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  1. 14 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Real time driver tracking for customer....

    When a customer orders online, they should receive a link via email to track the driver, much like Uber. It would be even better if it were built in as part of the mobile app, but I believe a link would be sufficient. Not sure if the current setup has these capabilities, but I've seen companies out there that might be able to integrate with Thrive such as 86 Borders. This is the future of delivery and it will be standard very soon.

    17 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi! Thanks for the suggestion. This is something we have definitely thought about many times, however concerns about privacy and security of drivers have got us questioning the right balance of information to give customers for tracking. We are planning to add a mobile notification at dispatch for starters. Good to know that someone is interested in this!
    Regards,
    Duessa & the Thr!ve Product Team.

  3. Provide Gate Code Field for Address

    When having delivery orders with an address that requires a gate code for access, it would be nice if there was an actual field the hold this information, then have this same field transfer into the DR!VE app. This would provide delivery drivers all of the necessary for the specified delivery

    7 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

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    Thanks for the suggestion. Most users will use either the “Comment” or a user defined field for the Gate Code. I can see how it would be useful to make sure this data transfers to the Dr!ve app, that is something we can look into for a future enhancement!

    Regards,
    Duessa & Thr!ve product team

  4. please allow more deliveries on driver dispatch screen

    can you please allow more deliveries on dispatch screen?

    2 votes
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  5. Allow for there to be a negative cash balance in a driver's account.

    It only allows you to make a cash drop for the total amount of cash orders on a drivers account plus bank. It doesn't take into account cash tips they may receive. Because of this, instead of simply being able to make a drop quickly, it forces us to go back and add a tip to one of the cash orders so that the system recognizes there is enough cash to make a drop. A completely unneccessary step.

    4 votes
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  6. Integration with Square in driver app for mobile card processing.

    I spoke a few of you at the pizza expo about mobile card processing integration and you were explaining to me the difficulty of finding hardware that would keep the processors happy and be cost effective for the restaurants at the same time. Well why not partner with square? Their card swipers are very inexpensive. They don't require any type of contract to start processing with them, they just take their percentage of fees out of each transaction. If you made it some kind of add on to the driver app, I'm positive there would be lots of delivery restaurants…

    5 votes
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  7. Credit Card Transaction Fees Deduction for Driver Tips

    We would like to be able to deduct the credit card transaction fee from the tip portion of the drivers delivery ticket.
    (eg. Lets say a driver recieves a $10 tip on a delivery that is paid by Credit card right now when cashing out the driver recieves the whole $10. The average credit card fees for any transaction is right around 3%. We are looking at recoop the 3% when cashing the drivers out on the tip portion of the transaction not the whole ticket. Most states allow this by retail food establishments, almost all bars and sitdown restaurants…

    16 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

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  8. You can't tender a delivery order in store with cash

    If a customer comes in the store and pays for a delivery order with cash, the system treats it as an expected payment rather than a tender. We have to write that it is paid for on the driver's ticket, otherwise there is no way for the driver to know it is paid for. We also have to make a drop since it charges the driver for it as well.

    6 votes
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  9. Dispatch Promise Time - Should be remaining and NOT in mitilary time

    I think it should count down in min showing remaining not how long the order has been in. also LOSE military time for god sakes.

    4 votes
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  10. get rid of the military promise time!!!!!

    Get rid of the military promise times on dispatch screen.

    7 votes
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  11. Drive app

    Add a Call button to the order info screen. Make it easy for the driver to call the customer to let them know they have arrived, or for further delivery instructions.

    Android app, add a Back button on the order info screen or Home button. Using the native Android back button causes the App to minimize, it's a little annoying. Thanks!

    2 votes
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  12. Bad Delivery Address BLock

    We are a restaurant that delivers everywhere in our city and over time we've developed quite a few problem addresses we do not want to deliver to. While it is possible to block delivery to an existing customer it does nothing to protect us when a bad customer calls in with a new phone number and we create a new customer record with the bad address. I would like to see a delivery blocked list created that would not allow a new customer record to be created for a bad address. This would go a long way to help protect…

    63 votes
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    6 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Calculate change due to a driver at driver close

    At driver close, when the system says the driver owes $134.92, give an option to enter that the driver gave you $150.00, and tell you the change due.

    4 votes
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    3 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Pre-assign delivery drivers

    The ability to pre-assign deliveries to drivers. It's very easy to forget or mishear exactly what deliveries you have on a busy Friday or Saturday night. Also, the ability to simply group deliveries together would help when all drivers are out for delivery. That way, the driver can know exactly what they have just by looking at the delivery screen when they come in.

    In this business, we have time when we have time.

    5 votes
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  15. Option to have only bumped orders show on dispatch screen.

    During busy times it would simplify things and let drivers know what has been made at a glance. Some sort of notation on the dispatch screen would work as well.

    1 vote
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  16. 3 votes
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  17. Dispatch Screen show Order Status (KPS)

    For those using a KPS, it would be a nice feature to know if an order is ready or not.

    Let the restaurant set the time after bumped for the order to be ready since everybody has different cook times. For example, if your cook time is 10 min, then in the system it will say it's ready 10 min after the order has been bumped.

    On the order screen, have some sort of notation that an order is ready.

    On the dispatch screen, maybe have the orders that aren't ready yet greyed out or a different color, or even…

    0 votes
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  18. BRING BACK UNDO-SEATTLE BUTTON FOR DRIVER END OF DAY

    MAKES IT SO TENDERS CAN BE CHANGED IF CUSTUMER SAYS THEY'RE PAYING CASH AND END UP PAYING WITH CHECK. OTHERWISE WE'RE COUNTING A CHECK AS CASH AND VISA VERSA.

    5 votes
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    Hi,
    Thanks for the suggestion. With a goal of simplifying user training , we’re trying to keep a consistent way of doing all tendering (instead of having 2 different ways to tender an order) so we have directed the workflow to the normal tender screen. With that said, we’ve gotten feedback that it needs to be easier to initiate a tender change from the driver details screen. So, in our upcoming version 8 release, we’ve added a link from this screen to let you undo the settle and load the ticket to retender. This will be out for beta within a few weeks, I hope it will help improve your workflow.

    In the meantime, you can go to the order screen, click on the order’s total to bring up the Full Review, and undo settle from there.

    Thanks! Duessa & the Thr!ve product team

  19. Delivery report

    It would be nice to have a mapped out report of delivery areas to see where our deliveries are going. This will help maybe eliminate an area that is not getting much action, or we can advertise stronger in those areas. Maybe have pin heads with counts per block, or zones even???

    10 votes
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  20. When a driver is dispatched on an order, and it is void, he cannot check back in

    This has happened to me multiple times. Is it possible to block the order from becoming void until the driver returns, or perhaps allow the driver to check in on the void order?

    1 vote
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