General
46 results found
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Real time driver tracking for customer....
When a customer orders online, they should receive a link via email to track the driver, much like Uber. It would be even better if it were built in as part of the mobile app, but I believe a link would be sufficient. Not sure if the current setup has these capabilities, but I've seen companies out there that might be able to integrate with Thrive such as 86 Borders. This is the future of delivery and it will be standard very soon.
17 votesHi! Thanks for the suggestion. This is something we have definitely thought about many times, however concerns about privacy and security of drivers have got us questioning the right balance of information to give customers for tracking. We are planning to add a mobile notification at dispatch for starters. Good to know that someone is interested in this!
Regards,
Duessa & the Thr!ve Product Team. -
Provide Gate Code Field for Address
When having delivery orders with an address that requires a gate code for access, it would be nice if there was an actual field the hold this information, then have this same field transfer into the DR!VE app. This would provide delivery drivers all of the necessary for the specified delivery
7 votesThanks for the suggestion. Most users will use either the “Comment” or a user defined field for the Gate Code. I can see how it would be useful to make sure this data transfers to the Dr!ve app, that is something we can look into for a future enhancement!
Regards,
Duessa & Thr!ve product team -
please allow more deliveries on driver dispatch screen
can you please allow more deliveries on dispatch screen?
2 votes -
Allow for there to be a negative cash balance in a driver's account.
It only allows you to make a cash drop for the total amount of cash orders on a drivers account plus bank. It doesn't take into account cash tips they may receive. Because of this, instead of simply being able to make a drop quickly, it forces us to go back and add a tip to one of the cash orders so that the system recognizes there is enough cash to make a drop. A completely unneccessary step.
4 votes -
Integration with Square in driver app for mobile card processing.
I spoke a few of you at the pizza expo about mobile card processing integration and you were explaining to me the difficulty of finding hardware that would keep the processors happy and be cost effective for the restaurants at the same time. Well why not partner with square? Their card swipers are very inexpensive. They don't require any type of contract to start processing with them, they just take their percentage of fees out of each transaction. If you made it some kind of add on to the driver app, I'm positive there would be lots of delivery restaurants…
5 votes -
Credit Card Transaction Fees Deduction for Driver Tips
We would like to be able to deduct the credit card transaction fee from the tip portion of the drivers delivery ticket.
(eg. Lets say a driver recieves a $10 tip on a delivery that is paid by Credit card right now when cashing out the driver recieves the whole $10. The average credit card fees for any transaction is right around 3%. We are looking at recoop the 3% when cashing the drivers out on the tip portion of the transaction not the whole ticket. Most states allow this by retail food establishments, almost all bars and sitdown restaurants…17 votesHi Dimitry,
Thanks for your suggestion. We will add it to the wish list for future development consideration!Regards,
Duessa & the Thr!ve Product Team. -
You can't tender a delivery order in store with cash
If a customer comes in the store and pays for a delivery order with cash, the system treats it as an expected payment rather than a tender. We have to write that it is paid for on the driver's ticket, otherwise there is no way for the driver to know it is paid for. We also have to make a drop since it charges the driver for it as well.
9 votesThanks for the comment, this is something we will put on the wish list for the future!
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Dispatch Promise Time - Should be remaining and NOT in mitilary time
I think it should count down in min showing remaining not how long the order has been in. also LOSE military time for god sakes.
4 votes -
get rid of the military promise time!!!!!
Get rid of the military promise times on dispatch screen.
7 votesGood news, this will be part of our next major release, which will be going into beta in December.
Regards,
Duessa & Thr!ve Product Team. -
Drive app
Add a Call button to the order info screen. Make it easy for the driver to call the customer to let them know they have arrived, or for further delivery instructions.
Android app, add a Back button on the order info screen or Home button. Using the native Android back button causes the App to minimize, it's a little annoying. Thanks!
2 votesThanks! We do have planned some updates to the driver app coming up later this year, will definitely include these items.
