Thr!ve product team! -
Adding notes to a deferred order after it has been entered into POS.
Can it become a possibility to add notes to a deferred order once the order has been entered into the system? Sometimes customers call back with instructions they didn't mention on the initial call that are important. If the order has already been entered and payment information processed there is currently no way to enter new notes to that existing deferred order with reprocessing the payment information.
1 voteHi Elliiot,
Thanks for your suggestion. There should be no problem entering deferred notes on an already saved order. Once you enter them and press finish, you’ll see the deferred credit card payment at the top of the screen. Just press submit. It will retain that payment information without changing it.Regards,
Duessa & Thr!ve Product team. -
"Do Not Make" print on online deferred tickets
If not looking closely during rush these tickets get taken to the food prep area and then get made or the ticket assembly person is looking for these products to come out of the oven. It causes confusion if a re-make is called.
1 voteHi Russell,
Thank you for your suggestion. We have a few options available to help avoid any confusion in the kitchen when a deferred ticket printsFirst, I assume you are talking about the “additional print time” setting which prints the order prior to it going live and being ready for prep. You can turn this off, or have it print only in the morning of the day of the order, or have these preview prints go to a different printer entirely. (These settings are in Configuration > Order types > Delivery)
Also, you have some control over what prints on these tickets. For example, you could go to Printer Ticket configuration and turn on the “Deferred Print Time” field, this has a customizable lable so maybe make it say “DO NOT MAKE UNTIL”
Hopefully these will help clear up the confusion, please don’t hesitate to contact support if…
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