General
55 results found
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Allow searching of specific items in orders
I would like to be able to search for a specific item when recalling or looking for orders.
i.e.: Employee loses ticket for a lg cheese pizza, i should be able to go to the system and search that item to find which tickets have that item on them and then reprint.5 votesHi Cody,
Thanks for the suggestion – I can see how that would be helpful. I will definitely add to the wish list of possible future enhancements.Regards,
Duessa & the Thr!ve product team. -
KPS Configuration (sizes)
The KPS system only allows the abbreviation to be shown for item sizes even though there is plenty of room on the screen. This means, you get 2 letters for your sizes. Why not just allow the display name to show on the screen?
1 voteThank you for your suggestion about the KPS system. We will definitely keep this in mind as we make enhancements in this area!
Regards,
Duessa & the Thr!ve Product Team. -
Defaulting to "all" instead of indiviudal servers.
It's a huge pain for our staff when we can't see the orders of the whole restaurant, dine-in, pick-up, and delivery on our order screens, as it just defaults to our particular person logged in. All of the time our servers can be answering phones on pick-ups or deliveries, and need to see that information, even if someone else took it. Our managers needs to be able to see the entire order screen, not just the pick-up or deliveries they personally put in. It's a pain to have to take another step and constanstly be scrolling through names to get…
1 voteHi Danny,
I hear you! This feature is controlled by the setting in Config > Employee > Job Type “allow tickets to be assigned as a server”. If checked, it will default to the server name. We added this to Thr!ve after getting complaints from ex-FireFly users that it was not defaulting (as it does in FireFly) but have learned that some people preferred the “All” default. We’ll work on adding in an option. You may also want to try unchecking this on your managers. I think the only limitation there will be that you can’t transfer table orders to them if it is unchecked.
Thanks,
Duessa & the Thr!ve Product Team -
after a timeout on remote its says "need to log in" but gives you no means to do so
have a login button, ALSO. autofil this form since you know who i am through my loggin
3 votes -
fractions
When Modifying a pizza ( lets use a supreme pizza for example) if you fraction the pizza to make one half of the pizza no mushrooms the ticket will print saying all over no mushrooms half with mushrooms. This should be corrected or we should possess the abily to change this option. Changing the ticket to simply say one half no mushrooms would creat less confusion.
10 votes -
Remove Request offs that have been approved/denied
When doing scheduling in the computer employees make request off of something. But, once it is approved/ denied it stays on the time off request page and emails them everytime another employees request is approved or denied showing their original request. Also it causes unneccesary clutter on the request off page.
1 voteHi! Thanks for the suggestion. We currently display any future time off requests that have been approved/denied, for your planning and reference purposes. Once the date has passed, these should no longer appear on the screen. I am not able to reproduce sending duplicate emails when another request is approved! Please contact our support team with more information on how this occurs.
We will be redesigning some of these ares in the near future and will consider giving you more control over what requests you want to see on this screen!
Thanks,
Thr!ve product team. -
SETUP BAR DRAWER
CAN WE SET THE BARTENDER RECONCILE TO WORK LIKE A SERVER RECONCILE WHERE THE TO GO ORDERS AND QUICK CASH ORDERS ARE INCLUDED IN THE BAR DRAWER TOTAL?
2 votesHi Dave,
Thanks for your suggestion. I have referred this to our support team as there are some settings options that allow you to show to go orders in server details. They can review these with you to determine if they will work for your needs.Thanks!
Thr!ve POS Product Team. -
Gratuity Calculator SHOULD BE LOCATED AT THE BOTTOM OF THE RECEIP AND ON THE CREDIT CARD SLIP for the customers see the amounts.
On the location that it is configured right now, doesn't allow the customer see the sugered amount. please relocete them to the bottom of the receipt and the credit card slip
4 votes -
ADD the "Transfer" icon to the bottom of "orders" screen
The transfer icon at the bottom of the " table" screen needs to be added to the bottom of the "order" screen. Currently there is NO way to transfer a pickup order that was placed "online" as confirmed by your technician Jason. We must be able to transfer orders to the correct server so they can receive the tips. Also, transferring from every individual "server status" screen is time consuming during a rush.
7 votesHI Craig!
Thank you for your suggestion. This makes a lot of sense and I can definitely add it to our “wish list” for an upcoming release.
Thanks,
Duessa -
Enhancement to Out of Stock
The Out of Stock feature currently makes you choose an item from a list of all of the categories and this list is not alphabetical so it can be difficult to find the correct category to choose an item from. For example, go into our vast expanse of items and try to select every instance of mushrooms to mark that as being out of stock. Very difficult to do.
It would be much easier to have the list sort by department first then that can be expanded to show the categories and then that can be expanded to show the…
4 votesThanks for the suggestions. We will be refactoring this area in the future and will look to make this easier to navigate.
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Round up to the minimum delivery amount
Have the system round up to the minimum delivery amount, even if the customers does not want to add anything else. for example the customer wants just a small pizza that costs $7.99, the minimum delivery amount is $10. let the system add the difference if the customer doesn't wish to add anything else. and yes, there are a lot of tthose kinda customers out there
9 votesThanks, this sounds like a great idea and we will definitely consider it for the future!
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I think it would be prety cool to have an override button on the menu.
For instance, if there is a $4 off coupon and for some reason is not valid on the order, a manger can overide the specifications of the coupon to make it valid even though the computer may not think it is. Another example would be on the menu if there is a item that is not valid in the menu, a manager could override that and make it valid for that order only.
5 votesThanks, I think this is a great idea and we will definitely consider it for the future.
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Fraction configuration on item not department
To add a "Fraction" feature to each individual item. At the moment, you are only able to enable/disable the feature from the "Department" level. Sometimes individual items may need the feature to fraction but not all from the department or viceversa.
2 votes -
Vary lead time on deferred orders by $ amount of the order
Give the option to vary the deferred order lead time based on the total $ value of the order.
0 votes -
Exclude items from delivery
We offer a value pizza menu that we do not deliver, even if it meets our minimum delivery amount threshold. I would like to exclude this menu from "delivery" order type.
0 votes
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