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Calculate change due to a driver at driver close
At driver close, when the system says the driver owes $134.92, give an option to enter that the driver gave you $150.00, and tell you the change due.
4 votes -
Pre-assign delivery drivers
The ability to pre-assign deliveries to drivers. It's very easy to forget or mishear exactly what deliveries you have on a busy Friday or Saturday night. Also, the ability to simply group deliveries together would help when all drivers are out for delivery. That way, the driver can know exactly what they have just by looking at the delivery screen when they come in.
In this business, we have time when we have time.
5 votes -
Option to have only bumped orders show on dispatch screen.
During busy times it would simplify things and let drivers know what has been made at a glance. Some sort of notation on the dispatch screen would work as well.
1 voteHi Mondo,
Good suggestion! We are planning to revamp the KPS functionality in 2019 and I will definitely be getting in touch with you to pick your brain about how we can improve it!Regards,
Duessa & Thr!ve Product team -
3 votes
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Dispatch Screen show Order Status (KPS)
For those using a KPS, it would be a nice feature to know if an order is ready or not.
Let the restaurant set the time after bumped for the order to be ready since everybody has different cook times. For example, if your cook time is 10 min, then in the system it will say it's ready 10 min after the order has been bumped.
On the order screen, have some sort of notation that an order is ready.
On the dispatch screen, maybe have the orders that aren't ready yet greyed out or a different color, or even…
0 votesHi,
Thanks for the suggestion about tying KPS status to the dispatch screen. We will definitely keep this in mind for future wish list development!
Regards,
Duessa & Thr!ve Product Team -
BRING BACK UNDO-SEATTLE BUTTON FOR DRIVER END OF DAY
MAKES IT SO TENDERS CAN BE CHANGED IF CUSTUMER SAYS THEY'RE PAYING CASH AND END UP PAYING WITH CHECK. OTHERWISE WE'RE COUNTING A CHECK AS CASH AND VISA VERSA.
5 votesHi,
Thanks for the suggestion. With a goal of simplifying user training , we’re trying to keep a consistent way of doing all tendering (instead of having 2 different ways to tender an order) so we have directed the workflow to the normal tender screen. With that said, we’ve gotten feedback that it needs to be easier to initiate a tender change from the driver details screen. So, in our upcoming version 8 release, we’ve added a link from this screen to let you undo the settle and load the ticket to retender. This will be out for beta within a few weeks, I hope it will help improve your workflow.In the meantime, you can go to the order screen, click on the order’s total to bring up the Full Review, and undo settle from there.
Thanks! Duessa & the Thr!ve product team
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Delivery report
It would be nice to have a mapped out report of delivery areas to see where our deliveries are going. This will help maybe eliminate an area that is not getting much action, or we can advertise stronger in those areas. Maybe have pin heads with counts per block, or zones even???
10 votesThanks for your suggestion! This si definitely something we can add to the wish list for future development.
Regards,
Duessa & the Thr!ve Product team. -
When a driver is dispatched on an order, and it is void, he cannot check back in
This has happened to me multiple times. Is it possible to block the order from becoming void until the driver returns, or perhaps allow the driver to check in on the void order?
1 vote -
get rid of the placeholders 0.00 for adding driver tips
Love the new simplified way of adding driver tips, but could we have a blank box instead of the 0.00 placeholders because if someone just starts typing for example 5.00, it records 50.00 or 500 or 5000 unless they take the time to put their cursor to the far right. Too much room for error and slows them down to have to put the cursor to the far right.
2 votesHi Kathy,
Thanks for the suggestion. Sounds like an easy improvement. We will definitely keep it in mind for a future version.
-Thr!ve Product Team -
Mobile credit card processing integration
On the drivers app it would be great to use mobile credit card peoccessi g integrated in to the system.
9 votesHi Nick,
Thanks for the suggestion. This is on our roadmap and a feature we plan to add later this year.Thanks
Duessa
Thr!ve Product Team
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